Overall sentiment is mixed with a clear split between reviewers who experienced exceptionally attentive, compassionate leadership and staff and those who encountered poor communication, inconsistent policies, or discriminatory intake practices. Many reviewers praise the Executive Director (several name Morgan) and highlight a strong, caring nursing team, knowledgeable business office manager, and a passionate wellness coordinator. These positive reviews emphasize private, spacious apartments, multiple dining halls, timely maintenance, robust transportation, a secure gated courtyard with a communal pond and wildlife (koi/goldfish/ducks/bullfrogs), recreational amenities like a pool table, and a family-like atmosphere. Those residents report improved quality of life, affordable long-term residency options, veteran prioritization, and overall peace of mind, often saying the move was an upgrade from previous living situations.
However, an important and recurring counterpoint is inconsistent service quality and serious customer-service concerns. Multiple summaries mention rude or disrespectful staff interactions, unprofessional behavior by particular managers, and poor phone/email communication (including an allegation that a staff member hung up on a caller). There are notable and specific intake complaints: at least one reviewer accuses an intake manager named CeCe of discriminatory or racist behavior, alleging refusal of service because of a handicap and denial of 24-hour care; that reviewer said they filed a complaint with the state and ultimately moved out. Several summaries also cite policy inconsistency, unfair evaluations that prevented move-ins, and dangling promises — all issues that can cause distress for vulnerable prospective residents and their families.
Care quality itself is described inconsistently. Positive accounts describe caring, attentive nurses and staff who provide 24/7 oversight, explain medications, and create a safe, watchful environment. Negative reports, by contrast, speak of staff turnover, ignored calls, medical issues not being explained to families, and residents being treated patronizingly. These conflicting accounts suggest variability by shift, by staff member, or over time; prospective residents should expect that individual experiences may differ substantially depending on who they interact with and when.
Facility and grounds receive generally favorable mentions for layout and amenities: private suites (the site is noted to be a converted motel with suite-style rooms), multiple dining halls, a large cafeteria, gated courtyard, and a notable pond (referred to as the Coy Fish pond) that many residents enjoy. Yet some reviewers flagged maintenance and environmental problems — specifically reports of trash in the pond and dead fish — indicating that while maintenance is timely for some, there are visible areas of neglect reported by others.
In short, Frontier Valley appears to offer substantial amenities, private apartments, and strong leadership and caregiving in many cases, producing a safe, pleasant environment for many residents. Simultaneously, there are clear, repeated complaints around intake practices, communication, certain staff behaviors, and inconsistent care quality. These are significant because they involve alleged discriminatory treatment and denial of needed services. Recommendations for prospective residents and families: tour the specific building and apartment, meet the Executive Director and nursing leadership, ask for written policies about 24-hour care and intake/assessment criteria, verify the status of any complaints or investigations with the state if relevant, and request references from current residents or families to get a sense of recent consistency in care and communication.
