Merrill Gardens at Willow Glen sits in San Jose, California, and offers seniors a place to live that feels comfortable and open, with natural light, wood accents, and well-made gathering spaces that are easy to get around. The apartments come in different floor plans, so folks can pick what suits them best, and every place feels inviting and easy to call home. The community has several amenities, such as a salon, a movie theater, and a restaurant-style dining room where chefs prepare nutritious meals. Residents can spend time in the bright courtyard or visit nearby shops, cafes, parks, and even walk along a local creek.
The staff provides care based on what each person needs, whether it's independent living, help with daily activities like bathing and taking medicine, or specialized support for memory issues through the memory care program, Novelle. Merrill Gardens at Willow Glen helps people adjust as their health changes, since skilled care's available on campus for folks who need more support than assisted living can give. Seniors with Alzheimer's or other types of dementia can live in secure spaces built to reduce confusion and keep them safe.
There are special gathering places for social activities, and handy features like Wi-Fi, handicap accessibility, and home care services for those who want companionship or extra non-medical help. The community's won awards for its friendly staff, good food, a variety of activities, and overall care. Merrill Gardens aims for a family feel and tries to balance fun, a flexible lifestyle, and personal independence. It helps residents keep their routines while living near shops, medical care, and nature. There's even a website with a map, directions, and a virtual tour for folks who want a closer look. The place focuses on a simple, vibrant life for seniors, with care options that let people stay in the same community as their needs change.
People often ask...
Merrill Gardens at Willow Glen offers competitive pricing, with rates starting at a cost of $4,600 per month.
Merrill Gardens at Willow Glen offers independent living, assisted living, memory care, board and care, and continuing care retirement community.
There are 31 photos of Merrill Gardens at Willow Glen on Mirador.
Yes, Merrill Gardens at Willow Glen allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1420 Curci Dr, San Jose, CA, 95126.
Yes, Merrill Gardens at Willow Glen offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
48
Inspections
7
Type A Citations
12
Type B Citations
6
Years of reports
04 Aug 2025
04 Aug 2025
Amended two complaints closed on July 14, 2025, with the pest allegation findings revised. No deficiencies cited during today's visit.
§ 9058
29 Jul 2025
29 Jul 2025
Found resident medications were stored in a locked office outside the medication room and no destruction log was in the records. Interviewed staff about medication handling; the person in charge of destruction and documentation was unavailable, and this case requires further investigation.
§ 9058
24 Jul 2025
24 Jul 2025
Identified a deficiency during a prior complaint investigation related to site operations, and a follow-up visit found no deficiencies.
§ 31205101721
§ 9058
14 Jul 2025
14 Jul 2025
Found most allegations—staff smoking marijuana, residents left in soiled bedding, pest concerns, charging for services not rendered, and medication administration issues—unfounded. Found a cockroach infestation in one resident's room confirmed.
§ 87303(a)
11 Jul 2025
11 Jul 2025
Found that allegations that staff disrespected residents, transportation problems, and cold or low-quality food were unsubstantiated.
02 Jul 2025
02 Jul 2025
Found an unannounced case management incident visit regarding a 6/26/2025 financial theft allegation by unknown individuals, with interviews of the general manager, senior resident care director, and one resident, and a request for additional documentation and an SOC 341 by 5 PM on 7/2/2025. Reported no deficiencies were identified during the visit.
§ 9058
27 Jun 2025
27 Jun 2025
Investigated allegations that safety wasn't ensured, a resident's fall wasn't reported to a family member, and no responsible party was notified, plus claims of medication given without a physician's order and charges for unauthorized private caregiver services. Found these specific allegations unfounded.
20 Jun 2025
20 Jun 2025
Found that the eviction-threat allegation was unfounded; interviews with residents and staff showed no threats of eviction, and it was noted that a resident had given a 30-day move notice.
06 Jun 2025
06 Jun 2025
Found unsubstantiated allegations that staff slapped a resident and treated residents roughly after interviewing residents and reviewing records.
06 Jun 2025
06 Jun 2025
Found that the allegations that staff did not assist residents with showers or wheelchair transfers, and that medications were not dispensed as prescribed, were unsubstantiated.
