I moved my mom into Ivy Park San Ramon and overall we're very happy - the staff are kind, attentive and people-focused, the residents are friendly, activities are plentiful, meals are generally excellent, and the building and grounds are clean, well-maintained and conveniently located near shops. The apartments are generous with cooking facilities in many units, and amenities (library, pool, dog park, van service, community rooms) add real value. Big caveats: it's pricey, the layout is spread out for those with mobility limits, and I experienced pressure to sign and pay a deposit before move-in - a promised refundable deposit was not returned. We also saw inconsistent communication, staff turnover, and occasional care/medication lapses. I still recommend Ivy Park for its compassionate staff and vibrant community, but read contracts carefully and monitor billing and care closely.
Friendly, compassionate and patient caregiving staff
Clean facility with regular housekeeping and laundry services
Convenient location near shopping (Walmart/CVS), medical offices, and Iron Horse Trail
Park-like grounds with creek views, deer/geese, enclosed courtyard and gardens
Regular outings, bi-monthly excursions and field trips
Restaurant-style dining with chef-driven menu and to-go meals available
Full kitchens in many remodeled apartments (2-bedroom/2-bath options available)
Wide range of activities: arts & crafts, exercise classes, social events
Transportation/van service for appointments and shopping
Furnished guest apartment for visitors
Library, computers and resident-run shop
On-site amenities: beauty shop, small fitness center, indoor pool, common rooms
Pet-friendly community and dog park
Low-income/kitchenette unit options available
Supportive hospice and end-of-life care noted
Weekly housekeeping and periodic bedding service
Many residents report improved quality of life and social engagement
Some long-tenured staff and praised department leaders (named staff highlighted)
Scenic, quiet, safe neighborhood and close family proximity
Remodeled rooms and generous apartment sizes in many units
Cons
High monthly cost and expensive units (example cited: ~$8,000/month for a 2-bed)
Frequent staff turnover and understaffing, especially caregiving staff
Inconsistent quality of care with reports of long wait times for assistance
Medication errors and poor shift-to-shift communication
Management and administrative problems: unresponsive staff, non-itemized/unclear billing
Deposit pressure and issues with promised refunds
Maintenance problems including long elevator outages
Dining inconsistencies: some residents praise food while others call it poor or boring
Limited clinical services (cannot administer insulin shots)
Extra charges for services or delivery and confusion about add-on fees
Limited availability and waitlists (1–2 months)
Some apartments/studios are small or outdated despite remodeling elsewhere
Large facility layout can cause long walks and rooms far from common areas
Occasional unsafe conditions for mobility devices during maintenance issues
Inconsistent housekeeping frequency reported by some families
Leadership changes and inconsistent communication from administration
Care not recommended for higher-level needs by some reviewers
Infrequent weekend activities in some reports
Pet policy restrictions (family required to arrange dog walking)
Mixed reports about maintenance follow-up and front-desk responsiveness
Summary review
Overall sentiment across the reviews is cautiously positive: many residents and families praise Ivy Park at San Ramon for its compassionate staff, attractive setting, active lifestyle programming and spacious apartment options, while a consistent set of operational and staffing concerns temper enthusiasm for some. The facility is frequently described as clean, safe, and set in a pleasant, park-like location with creek views, wildlife, and an enclosed courtyard. Multiple reviewers cite weekly housekeeping, laundry services, a well-appointed dining area, a robust activity schedule with arts and excursions, and convenient transportation services. Several families report substantial, visible improvements in loved ones’ quality of life after moving in — increased social engagement, better nutrition, more energy and improved mood.
Staff and direct care receive many of the strongest individual compliments: staff are often called friendly, kind, compassionate and patient, and specific employees were named and praised for going above and beyond. Reviewers highlight warm admissions and move-in support, thoughtful one-on-one interactions, hospice-friendly practices, and caregivers who provide emotional as well as practical support. However, this positive picture is complicated by recurring reports of understaffing and high turnover. Many accounts describe stretched caregiver-to-resident ratios, long waits for assistance, inconsistent follow-through on daily check-ins, and incidents of medication mistakes or missed doses. These staffing problems are the most frequent operational criticism and are tied to several families’ decisions to relocate a relative to another facility.
