Overall sentiment in the reviews is strongly mixed, with a clear split between positive experiences praising the day-to-day caregiving and cleanliness, and negative reports describing understaffing, serious safety and medical-care shortcomings, and poor management communication. Many reviewers emphasize compassionate individual caregivers and a clean, pleasant environment; others report neglect, dangerous medical situations, and distrust of management. The volume and severity of the negative reports — including dehydration, ambulance transfers, and a reported UTI-related death — are notable and create a substantial caveat to the generally positive descriptions of the physical facility and activities.
Staff and care quality: Numerous reviews highlight caring, attentive nurses and CNAs, with at least one caregiver (Valerie) singled out as exemplary. Several families and residents described staff as sweet, genuine, passionate, and respectful, and nurses as knowledgeable. However, these positive accounts coexist with repeated complaints about understaffing and inconsistent attention. Understaffing is described as causing sub-par care, missed promises, and situations where urgent needs were not met. This leads to a bifurcated picture: when staff are available and engaged, residents receive dignified, respectful care; when staffing levels drop or procedures fail, families report neglectful outcomes.
Facilities, activities, and dining: The physical facility receives consistent praise — reviewers call it beautiful, clean, quiet, and secure. Rooms are described as clean and sometimes flexible in layout, and common areas like a TV room are mentioned. Activity programming is a positive theme: bingo (twice weekly), dancing, outings and rides, and other social offerings are noted and appreciated. Dining receives favorable comments as well, with reviewers saying the food is very good and menus vary daily. Overall, the environment is described as inviting for rehabilitation and pleasant for many residents.
Safety, medical equipment, and serious incident reports: Several reviews raise significant safety and medical-care concerns. Reported issues include a shortage of portable oxygen tanks, low oxygen saturation measurements cited by reviewers (one example: 83%), and poor availability of oxygen equipment at critical times. There are also reports of dehydration, ambulance transfers to hospital, and at least one family attributing a resident's death to a UTI. These are serious allegations and appear alongside statements that the facility “watches Alzheimer's patients closely,” suggesting variability in supervision and medical responsiveness. The recurrence and gravity of these medical-safety complaints indicate systemic vulnerabilities, particularly for residents with higher medical needs or respiratory requirements.
Management and communication: Several reviewers describe management as dismissive or unresponsive, including a specific allegation that management refused to accept a care label. Families report poor communication about resident status and care plans, and some mention documented issues that went unresolved. This weakens trust and exacerbates frustration when medical or safety problems arise. Additionally, practical concerns such as incompatibility with Kaiser insurance and unclear admissions availability were raised, which could complicate placement and continuity of care for prospective residents.
Patterns and overall assessment: The reviews present a polarized pattern. On one end are multiple testimonials praising individual caregivers, cleanliness, activities, food, and a generally pleasant environment — experiences that lead some families to recommend the facility. On the other end are strong, specific complaints about understaffing, management dismissiveness, safety lapses, and serious adverse events. The net impression is that Arbor View Skilled Nursing Division can deliver high-quality, compassionate care in many cases, particularly for residents with primarily social, rehabilitative, or lower-intensity needs. However, there is a nontrivial and recurring set of reports indicating inconsistent staffing, breakdowns in communication, shortages of critical equipment (oxygen tanks), and serious medical incidents that raise concerns for residents with significant medical or respiratory support requirements.
For readers evaluating these reviews: weigh the positive comments about staff compassion, facility cleanliness, and activities against the reported systemic issues around staffing, equipment availability, and management responsiveness. Prospective residents and families should ask direct, specific questions about staffing ratios, oxygen equipment protocols, emergency procedures, recent incident history, and insurance compatibility (e.g., Kaiser) before making placement decisions. The facility may be a good fit for some residents, but the documented variability in care and serious safety-related complaints warrant careful inquiry for anyone with higher medical needs.
