Springwood

    6550 Yank Way, Arvada, CO, 80004
    4.1 · 87 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Friendly staff but inconsistent care

    I like the friendly, attentive staff, clean common areas, lovely grounds and the many activities - the memory-care wing and some caregivers were excellent. Dining and food were hit-or-miss: tasty at times but often small portions, long waits, fixed meal times and restrictive guest rules with slow service. I saw troubling inconsistencies too - unengaged staff at times, training gaps, maintenance and cleanliness lapses, lost/broken items, billing surprises and privacy concerns - so it's not right for someone needing close medical monitoring. Overall my experience was mixed: parts felt like a great move, but I was disappointed in several operational and care issues and would advise checking policies and care levels carefully before committing.

    Pricing

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    Amenities

    4.09 · 87 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.4
    • Amenities

      4.0
    • Value

      2.9

    Pros

    • Clean, well‑maintained facilities and common areas
    • Attractive, park‑like grounds with lake, pond and walking paths
    • Variety of housing options (apartments, duplex cottages, fountain apartments)
    • Continuum of care on campus (independent living, assisted living, memory care)
    • Many residents praise friendly, compassionate and long‑tenured staff
    • Numerous activities and social programs (bingo, bridge, cards, crafts, talks, outings)
    • Regular group transportation for shopping and errands
    • On‑site dining/restaurant offering multiple meals daily
    • Home‑like atmosphere and sense of community reported by many
    • Good maintenance responsiveness and proactive repairs
    • Shared amenities: library, chapel, great‑room with fireplace, patios and activity rooms
    • Housekeeping, linens and cafeteria services available
    • Exercise and wellness classes (e.g., Nuala’s exercise class) and therapy services
    • Convenient location near grocery stores and neighborhood services
    • Refurbished and roomy apartment options available
    • Pet accommodations noted in some reports
    • Supportive move‑in and transition assistance cited in several cases
    • Professional clinical staff available in many instances (RNs, physical therapist)
    • Perceived safety and security by multiple reviewers
    • Active social calendar with outside field trips and special events
    • On‑site maintenance staff seen as capable and responsive
    • Some reviewers describe reasonable or fair pricing/value
    • Family communication and proactive outreach praised in many accounts
    • Pleasant dining rooms and cafeteria staff often described as friendly

    Cons

    • Inconsistent quality of care between units and shifts
    • Serious hygiene/cleanliness lapses reported in some memory care incidents
    • Staff training gaps and reports of unengaged or inattentive employees
    • Billing irregularities, unexplained charges, retained fees and refund disputes
    • Lost or missing personal items and reports of broken personal property
    • Dining problems: bland food, limited menu variety, small portions, high salt/fat
    • Long dining waits, restrictive guest meal policy, and forced seating practices
    • Limited and sometimes inconsistent transportation for medical appointments
    • Older, dated facility and many unrenovated/small apartments
    • Confusing campus layout with long halls and navigation difficulties
    • Limited 1:1 staff time; some residents experience isolation
    • No‑lift policy or inadequate assistance for residents needing transfers
    • Allegations of unfair admissions, eviction actions and refusal to readmit
    • Administration slow to respond; inconsistent investigation of complaints
    • Medication stockouts, slow medical response, and safety monitoring concerns
    • Incidents of unauthorized entry/privacy invasion and unprofessional conduct
    • Alleged manipulation of online reviews and reputation issues
    • Management/leadership turnover and instability in some reports
    • Insufficient orientation materials or move‑in guidance for new residents
    • Limited or missing technical amenities (e.g., Wi‑Fi reported absent by some)

    Summary review

    Overall impression: Reviews for Springwood are decidedly mixed but lean positive on community, staff warmth, activities and grounds. Many reviewers emphasize a pleasant, park‑like campus with well‑kept landscaping, a lake and walking paths, comfortable shared spaces (library, chapel, great‑room, patios) and a robust activities calendar. The facility offers a continuum of care across independent living, assisted living and memory care with a variety of housing types (apartments, duplex cottages, fountain apartments), which many families find convenient. Numerous accounts praise friendly, long‑tenured staff, housekeeping and maintenance responsiveness, and the sense of community and safety felt by residents. For many prospective residents the combination of social programming, on‑site amenities and proximity to grocery stores and local services makes Springwood an attractive option.

    Care quality and staff: A dominant theme is that staff can be excellent — compassionate, engaged, and familiar with residents by name — and several reviews single out specific caregivers, nurses and directors for proactive communication and personalized attention. Physical therapy, registered nurses and helpful aides are noted positively in multiple accounts. However, experiences vary significantly. There are repeated and serious complaints about inconsistent care quality, including unengaged staff, training gaps, and specific safety incidents. Some memory‑care reports are alarming (for example, soiled bedding, an unclean bathroom for days, a fall that was not reported to the family) and point to lapses in hygiene, supervision and incident reporting. These contradictions — many praising staff while others describe neglectful episodes — suggest variability across shifts, wings or over time rather than a uniform level of performance.

    Facilities and navigation: Reviewers consistently praise the grounds and common areas as attractive and well maintained. Shared amenities and renovated units receive positive comments, and some apartments are described as roomy with good natural light and balconies. At the same time, the physical plant is repeatedly characterized as older and sometimes dated; many rooms are described as small or not recently renovated. Several reviewers mention confusing or long corridors, an expansive campus that can be hard to navigate, and limited storage in some units. Maintenance responsiveness is generally viewed positively, but the building age and layout are recurring critiques.