Facilities and apartment options are another major theme. Ivy Park offers a range of unit types—including remodeled two-bedroom/two-bath apartments with full kitchens (induction cooktops, refrigerators, microwaves) and smaller studios or kitchenette units for lower-income residents. Grounds and common areas are well-liked: gardening, walking areas, dog park, library, salon, small fitness center and even an indoor pool are noted positives. Conversely, some parts of the building remain older or feel institutional to a few reviewers, and the large footprint can leave certain apartments far from communal spaces or elevators, creating mobility challenges for some residents. Maintenance problems such as long elevator outages were reported and seen as particularly disruptive.
Dining and activities earn mixed but generally favorable marks. Many reviewers praise restaurant-style meals, chef-driven menus, specialty events (e.g., brunches, anniversary celebrations), and variety in the dining program, as well as alternatives like to-go meals, a coffee/tea bar, and accommodated puree diets. A number of reviewers call the food excellent or creative, while others find it bland or inconsistent—this split often correlates with changes in kitchen leadership or personal taste. The activity program is frequently lauded for creativity and frequency: art programs (including oil painting), exercise classes, social events, bi-monthly trips and other excursions are recurring positives that contribute to residents’ social lives and engagement.
Management and administration present a mixed picture with some polarized experiences. Several families praise an engaged executive director and responsive management that addresses concerns; others cite poor communication, leadership turnover, billing opacity (non-itemized bills, late fees, unclear extra service charges), deposit pressure and promised refunds not delivered. These administrative issues, together with inconsistent communication between clinical shifts and departments, contribute to distrust among some relatives and are a common reason families advise caution—particularly for residents with higher care needs.
Cost, availability and scope of care are important practical considerations reflected in the reviews. Ivy Park is viewed as relatively expensive within the local market, with specific examples cited (around $8,000/month for a two-bedroom). There is also a waitlist and limited immediate availability. The community supports independent and assisted living levels and works with hospice, but it has limits on clinical services (for example, an inability to administer insulin shots was noted). Some reviewers explicitly warn that Ivy Park may not be the best choice for residents requiring higher acuity or tightly supervised medical care without additional oversight.
Notable patterns: (1) many enthusiastic endorsements emphasizing the social environment, compassionate staff, activities and setting; (2) a consistent cluster of operational complaints centered on staffing levels, medication/communication lapses and administrative/billing transparency; and (3) mixed dining feedback influenced by taste and kitchen turnover. For prospective residents and families, strong recommendations include touring multiple times (reviews mention different impressions on repeat tours), clarifying clinical capabilities (e.g., insulin administration), asking detailed questions about staffing ratios and shift handoff procedures, and documenting contractual deposit/refund policies. Overall, Ivy Park at San Ramon appears to provide an engaging community with many amenities and caring staff, but families should perform careful due diligence around care consistency, staffing stability and contractual/billing transparency prior to committing.
Location
About Ivy Park at San Ramon
Ivy Park at San Ramon sits in an all-senior community right near shopping, restaurants, a golf course, and medical offices, as well as being close to Interstate 680 for easy access, and you'll find nature trails, parks, and gardens with walking paths on the property, which make it nice for walks or just sitting outside and enjoying the view, and there's plenty of comfortable indoor and outdoor lounges. The community has a licensed capacity for 162 residents, and people can choose from different living options, including Independent Living, Assisted Living, Memory Care through the Evergreen memory care neighborhood for those with dementia or similar needs, and even some Skilled Nursing services for those who need extra medical support, so it covers a wide range of care and can adjust as a resident's needs change. Residents live in bright, spacious apartments, and can get help with activities of daily living, such as personal care and medication management, housekeeping, and scheduled transportation if they need it, which helps keep everyday life easier and a bit more restful.
