Ralston Creek Neighborhood Assisted Living and Memory Care

    11825 W 64th Ave, Arvada, CO, 80004
    4.2 · 24 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Friendly community, inconsistent care, pricey

    I placed my parent here and like the large, clean rooms, welcoming staff, active programming (movies, classes, bowling, church) and nice amenities. Food and housekeeping are inconsistent - meals range from excellent to overly salty/small portions, laundry/carpets need work - and caregivers can be inattentive or poorly trained (we experienced shower neglect and safety incidents); weekends and coordination also feel limited. It's a well-maintained, friendly community but pricey, not Medicaid-friendly, and I'd recommend it only if the level of care matches your needs.

    Pricing

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    Amenities

    4.21 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      3.8
    • Amenities

      3.7
    • Value

      2.0

    Pros

    • Engaging activities director who plans varied programs
    • Wide variety of activities (movies, classes, weekly bowling, church, scenic drives)
    • Themed and varied meals with special events (barbecues, memorial meals)
    • Helpful, compassionate and responsive staff and CNAs
    • Clean, well-maintained and odor-free facility
    • Large private rooms with pleasant layouts and memory-friendly features
    • Access to courtyard, scenic drives, beauty salon, and on-site movie theater
    • Reliable emergency/alert button response reported by some families
    • Welcoming tours and proactive/attentive management in many reviews
    • Positive adjustment experiences and family-like care for many residents
    • Good weekday activity programming and reminders about events
    • Facility feels new, bright, and thoughtfully laid out (wide hallways, open design)

    Cons

    • Inconsistent housekeeping and laundry lapses (unclean carpets, missed laundry)
    • Reports of poorly trained or incompetent caregivers in some cases
    • Food quality inconsistent — some report salty/heavy sauces or bland meals and small portions
    • Limited resources and activities on weekends
    • Onboarding and family orientation often lacking or unclear
    • Communication gaps between staff and administration; need for repeated reminders
    • Safety concerns reported by some families (falls, shower neglect, fire department involvement)
    • Questions about individual care plans, bathing, and laundry not consistently answered
    • Costs high for some; Medicaid not accepted / spend-down community concerns
    • Accessibility concerns for some residents due to long hallways and stairs
    • Activity programming may not suit all memory care residents
    • Occasional unprofessional or disorganized tours and construction-related disruptions

    Summary review

    Overall impression: Reviews for Ralston Creek Neighborhood Assisted Living and Memory Care are predominantly positive but mixed, with consistent praise for staff compassion, an active activities program, and the facility’s clean, new atmosphere. Many families report smooth transitions, strong social engagement for residents, and a generally welcoming community. However, there are repeated caveats around inconsistencies in caregiving quality, housekeeping, weekend programming, and communication that create variation in individual experiences.

    Care quality and staff: A frequent strength cited across reviews is the staff’s kindness, compassion, and attentiveness. Several families describe CNAs and direct caregivers as responsive and family-like, crediting staff for quick assistance through alert systems and for helping residents adjust well. At the same time, a notable minority of reviews report poorly trained or incompetent caregivers, lapses in bathing and shower care, and even safety incidents (falls and instances requiring fire department involvement). This split suggests staffing quality is generally good but not uniform across shifts or wings; some families experienced excellent support while others faced serious care concerns.

    Facilities and layout: The physical facility receives consistently strong marks. Reviewers mention a new, fresh, bright community with large private rooms, wide hallways, a pleasant courtyard, and thoughtful memory-care design features. Amenities often highlighted include a beauty salon, on-site movie theater, scenic drives, and a well-laid-out memory wing. A few families described the facility’s hotel-like feel positively. However, the layout can present accessibility issues for some residents — long hallways and stairs were noted as concerns by a few families, and these factors influenced some decisions not to choose the community.

    Dining and nutrition: Dining impressions are mixed but detailed. Multiple reviews praise the dining program for variety, themed meals (for example holiday barbecues), and an engaged food director who changes menus and offers special events. Some reviewers said the food is excellent and that dining staff are helpful. Conversely, other families described meals as too salty, heavy in sauce, bland, or served in small portions. There is also a perception that assisted living dining may be better than memory care dining in some cases. Overall, the dining program is active and creative, but execution and taste preferences vary by report.

    Activities and social engagement: Activity programming is one of the community’s strongest and most consistently positive themes. Reviewers describe a busy activities calendar with daily reminders, twice-weekly movies, weekly bowling, daily classes, weekend church services, and scenic drives. The activities director is repeatedly singled out as enthusiastic and effective at keeping residents engaged and social. That said, weekend programming is less robust according to multiple reviews, and several families noted that some activities are not well-suited to residents in memory care — making the community a conditional recommendation depending on the stage of cognitive decline.

