Overall sentiment across the reviews is mixed but leans positive with important caveats. A large number of reviewers emphasize compassionate, caring staff—CNAs, nurses, and therapists are repeatedly described as kind, attentive, and family-like. Multiple reviewers credit the therapy teams (physical and occupational therapists) with enabling measurable progress and individualized care plans. Several reviewers singled out members of the administrative and clinical leadership (names cited: Lacey, Dayna, Amanda, Penny, Miheret, nutritionist Jessica) for being helpful, communicative, and proactive. The facility is often described as clean and comfortable, with a pleasant dining area and varied menu options; COVID screening and precautions were also praised. There are numerous reports of positive rehab outcomes, strong follow-up from admissions and management, and compassionate hospice or end-of-life care that families appreciated.
However, a consistent and concerning minority of reviews describe serious quality and safety problems. Recurring themes include medication errors and inconsistent medication administration documentation, delayed or absent nurse response to call buttons or phone calls, and at least one report of a patient falling and remaining on the floor for an extended period (three hours). Several reviewers cited understaffing, an abandoned or hard-to-find nurse station, and nursing leadership being unavailable at critical times. These issues led some reviewers to question overall safety and recommend considering alternative facilities. There are also accounts of poor communication or lack of a clear care or recovery plan, lost equipment (for example a wheelchair), confrontational staff interactions, and storage-like or outdated rooms with odors in some parts of the building. A few reviewers used very strong language (calling for the facility to be shuttered), while others categorized the same facility as outstanding—indicating a significant variation in resident experience.
Patterns suggest that the Springs at St Andrew's Village can provide excellent clinical and emotional care—especially in rehab and hospice settings—when adequately staffed and when specific leaders are engaged. Strengths commonly cited are the therapy programs, individualized treatment, compassionate bedside care, cleanliness, and responsiveness of certain administrative staff. These strengths translate into clear recoveries, comfort during end-of-life care, and family members feeling informed and supported.
Conversely, the negative reports cluster around care continuity, safety, and staffing. Medication management problems and delayed responses to call buttons are not isolated remarks and represent the most serious risks noted. Several reviewers also raised concerns about inconsistent staffing levels and turnover, which can explain the variability in experience between shifts or units. The combined effect of these issues is that some families felt reassured and would recommend the facility, while others experienced neglect and would advise against using it.
Facility and amenities feedback is similarly mixed but generally positive: many reviewers praised cleanliness, private rooms, and the dining experience, though a few found the food unsatisfactory and noted dated carpeting or odor in some areas. Operational positives include average and transparent pricing for the area, a convenient location, and a separate nursing building that some found useful.
In summary, the Springs at St Andrew's Village demonstrates clear strengths—compassionate and skilled caregivers, strong therapy/recovery programs, attentive administrative staff, and a clean, comfortable environment. At the same time, there are repeated and serious concerns around medication safety, timely nurse responsiveness, staffing consistency, and occasional lapses in communication and facility upkeep. Prospective residents and families should weigh the frequency of positive personal care reports against the potential for inconsistent safety- and communication-related issues; when visiting or making placement decisions, consider asking specifically about current nurse staffing levels and turnover, medication administration protocols and audits, fall prevention and response procedures, nurse-call responsiveness, and any recent corrective actions management has taken to address the negative incidents described by reviewers.