Ivy Park at San Ramon offers an all-day dining restaurant called Vine at Ivy Park, where meals focus on both taste and social time, and there's a library and a game room for quieter activities, and a fitness center for those who want to exercise or join a wellness program. They use an EverYou program, which aims to keep residents active with daily activities that offer structure and guidance while focusing on each person's interests, and there's a holistic approach in how they work with residents to maintain independence and overall well-being. Staff can provide highly personalized care plans, and the place is designed for older adults, age 55 and up, who want maintenance-free living, as well as people who need extra help or a safe environment for memory care. There's a strong focus on both safety and comfort, with dedicated staff aimed at fostering a friendly, supportive setting. The community tries to make things easier with conveniences like regular housekeeping and transportation, and they've set up services and amenities so residents can enjoy activities, meals, and time with others without feeling rushed. Because Ivy Park at San Ramon provides a continuum of care, residents don't have to move if their health needs change, and their memory care neighborhood offers extra support for those living with Alzheimer's disease or other kinds of dementia, emphasizing a calming environment. The entire campus is aimed at helping older adults live as independently as possible, while still having help right there when it's needed.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at San Ramon offers competitive pricing, with rates starting at a cost of $4,395 per month.
Ivy Park at San Ramon offers independent living, assisted living, memory care, and board and care.
There are 33 photos of Ivy Park at San Ramon on Mirador.
Yes, Ivy Park at San Ramon allows residents to age in place and adjust their level of care as needed.
The full address for this community is 9199 Fircrest Ln, San Ramon, CA, 94583.
Yes, Ivy Park at San Ramon offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
48
Inspections
11
Type A Citations
18
Type B Citations
6
Years of reports
01 Aug 2025
01 Aug 2025
Identified the 7/23/2025 allegation that one resident hurt another; no evidence of the allegation given the other resident is non-ambulatory. Residents continue living together by choice, with monitoring for changes in condition and an updated needs and services plan.
§ 9058
01 Jul 2025
01 Jul 2025
Found elopement by a memory care resident was not prevented and the incident was not reported within 24 hours.
§
§ 9058
§
01 Jul 2025
01 Jul 2025
Found a licensing case management visit conducted in response to an amended complaint; no deficiencies were cited and an exit interview was conducted.
§ 9058
14 May 2025
14 May 2025
Identified issues of disrepair, failure to follow residents' care plans, failure to send incident reports, and improper medication administration. Observed cleanliness and staffing levels were generally adequate, but call buttons in memory care were not functioning and carpeting was worn in parts of the living areas.
§ 87307(d)(2)
§ 87463(f)
§ 87465(a)
§ 87211(a)
04 Jun 2025
04 Jun 2025
Investigated a priority 1 complaint and found no deficiencies; hot water measured around 115–120°F, refrigeration at 40°F, medications secured, and safety systems including interconnected smoke detectors and a CO detector in place.
§ 9058
29 May 2025
29 May 2025
Identified a hot water problem in one resident’s bathroom that persisted for months and was addressed by replacing the boiler, with hot water now restored. Determined that wifi was not included in the admissions agreement and is treated as a courtesy service, so the wifi issue lacked a contractual basis.
§ 87303(e)(2)
29 May 2025
29 May 2025
Confirmed the allegations that the home was in disrepair, staff did not follow residents' care plans, incident reports were not sent, and medications were not administered as prescribed.
§ 87211(a)
§ 87465(a)
§ 87307(d)(2)
20 Feb 2025
20 Feb 2025
Found that no staff had current first aid training, and water in room 227 was measured at 133.6°F.
§ 87303(e)(2)
§ 87411(c)(1)
13 Jan 2025
13 Jan 2025
Found no evidence to support the allegation that a staff member photographed residents' apartments or stole blankets, and the staff member resigned after a leave of absence due to harassment from the person making false claims. No reports of missing items were found; reported losses were determined to be misplaced.
19 Aug 2024
19 Aug 2024
Investigated an incident where a resident's purse, phone, and wallet were stolen by a staff member who took unattended belongings from the dining area. The staff member was terminated, the resident declined to be interviewed, and a follow-up visit was planned.
19 Aug 2024
19 Aug 2024
Found that a resident climbed walls outside the community, entered neighboring homes, did not respond to staff while running into the street, and jumped on parked cars. The resident had recently moved in, with a 602 indicating independence and ability to leave unassisted, later diagnosed with unspecified schizophrenia and no longer resides here; no deficiencies were cited.