07 May 2025
07 May 2025
Found that a resident’s trazodone was administered three times daily despite a physician’s order to reduce to twice daily, and that a rate increase and higher level of care were implemented without proper notice.
§ 87465(a)(4)
§ 1569.655(a)
13 Mar 2025
13 Mar 2025
Found the complaint that staff overcharged a resident for services not received and charged unexplained rental fees unfounded. Interviews indicated care needs were met, while the resident's ledger showed outstanding balances and late fees that increased the total amount owed.
13 Mar 2025
13 Mar 2025
Found that the following allegations were unfounded: not offering an alternative to water; not updating a physician's assessment; not providing proper supervision in the dining area; not changing a resident's diaper; and charging for services not provided.
04 Dec 2024
04 Dec 2024
Identified an allegation that prescription numbers in centrally stored medication and destruction records were incorrect for several residents, while resident and staff records reviewed were complete.
04 Dec 2024
04 Dec 2024
Identified that a resident accessed and consumed medications from a staff medication tray in the memory care kitchen because the swing door was left unlocked; a technical violation was issued and no deficiencies were cited.
27 Nov 2024
27 Nov 2024
Found adequate food supplies with at least two days of perishables and seven days of non-perishables; outside area clear; two bathrooms in resident hallways had soap, paper towels, and functioning lights, and sink temperatures ranged from 105 to 111 degrees. Eight resident living units had bedding and clothing storage, and due to time constraints, the inspection will be continued at a later date.
15 Nov 2024
15 Nov 2024
Investigated the resident's call cords; found no evidence of disrepair, and the allegation is unsubstantiated.
15 Nov 2024
15 Nov 2024
Investigated the allegation of improper emergency protocols for wheelchair-bound residents; evacuation chairs were present at each stairwell on the second and fourth floors, and no deficiencies were identified.
15 Nov 2024
15 Nov 2024
Identified the allegation that resident services were not provided due to staffing shortages. Found that although at least three staff were on duty on July 10–11, 2021, pendant call responses were frequently delayed, with 83 responses over 30 minutes and several exceeding one hour.
§ 87411
07 Nov 2024
07 Nov 2024
Investigated findings showed staff members' children did not sleep in the common area; they were present briefly and sat in designated areas, not disruptive to residents. Found that a memory care hand-washing sink had been repaired and ongoing plumbing work was being addressed by maintenance and a contractor, with other sinks functioning and daily operations unaffected, and the plumbing-related allegation is UNSUBSTANTIATED.
07 Nov 2024
07 Nov 2024
Identified ongoing concerns about medication management, including pre-pouring for more than 24 hours, unlogged medications, expired drugs not being destroyed, and a med-tech room door in disrepair, along with issues in incident reporting. Found that some concerns were supported by the evidence while others did not meet the required proof standard.
§ 87465(h)(5)
§ 87465(h)(6)
§ 87465(i)
§ 87303(a)
§ 87211(a)(1)
17 Sept 2024
17 Sept 2024
Investigated and amended a complaint related to improper staff conduct, with no citation issued during the visit. Conducted an exit interview with management.
17 Sept 2024
17 Sept 2024
Confirmed an amended investigation result after an unannounced visit, with no citations issued, and an exit interview conducted with management.
17 Sept 2024
17 Sept 2024
Investigated and found three specific allegations—unmet resident care needs (timely showers and trash removal), meals not of good quality, and refunds for hospitalization—to be unfounded.
16 Jul 2024
16 Jul 2024
Investigated the allegation that staff neglect resulted in a resident's death and the allegation that staff were sleeping on shift. Found insufficient evidence to prove or disprove either claim.
16 Jul 2024
16 Jul 2024
Found allegations of staff neglect leading to a resident's death and staff sleeping while on duty unsubstantiated.
09 Jul 2024
09 Jul 2024
Found that the allegations that a resident's room was not sanitary and that staff did not respond promptly to the call button were unfounded.
09 Jun 2023
09 Jun 2023
Confirmed findings of extended call response times and validated resident complaints of long wait times.
