Pricing ranges from
    $3,875 – 5,037/month

    Brookdale San Ramon

    18888 Bollinger Canyon Rd, San Ramon, CA, 94583
    4.0 · 96 reviews
    • Assisted living
    AnonymousCurrent/former resident
    3.0

    Caring staff inconsistent service pricey

    I loved the warm, caring staff, an excellent tour, bright well-kept rooms and lots of activities - the dining room and nurses were often great and my apartment felt homey and safe. Move-in was smooth and staff went above and beyond at times. However, I also saw chronic understaffing, management that's slow to respond, repeated billing/invoice errors and rising fees. Cleanliness and food quality have slipped in places (dirty laundry/carpet, food residue), privacy and follow-through were sometimes poor, and services were missed. Beautiful community with caring people, but expensive and inconsistent - check staffing, billing and cleanliness before you commit.

    Pricing

    $3,875+/moSemi-privateAssisted Living
    $5,037+/moStudioAssisted Living
    $4,650+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.03 · 96 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      3.5
    • Amenities

      3.9
    • Value

      2.7

    Location

    Map showing location of Brookdale San Ramon

    About Brookdale San Ramon

    Brookdale San Ramon sits between Pleasanton and Walnut Creek, offering views of rolling hills, trees, and local wildlife, and it's in the greater San Francisco and Oakland area, so folks get both city conveniences and nature. The community provides different types of care, including independent living for older adults who want a vibrant social place, assisted living for those needing daily help like bathing, dressing, or medication, and memory care for residents with Alzheimer's or dementia, all the way up to skilled nursing and at-home care if someone requires more medical attention or support. They use the Clare Bridge program, which means they look for daily ways to help folks with memory challenges feel happy and purposeful, and the Clare Bridge Dining Program offers dementia-friendly menus, small dining rooms that make it easier to connect, and extra help at mealtimes so everyone can take part. Staff receives ongoing training in dementia care using special programs, and the design of common spaces uses special wall and floor colors so residents can find their way safely.

    There are private assisted living suites, each with a bedroom, a small dining area, and cozy recliners, and you can also find kitchenettes with light wood cabinets, stoves, sinks, and refrigerators for easy meal preparation; there's a main dining room with warm lighting, fresh flowers, and neatly set tables, plus a community living room with a fireplace and shelves full of books. Residents can enjoy an outdoor landscaped courtyard with patio spaces, gardens, walking paths, and comfortable seating. There's also a fitness program called B-Fit, a library and game room, an activities room with a piano and photo wall, shared common rooms for socializing, a screening room for movie nights, and a secure emergency alert system throughout the building. The entrance and lobby are open, two-story spaces with friendly seating and natural light, giving things a welcoming air.

    People with dementia can safely help with gardening or kitchen work to support purposeful living, and there are features like familiar furniture, small dining areas, and easy-to-navigate hallways to help with safety and comfort. There's Wi-Fi, transportation and parking, staff on site around the clock, and care plans tailored to each person's needs. The community allows pets and aims to foster a sense of belonging, focusing on both independence and well-being. Brookdale San Ramon offers a range of continuing care options so folks can stay in one place as their needs change over time.

    About Brookdale

    Brookdale San Ramon is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    State of California Inspection Reports