    Operations, communication, and onboarding: Opinions on management and communication are mixed. Several reviewers praise timely communication, proactive updates, welcoming admissions staff, and contrast this with poor communication at other facilities. Others point to weak onboarding practices, lack of formal family orientation, unclear care plans, and unanswered questions about personal care needs (bathing, laundry). Some families reported needing to call multiple times to coordinate simple tasks. These patterns suggest the administrative team can be effective but that process consistency (particularly around admissions and family communication) needs improvement.

    Housekeeping, laundry, and maintenance: Many families found the facility clean and well-maintained overall, but there are recurring, specific complaints about housekeeping consistency: carpets not cleaned, missed laundry for a week, and other lapses in routine service. These issues appear sporadic but notable because they directly affect resident comfort and family trust.

    Safety, pricing, and access: A few reviews raised significant concerns about resident safety (falls and neglect) and about pricing — some families called the community overpriced or lamented that it does not accept Medicaid, with one reference to a “spend-down” community model. COVID safety practices were viewed positively in some accounts. Location and pricing were favorable in other reviews, indicating perceptions of value vary across families and financial situations.

    Patterns and final assessment: The dominant themes are strong social and activity offerings, generally compassionate staff, and a clean, amenity-rich facility that many families highly recommend. Offsetting those positive themes are inconsistent execution in caregiving and housekeeping, weekend programming gaps, communication and onboarding weaknesses, occasional food quality issues, and some safety or accessibility concerns. Prospective families should plan an in-person visit during both weekdays and weekends, ask specific questions about memory-care programming and caregiver training, verify laundry/housekeeping schedules, and review incident and staffing policies. For many residents (especially those who value engagement and amenities), Ralston Creek appears to be a very good option; for families needing consistent, high-acuity memory-care supports or strict accessibility, it may be a conditional fit depending on current staffing and unit-specific practices.

    Location

    Map showing location of Ralston Creek Neighborhood Assisted Living and Memory Care

    About Ralston Creek Neighborhood Assisted Living and Memory Care

    Ralston Creek Neighborhood Assisted Living and Memory Care sits in a quiet but convenient spot in the Ralston Creek area, close to local highlights like Olde Town Arvada and Apex Recreation Center, and you can tell from the start that the place tries to create a real sense of community that feels more like a big welcoming home than a regular facility. The staff, called caregivers and senior living advisors, are around 24/7 to help with daily tasks like bathing, dressing, medication, and health monitoring, and they always seem to try to be friendly and treat folks like family, which is important because many of the people living here need support for memory loss, dementia, or Alzheimer's, and that's not an easy thing for anybody. There are both assisted living and memory care programs, plus independent living and skilled nursing, so people with different needs can all find options that fit them, and the place does a good job of tailoring care plans for each person and updating those plans every month to keep up with changing needs.

    The apartments are cozy and private, with safety features built in for peace of mind and to help prevent wandering if someone's memory is bad, and everything is kept clean and updated, including recently renovated living spaces and common rooms. You find daily housekeeping, clean and secure building access, and emergency protocols to keep folks safe day and night. The dining rooms offer family-style meals, which have won awards for their quality and nutrition, and the food is planned by chefs who seem to take time to honor traditions and dietary needs, even allowing flexible wake-up routines so people don't feel rushed in the mornings. There are amenities like Wi-Fi, indoor and outdoor spaces, pet-friendly options, and activities every day, from recreational clubs and group outings to story sharing, celebrating family traditions, and devotional services, and these events help people stay engaged, make friends, and keep their minds active.

    Memory care is a real focus here, with a secure environment and staff specially trained to help those with cognitive decline, and much of the daily routine aims to reduce confusion and promote comfort, connection, and independence as best as possible. Folks can enjoy outdoor walking paths, well-kept gardens, and access to social and educational activities, and the overall feel is warm and inviting, probably due to a combination of helpful staff and a lot of attention to details like safety, transparency in reviews, and being open with families about care decisions. The average price tends to sit around $3,750, but specific room prices aren't listed, so families usually tour the community, meet the care team, and talk about options in person or online first.

    This place's reputation comes partly from awards in both activities and meals, and the community as a whole is known for being clean, safe, and dedicated to helping people balance health, comfort, and as much independence as possible in every stage of aging. The care teams provide respite stays for families who need a temporary break, and there's a big effort to keep family and friends involved in all sorts of ways, which helps folks living here feel connected, even as their needs may change.

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