19 Aug 2024
19 Aug 2024
Reviewed an unusual incident report related to a resident exhibiting erratic behavior, leading to a diagnosis and subsequent relocation from the facility.
13 Jun 2024
13 Jun 2024
Found that a shampoo machine blocked a fire exit in the first-floor stairwell, with evidence supporting this finding. Determined that the second allegation could not be proven or disproven.
13 Jun 2024
13 Jun 2024
Confirmed a violation regarding a blocked fire exit, while an allegation related to missing emergency equipment was found to be unsubstantiated.
§ 87203
27 Mar 2024
27 Mar 2024
Identified deficiencies included a resident labeled as bedridden without clearance to be bedridden, and missing first aid training and health/TB documentation for several staff members. An immediate civil penalty was assessed for a fire clearance violation.
§ 87202(a)(2)
§ 87411(f)
§ 87411(c)(1)
27 Mar 2024
27 Mar 2024
Investigated a 1/31/2024 incident in which a staff member allegedly pushed a memory-care resident; the resident had no injuries and could not recall the event, while a witness said the staff member pushed the resident away, causing them to stumble and brace against a wall.
27 Mar 2024
27 Mar 2024
Confirmed physical abuse of a resident by a staff member.
§ 1569.269(a)(10)
28 Feb 2024
28 Feb 2024
Found fire clearance approved for 140, there was adequate lighting and a comfortable 78-degree environment, hot water in sampled shared bathrooms ranged 112–114°F, grab bars and non-skid mats were present, and there was a one-week supply of nonperishable foods and two days of perishable foods, with medications, sharps, and toxic items securely stored and no bodies of water observed. Found no citations issued, and the required annual check was incomplete and will be completed later during an unannounced follow-up.
28 Feb 2024
28 Feb 2024
Investigated an incident in which a staff member allegedly pushed a memory care resident; the resident had no injuries and could not recall the event. Witness information was collected and the investigation will continue with a follow-up visit.
28 Feb 2024
28 Feb 2024
Inspection conducted, no issues found. Required annual inspection incomplete.
17 Jan 2024
17 Jan 2024
Found that a resident left the center without assistance on 11/10/2023; the door alarm near apartment 285 sounded around 7:15 AM and the resident was located in the parking lot at 7:30 AM, and a physician's assessment indicated the resident is able to leave unassisted.
17 Jan 2024
17 Jan 2024
Investigated an incident where a resident left the facility unassisted and was found in the parking lot.
20 Oct 2023
20 Oct 2023
Identified overcapacity at the site, with 143 residents compared to an approved limit of 140, and a $500 civil penalty was assessed.
20 Oct 2023
20 Oct 2023
Investigated two specific allegations—disrepair and a malodorous condition—related to a kitchen exhaust fan. Found that the fan had been broken for about a week, odors were mainly in the kitchen area, residents had noticed a prior odor, and these allegations were unsubstantiated.
20 Oct 2023
20 Oct 2023
Identified deficiency in facility's capacity resulted in a civil penalty assessed.
§ 87202(a)
20 Jul 2023
20 Jul 2023
Found that the home did not accommodate a resident’s gluten-free and lactose-free diet order, with no gluten-free options on the menu and staff indicating not all diets could be met.
20 Jul 2023
20 Jul 2023
Confirmed a violation regarding the failure to provide a gluten and lactose-free diet for a resident with specific dietary restrictions.
§ 87555(b)(7)
10 May 2023
10 May 2023
Investigated four specific allegations: medication not administered on time, insufficient staff, staff yelling at residents, and inadequate care. Found no sufficient evidence to prove these allegations occurred.
10 May 2023
10 May 2023
Found insufficient evidence to support allegations of medication not administered in a timely manner and inadequate care for a resident, but confirmed that the facility had sufficient staffing.
§ 87465(c)(2)
12 Apr 2023
12 Apr 2023
Identified that smoke from a heating and air conditioning unit triggered the smoke alarm in R1's apartment, and that room detectors were not monitored by the fire alarm company as alleged. Found Fire Marshal clearance on 11/10/22 and that a Fire & Life Safety inspection was reviewed on 11/11/22.
