Silver Heart Chateau

    9724 Eucalyptus Ct, Santee, CA, 92071
    5.0 · 4 reviews
    • Assisted living
    AnonymousLoved one of resident
    5.0

    Attentive dignified family-like care, excellent

    I couldn't be happier - my loved one receives attentive, highly individualized care from professional, kind, and stable staff who preserve dignity and truly feel like a surrogate family. The owner is on-site, an experienced RN oversees care, the facility is meticulously clean and odor-free with welcoming common areas, strong security and proactive monitoring; food is delicious and plentiful, and family communication and hospice coordination are excellent.

    Pricing

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    Amenities

    5.00 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.5
    • Amenities

      5.0
    • Value

      5.0

    Location

    Map showing location of Silver Heart Chateau

    About Silver Heart Chateau

    Silver Heart Chateau sits in Santee, California, as a quiet residential care home, and while there's no extra public information out there about it, folks do know it's a smaller place with room for up to six seniors in private bedrooms. The grounds stay neat with landscaped gardens and a patio, and there's a living room, dining spaces, and other common areas for residents to sit together or catch some peace. Silver Heart Chateau has a license that's only been active since January 26, 2022, and it's had no complaints or citations so far. Staff there include a licensed nurse and well-trained caregivers who are always around, day and night, ready to help with personal care like bathing, medication reminders, and other support with daily living.

    They welcome people both ambulatory and non-ambulatory and pay special attention to those with dementia or other memory needs. Care programs include memory care and supported independence, along with options for assisted and independent living, so staff focus on helping everyone stay as independent as they can, but step in when needed. Family is a big thing at Silver Heart Chateau, and staff encourage residents to keep up their friendships, enjoy activities, join group meals, and take part in whatever is happening in the home, whether it's one of the wellness programs or just a regular day. The place follows a set of values like compassion, respect, and making sure everyone feels comfortable, safe, and valued. Amenities stay simple but put comfort first, so residents have private rooms with safe, easy access and group areas for visiting. The care team offers help that fits each resident, always watching out for changes in health or mood and making sure everyone has what they need. Housekeeping is part of daily life, and the home offers support services like help with hospice, home health, or referrals as needed. Silver Heart Chateau provides personalized, round-the-clock care in a family-like setting, helping seniors keep their dignity and live each day with as much choice as possible.

    People often ask...

    State of California Inspection Reports

    7

    Inspections

    1

    Type A Citations

    0

    Type B Citations

    3

    Years of reports

    30 Jan 2025
    Found no deficiencies in safety, cleanliness, equipment, storage, or records; conditions were orderly and residents appeared safe and comfortable.
    12 Jan 2024
    Found no deficiencies observed during the visit. Six residents were present, all non-ambulatory with hospice services, and four staff were on site, with safety measures and proper medication storage in place.
    12 Jan 2024
    Found no deficiencies during the inspection of the facility for six residents, all of whom were non-ambulatory and receiving hospice services, with staff and safety equipment appropriately maintained and accessible.
    21 Oct 2022
    Found that staff locked a resident in their room during wandering concerns; interviews and observations supported the claim, and a second instance showed another resident's door was locked but then unlocked after the key was found, with the resident safe.
    21 Oct 2022
    Investigated the allegation that staff locked a resident in their room and found sufficient evidence to confirm that the incident occurred.
    • § 87468.1(a)(6)
    12 Jan 2022
    Confirmed infection control practices and a COVID-19 mitigation plan were in place, with one central entry for universal screening, routine symptom checks for staff, residents, and visitors, a sign-in policy for all visitors, signage promoting hand hygiene, cough etiquette, and distancing, readily available handwashing/sanitizing stations, posted emergency contact information, and an adequate supply of cleaning products and PPE; no deficiencies identified.
    12 Jan 2022
    Reviewed infection control practices and COVID-19 mitigation measures; no deficiencies observed during the visit.

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