§ 87411(a)
09 Jun 2023
09 Jun 2023
Found that residents were made to wait unusually long after pressing call buttons or pulling call strings. The allegation of excessive call delays is substantiated.
§ 87411(a)
12 May 2023
12 May 2023
Investigated the allegation that visitation was disallowed during a February COVID-19 outbreak; reviewed records and interviewed residents, finding 225 visitors during 02/24/2023–03/02/2023 and that residents reported no restrictions in 2023. Found no evidence of a visitation restriction during the most recent outbreak.
12 May 2023
12 May 2023
Investigated claims of restricted visitation during a COVID-19 outbreak in February 2023; found no evidence supporting the claims, and residents reported no restrictions during that period.
29 Nov 2022
29 Nov 2022
Found no evidence that a staff member shoved a resident into a wall or caused injuries, based on interviews, records, and police findings. Staff member had resigned; the resident was diagnosed with mild cognitive impairment and other medical conditions.
29 Nov 2022
29 Nov 2022
Investigated an allegation of a resident being shoved into a wall by a staff member, determined there was not enough evidence to prove the alleged incident occurred or didn't occur.
10 Nov 2022
10 Nov 2022
Found no deficiencies after an unannounced visit; observed a visitor screening area, at least 30 days of PPE, at least 2 days of perishable food, at least 7 days of non-perishable food, bathrooms stocked with soap, paper towels and hand-washing signs, and a clear exit.
10 Nov 2022
10 Nov 2022
Observed no deficiencies during the visit and confirmed compliance with regulations.
20 Oct 2021
20 Oct 2021
Found safety measures in place at the site, including clear exits, an Emergency Disaster Preparedness Plan, connected smoke and CO detectors, locked toxins, bathwater at 110 degrees, fire extinguishers on all floors, and seven days of both perishable and non-perishable foods on hand. Medications secured in the Medroom, first aid kit stocked, and resident and personnel files containing required documentation; Component III reviewed, licensure approved pending final CAB action, with no deficiencies noted.
20 Oct 2021
20 Oct 2021
Inspection identified no deficiencies and approved the physical plant pending final approval.
03 Sept 2021
03 Sept 2021
Found COVID-19 safety measures and sanitation practices were in place at the site, including a single entry with screening, masks, hand sanitizers, an isolation room with donning/doffing signage and restricted staff, and an outdoor visitation area; no deficiencies were found.
03 Sept 2021
03 Sept 2021
Confirmed sanitary conditions, infection control measures, and COVID-19 prevention protocols observed during visit. No deficiencies noted.
21 Jul 2021
21 Jul 2021
Found a deficiency related to not reporting a COVID-19 positive case to the appropriate agency on time.
§ 87411
21 Jul 2021
21 Jul 2021
Identified that a positive COVID-19 case in June 2021 was not reported to the licensing department within 24 hours, with staff reporting only to the local public health department.
§ 87211
26 May 2021
26 May 2021
Confirmed no deficiencies found during a recent inspection of the infection control measures at the facility.
26 May 2021
26 May 2021
Found a single entry point for all staff, residents, and visitors, with temperature screening, sign-in, a COVID-19 questionnaire, and hand sanitizing stations; masks were worn, dining and exercise areas were kept at least six feet apart, and staff testing for COVID-19 was ongoing. Cited no deficiencies; advisory notes issued.
04 Dec 2020
04 Dec 2020
Confirmed successful implementation of COVID-19 prevention and control measures at the facility.
04 Dec 2020
04 Dec 2020
Identified COVID-19 mitigation and infection control measures during a tele-visit; two staff on break in the dining area did not maintain social distancing, and signage and spacing recommendations were noted, with no deficiency cited.
11 Aug 2020
11 Aug 2020
Confirmed a concern from the public regarding potential termination of a resident's residency, but no eviction notice was issued due to COVID-19 policies in place.
§ 87211
24 Jan 2020
24 Jan 2020
Found no deficiencies during visit and conducted interviews with staff regarding a resident who passed away.
24 Oct 2019
24 Oct 2019
Identified resident with dementia who left the facility unassisted due to door not properly secured. Staff received training and reminders put in place to prevent future incidents.