§ 87203
12 Apr 2023
12 Apr 2023
Investigated an allegation that staff preparing and serving meals did not protect meals from contamination; found a norovirus outbreak and four residents reported symptoms not due to food poisoning. Concluded the allegation UNSUBSTANTIATED.
12 Apr 2023
12 Apr 2023
Found that heating and air conditioning maintenance was performed quarterly, with the last documented on 7/30/22. Found that incident reporting to the authorized representative occurred via voicemail and was escalated to the next emergency contact; staff called 911 after smelling smoke, though smoke detectors in rooms were not monitored by the fire alarm company; there was not enough evidence to determine whether the alleged safety and reporting violations occurred.
12 Apr 2023
12 Apr 2023
Investigated allegation that staff failed to protect resident meals from contamination and found it unsubstantiated, as interviews and records indicated norovirus outbreak unrelated to food poisoning.
15 Mar 2022
15 Mar 2022
Found readiness for licensure after a walk-through showed proper furnishings, safety features, and no issues observed; not yet licensed and awaiting final approval.
15 Mar 2022
15 Mar 2022
Found residents were locked out after hours, waiting outside in the dark for at least 15 minutes, with some calling a number to gain entry and delays depending on staff availability.
Found dining room passageways obstructed by wheelchairs and walkers, leading to trips by residents and staff.
15 Mar 2022
15 Mar 2022
Confirmed facility passed inspection and is qualified for licensing pending final approval.
15 Mar 2022
15 Mar 2022
Confirmed allegations of residents being locked out and passageways being obstructed at the facility.
§ 87468(a)
§ 87307(d)(6)
03 Mar 2022
03 Mar 2022
Confirmed during COMP II that the applicant and administrator understood Title 22 and related requirements. Also covered were staff and applicant qualifications, policies on abuse, admissions, medication management, incident reporting, grievances, program operations, and the required documents such as background checks, health screenings, fire clearance, First Aid/CPR, administrator certificate, financial verification, pre-licensing inspection, compliance history, and control of property, with COVID-19 Mitigation Plan and PIN discussed.
03 Mar 2022
03 Mar 2022
Confirmed understanding of key operational and compliance areas during telephone call with CAB analyst.
07 Feb 2022
07 Feb 2022
Investigated the allegation that staff were not wearing masks properly. During a tour, two kitchen staff were seen with masks below their chins, but they were six feet apart and no residents were nearby; interviews indicated no infection-control issues, and there was insufficient evidence to prove the allegation.
07 Feb 2022
07 Feb 2022
Observation of staff not consistently wearing masks, but infection control measures were reported as being in place. The allegation of improper mask use was not proven.
16 Nov 2021
16 Nov 2021
Confirmed understanding of Title 22 by the applicant/administrator and completion of Component II; reviewed knowledge of operations, staff qualifications, admission policies, abuse reporting, grievances, community resources, physical plant, food service, and required documents, and discussed the COVID-19 Mitigation Plan and PIN.
16 Nov 2021
16 Nov 2021
Confirmed that the facility met all requirements during the inspection.
31 Aug 2021
31 Aug 2021
Found the front entrance displayed a different name, and because the ownership change wasn't complete, the original name should remain and a name-change request can be submitted. Noted no deficiencies.
31 Aug 2021
31 Aug 2021
Found no deficiencies after an unannounced infection-control inspection; observed a central screening point, adequate PPE, and sufficient food supplies, with routine screening records for residents and staff.
31 Aug 2021
31 Aug 2021
Visited facility, observed name change, no deficiencies found, provided copy of report.
§ 87468(a)
§ 87307(d)(6)
05 Aug 2020
05 Aug 2020
Confirmed non-compliance with the facility's non-smoking policy, leading to resident's eviction. Allegation of illegal eviction was found to be unfounded.
30 Sept 2019
30 Sept 2019
Confirmed incident of resident found bleeding on kitchen floor, no deficiencies cited during visit.