    Dining and food service: Dining is a frequent and mixed topic. Many residents and families enjoy the food, the cafeteria staff, and the variety when a long‑standing chef is present; some praise special menu items and the availability of multiple meals per day and occasional free meals. Conversely, other reviewers describe bland or unhealthy food (high salt/fat), small portions, limited menu choices, slow service, long waits, restrictive guest meal policies, and inconsistent breakfast offerings. There are also complaints about enforced dining seating policies that make some residents uncomfortable. The takeaway is that dining quality appears uneven — good in many experiences but problematic in a significant minority.

    Activities and social life: One of Springwood’s stronger attributes is its activity program. Reviewers cite many organized options: bingo, bridge, card games, crafts, lectures, exercise classes (notably successful classes), happy hour, movie nights, and frequent group outings (Walmart, mall trips, scenic drives). These offerings support social engagement and mobility for active residents and are often credited with improving mobility and mood. Nevertheless, some reviewers report that a quieter environment or residents with declining health result in less social interaction for certain individuals; limited 1:1 engagement and resident isolation are noted in a few accounts.

    Management, administration and billing: Administrative experiences are variable and a key pain point for detractors. Positive notes include smooth billing and helpful admissions staff in some reports, along with proactive outreach from managers. Negative reports are serious: unexplained billing charges, retained fees after move‑out, refusal to refund community fees, inconsistent billing for services not provided, and allegations of unfair or poorly explained admissions/eviction decisions. Several families described slow responses to complaints, failure to adequately investigate missing items, and instability in management or staffing (including firings and turnover). These administrative inconsistencies contribute heavily to negative impressions and distrust among some families.

    Safety, trust and reputation issues: Multiple reviews raise issues that affect trust: missing jewelry or personal items, broken glasses allegedly not fixed, medication stockouts, and instances of unauthorized entry or privacy invasion. There are also allegations about review manipulation and concerns about staff professionalism in select incidents. Conversely, many families credit staff with exceptional care and cite examples of leaders visiting hospitals and going above and beyond. The contrast between these extremes indicates a variable culture or uneven enforcement of policies across different units or times.

    Patterns and final assessment: The overall pattern is one of a community with many strengths — pleasant grounds, strong social programming, helpful maintenance, a real continuum of services and many caring staff — coupled with uneven execution in clinical care, dining consistency and administration. Prospective residents or families are likely to have a good experience if they encounter well‑staffed shifts, renovated apartments and an engaged activity program. However, the documented safety and hygiene lapses in memory/assisted living, billing disputes and reports of poor responsiveness are significant warning signs that merit careful inquiry.

    Practical considerations for families: When evaluating Springwood in person, focus on: (1) touring the specific unit/wing you or your loved one would occupy (look for recent renovations and storage), (2) meeting staff who will be on duty during the likely shift patterns, (3) asking for clear, written policies on billing, refunds, incident reporting and lifts/transfers, (4) reviewing sample menus and observing mealtime flow, (5) checking references from current families in the same care level, and (6) clarifying transportation availability for medical appointments. Given the variability in reviews, these steps will help determine whether Springwood’s many positive attributes will translate into a consistent, safe experience for a particular resident.

    Location

    Map showing location of Springwood

    About Springwood

    Springwood sits on 15 acres in Arvada, Colorado, with walking paths, mountain views, and gardens that stay well cared for, and you'll find 120 one- and two-bedroom apartments here, along with ranch-style cottage homes and 55+ apartments called The Fountains, and there's no big entrance fee to get settled. This community's been privately owned for more than 30 years and has won awards for care and support, and that's something folks notice in the helpful, joyful, and kind staff, who are trained and ready, whether residents need a hand with bathing, dressing, or just some company. Springwood covers many needs with independent living for active adults, assisted living for those needing help with daily tasks, and specialized memory care in a secure area called Nightingale Lane, which has its own backyard for safe wandering. The community also has residential care homes where seniors can live with a caregiver, and offers non-medical home care through trained aides. There's retirement living here for adults 55 and older, and small pets can come along, too. Units offer choices like in-unit laundry, attached garages, covered front porches, and options for duplexes or apartments, and some parts of Springwood are smoker-friendly, which is unusual in senior housing. The amenities include a dining room that serves three meals a day, a fitness center, pool, spa, fireside lounges, beauty salon, barbershop, billiard and media rooms, plus guest and covered parking, all on a wheelchair and handicap accessible property. Activities fill the calendar with exercise classes, gardening, computer classes, worship, outings, parties, and both indoor and outdoor spaces for gathering or quiet time. Meals are planned and cooked by chefs with attention to taste and nutrition, and staff handle chores like housekeeping, laundry, and even help with bills or personal hygiene if residents ask. Residents can use scheduled transportation, park their own cars, or pay for extra rides as needed, and the grounds offer places for walking, sitting, or gardening. There's a secured memory care unit designed to limit confusion and prevent wandering for folks with Alzheimer's or other memory loss, where care plans are personal and activities help keep minds engaged. For independent and assisted living, services cover everything from medication reminders and mobility support to easy maintenance living, keeping the focus on staying active and connected. There's controlled and secured entrances, emergency call systems, bilingual staff, regular social events, devotional opportunities, and a smoker-friendly environment that some will appreciate, while others may not. Springwood aims to give choices, companionship, and different levels of care, so residents can change their plan as their needs shift over the years, all in a setting with fresh air and mountain views.

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