    27

    Inspections

    1

    Type A Citations

    7

    Type B Citations

    5

    Years of reports

    13 Jun 2025
    Found ongoing outages in the southside elevator, increasing over several years. Found that the elevator outage allegation was supported by the evidence.
    • § 87303(a)
    18 Apr 2025
    Identified that a resident left the site in a wheelchair and attempted to roll into traffic; staff followed to ensure safety, police were called, and the resident was transported to a hospital for placement on a hold due to a history of depression and suicidality. Continued supervision was arranged for the resident's return, the family decided to move them to a higher level of care, and no deficiencies were cited.
    • § 9058
    18 Apr 2025
    Found no preponderance of evidence to prove the allegations of improper eviction, unmet resident needs, leaving a resident in a soiled diaper, being charged for services not provided, inadequate meals, isolation, room use for staff breaks, or staffing shortages. Noted interviews and record reviews did not reveal lapses in care or supervision.
    27 Mar 2025
    Determined that the allegations that staff did not notify the responsible party of a change in condition and that the food quality was poor were UNSUBSTANTIATED.
    20 Mar 2025
    Found no deficiencies cited; safety measures, medication storage, food temperatures, and staff training met requirements, with records in order.
    07 Feb 2025
    Found that the allegation of not responding to residents’ needs in a timely manner was supported at the time of the complaint due to understaffing. Found that the illegal eviction allegation was not supported, and the transportation assistance allegation was not supported.
    • § 87411(a)
    07 Feb 2025
    Determined insufficient evidence to prove illegal eviction occurred. Found no eviction letter, relatives removed the resident’s belongings, and staff said the resident could not return until the wound was no longer stage 3, with conflicting statements about the wound’s diagnosis and no documentation available.
    15 Aug 2024
    Investigated allegations that staff moved residents to different rooms and threatened eviction, and that staff did not meet residents' needs. Found room changes were voluntary and eviction communications varied, with mixed resident reports, and insufficient evidence to prove the alleged violations.
    15 Aug 2024
    Investigated allegations of staff moving residents to different rooms, threatening eviction, and not meeting resident needs, but could not prove if they occurred or not.
    09 Aug 2024
    Found that a resident self-inflicted cuts and was placed on a 5150 hold after refusing hospital transport; prior medical notes showed independence and no suicidal ideation, the room was observed to meet standards, and no deficiencies cited.
    09 Aug 2024
    Confirmed that a resident attempted suicide but no deficiencies were found during the visit.
    06 Jun 2024
    Investigated an allegation of a resident's suicide; the LPA interviewed staff, reviewed the resident's file, and toured the room, with no deficiencies cited.
    06 Jun 2024
    Investigated a reported suicide incident of a resident, with no deficiencies found during the visit.
    25 Apr 2024
    Identified the above allegations—including improper bathing assistance, inadequate mobility support requiring a hoyer lift, bedding not changed as scheduled, inappropriate staff interactions, and concerns about emergency planning. Found there was insufficient evidence to prove the allegations.
    25 Apr 2024
    Confirmed improper behavior and lack of proper care in showering residents and assisting with mobility. Inappropriate interactions and lack of emergency disaster plan were unsubstantiated. No deficiencies noted.
    23 Feb 2024
    Found incomplete resident files with missing emergency identification, emergency medical consent, and personal rights for two residents. Requested updated copies of key administrative documents by 03/01/2024.
    • § 87506(b)
    23 Feb 2024
    Identified deficiencies were found during an inspection at the facility, including incomplete resident files and missing documentation. Inspected areas included resident care, staff records, and emergency preparedness.
    02 Aug 2023
    Identified a complaint about a change in the administrator; an exit interview was conducted and appeal rights provided.
    02 Aug 2023
    Found that the change in the Administrator had not been communicated to the appropriate authorities during a 10-day investigation of a complaint. An exit interview with the Executive Director was conducted.
    • § 87211(a)(1)
    10 Aug 2022
    Found no deficiencies after an unannounced infection-control check, with a central screening point, sign-in policy, thermometer, hand sanitizer, and hand-washing posters in place. Also noted adequate food supply, a 30-day PPE stock, daily disinfection of commonly touched surfaces, TB tests on all staff, and routine screening records for residents and staff.
    10 Aug 2022
    Inspection confirmed proper infection control measures in place at the assisted living facility, with adequate supplies, screening procedures, and staff and resident testing protocols.
    • § 30731144026
    • § 87211(g)
    07 Oct 2021
    Found that staff did not intervene during a verbal altercation between two residents. Found that a resident had been assessed prior to admission.
    • § 87468.1(a)(2)
    07 Oct 2021
    Investigated allegations that a resident walked off the premises without assistance and that residents were not accorded dignity by staff; interviews with staff and residents did not provide a clear preponderance of evidence to prove or disprove these claims.
    07 Oct 2021
    Investigated allegations of improper housekeeping and inappropriate staff comments; residents reported satisfaction with cleaning and denied such comments, and there was not a preponderance of evidence to prove or disprove the allegations.
    07 Oct 2021
    Discovered complaints of improper cleaning in residents' rooms, however, residents express satisfaction with housekeeping. Allegations of staff making inappropriate comments unsubstantiated based on resident interviews.
    15 Jul 2020
    Confirmed resident fell and hit her head, resulting in death. Request for additional documentation made. No deficiencies cited.
    15 Jan 2020
    Investigated the allegation of the failure to safeguard personal property and found insufficient evidence to prove whether or not it occurred.

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