Overall sentiment about Solange at Apple Tree Assisted Living (House 1) is mixed, with strong praise for direct caregiving and major concerns about management, communication, and consistency. Multiple reviewers emphasize that hands-on staff are caring, patient, and provide personalized attention; several describe staff as feeling like family and note specific caregivers (for example, Mayra) who delivered excellent care. The facility's physical aspects are commonly lauded: clean buildings, home-like kitchens, a three-building campus with pleasant gardens, bedrooms with half baths, and a spacious dining area. Many reviewers also mention healthy, home-cooked meals served three times daily and correct medication administration, and some families appreciate upfront pricing and the encouragement of resident independence.
However, these positive experiences are contrasted by recurring operational and administrative complaints. Poor communication from management and office staff is one of the most frequent themes: reviewers report late or missing notifications (including a severe example of a three-week delay following a resident's death and a 48-hour deadline to collect belongings), lack of manager contact information, no transparency around staffing levels or shifts, and delayed updates about hospital visits or incidents. High staff turnover and understaffing are also repeatedly cited, contributing to variability in care quality and strained staff during some shifts.
Safety and property handling concerns appear in multiple reviews and are notable. Reported incidents include an observed empty motorized chair left on a sidewalk, worries about wandering elderly residents, at least one claim of a resident going missing, and complaints that personal belongings were carelessly boxed or left outside. Several reviewers explicitly describe disrespectful treatment in connection with end-of-life notifications and post-death property handling. These issues raise both safety and dignity concerns that families found alarming.
Contractual and financial disputes form another consistent area of complaint. A number of reviewers describe being charged move-in fees or encountering contract clauses they believed were not honored—such as disputes over rent for the last day of residency, or verbal commitments that were not reflected in the written contract. Some used strong language (fraud, crisis) to describe their experience, though this appears limited to a minority of reviews. The pattern suggests families should carefully review and clarify all contract terms in writing prior to move-in.
Activity programming and engagement are mixed topics: several reviewers praise encouragement of activities and a full, meaningful life, while an equal number say there are too few on-site activities and that residents would benefit from more programming. Language barriers are another dividing line — the owner is multilingual (Japanese/Mandarin/Cantonese), which some families appreciated, but other reviewers reported staff language issues that impeded communication. Missing items and misplaced documents were reported by multiple families, adding to concerns about administrative reliability.
In summary, the strongest positives relate to direct care: attentive, individualized hands-on caregivers, good meals, clean and home-like facilities, and a neighborly atmosphere. The most serious negatives are systemic: inconsistent communication, management and administrative lapses, staff turnover and understaffing, safety and property-handling incidents, and contract/fee disputes. Experiences appear highly variable depending on the staff and shifts involved; some families strongly recommend the facility based on excellent caregiving, while others do not recommend it due to the administrative and safety-related problems. Prospective residents and families should (1) request in-person tours, (2) ask for specific manager contact information and written policies on notifications and belongings, (3) obtain a clear, written contract that reflects any verbal promises, (4) inquire about staffing levels and turnover, and (5) verify how the facility handles wandering risk and missing-person protocols before committing.
