Overall sentiment about Hildebrand Care Center is strongly mixed: several reviewers describe positive experiences with compassionate staff, clean rooms, active programming, and a social environment, while other reviewers report concerning neglect, safety failures, very poor hygiene, and troubling management behavior. The pattern is not uniformly positive or negative; instead it shows significant variability in resident experiences that appears to depend on individual staff members, specific units or shifts, and possibly the acuity of resident needs.
Care quality: Many reviews praise staff who are kind, attentive, and helpful — several family members specifically thanked staff and described informative, empathetic communication. Conversely, a substantial number of reviews describe serious failures in care: residents left wet and dirty, poor bathroom cleanliness, trash not emptied, and staff spending time on phones rather than caring for residents. There are alarming accounts of unsafe transfers and major safety incidents. Multiple reviewers reported residents becoming lost in hallways, falls, and injuries discovered only after moves to the facility (broken hip, cracked ribs, fractured vertebrae). At least one reviewer described painful transfers and an eventual relocation of their family member to another facility. These reports suggest inconsistent training or supervision in handling higher-dependency residents and possible lapses in supervision or monitoring.
Staff and management: Reviews show a split perception of staff — many individual caregivers (CNAs, nurses) are described as polite, helpful, and friendly, and some reviewers specifically say the staff were great to work with. However, other reviews raise serious concerns about staff behavior and managerial response: social workers were described as accusatory, some staff appeared afraid of certain family members and avoided attending, and families reported being treated disrespectfully. Several reviewers noted staff burnout or high turnover, and some described management as 'clueless' or unresponsive. There are also disturbing allegations of aggressive or forced removal of a resident by staff/social workers described as "kidnapping-like," which speaks to serious communication and procedural problems between management and families.
Facility, cleanliness, and safety environment: On the physical side, many found the facility well-maintained, clean, and pleasantly scented, with comfortable rooms (though not brand-new or very large) and an active atmosphere. Others reported specific environmental problems: trash cans in hallways catching rain, bathrooms and rooms filthy in some cases, and personal items going missing. These conflicting reports point to inconsistent housekeeping standards or variability across units or shifts.
Dining and activities: Dining experiences are also mixed. Some residents and families enjoyed meals and praised the food; others reported very poor food quality and hygiene issues — including a report of phlegm on a plate — which is a severe sanitation concern. Activities and outings are a clear strength noted by multiple reviewers: residents appreciated social activities, outings, and even an on-site ice cream parlor reopening, contributing to a positive social atmosphere for many.
Patterns and takeaways: The dominant theme is inconsistency. Positive reports emphasize respectful, attentive staff, clean and comfortable rooms, and an active social program; negative reports emphasize lapses in basic care, serious safety incidents, poor dining hygiene, and problematic management interactions. Because of the severity of some reported safety and hygiene issues, prospective residents and families should probe specific concerns during tours — ask about staffing ratios, training for transfers and fall prevention, housekeeping schedules, food-service procedures, incident reporting and family communication policies, staff turnover rates, and how the facility handles complaints and investigations.
In summary, Hildebrand Care Center provides good experiences for many residents—friendly staff, social programming, and generally well-kept spaces—but there are multiple serious, specific complaints about neglect, safety incidents, and hygiene that cannot be ignored. These contrasting accounts suggest that experiences may vary significantly by unit, shift, or resident needs. Families should conduct careful, targeted interviews, seek references, and verify safety and hygiene practices before making placement decisions.
