Overall impression: Reviews for Mountain View Post Acute are highly mixed, showing a substantial split between families and residents who experienced good rehabilitation and supportive staff and others who report serious lapses in care, communication, and safety. Positive comments emphasize roomy private accommodations, a number of caring employees, successful rehab coordination, and administrative help with Medicaid. Negative comments focus on clinical failures (medication errors, missed care, falls), poor responsiveness from staff, management and communication problems, and allegations of significant harm in isolated but severe cases.
Care quality and safety: A prominent theme is inconsistent clinical care. Several reviewers praise the rehab program and describe successful recoveries, while many others document missed or delayed medications, delayed pain control, failure to regularly check on residents, and multiple falls that were either not reported appropriately or not followed by proper medical attention. There are serious, specific allegations in the reviews — including an alleged hemorrhagic stroke after admission and at least one pneumonia-related death claimed to be associated with lack of vaccination — that suggest lapses in clinical oversight in some cases. Consent and documentation problems were also cited (e.g., consent issues for antidepressants, denial of leave permission by a doctor, failure to document high fall risk), and some reviewers described being stonewalled or blocked from accessing medical records.
Staffing, responsiveness, and culture: Staffing appears uneven. Many reviewers named individual staff members and managers positively (Hannah was singled out for coordinating transitions), describing them as honest, accommodating, and caring. Others repeatedly report understaffing, high turnover, rude or indifferent employees, long waits for assistance, and staff absenteeism (no greeting at front desk, staff not present in dining areas). This variability suggests pockets of dedicated staff but systemic staffing levels or scheduling problems that affect day-to-day responsiveness and resident safety.
Facilities and environment: Physical attributes draw consistent praise for space: private rooms, large rooms and hallways, and allowance for personal effects were frequently appreciated. Family-friendly policies (flexible visiting, recliner provided) are noted positives. However, several reviews describe an institutional or hospital-like feel to rooms, intermittent unpleasant odors (urine, cigarette), and inconsistent cleanliness. Practical issues such as horrendous parking, an unstaffed front desk, and lack of visible security or monitoring were also raised, contributing to concerns about organization and resident oversight.
Administration, communication, and finances: Administration gets mixed marks. Some reviewers praised administrative help (especially with Medicaid) and supportive leadership; others accused management of blocking access to records, stonewalling information, and attempting to withhold final funds or mishandling resident property/phone service. Communication failures extend to contact information problems (phone contact issues, a nonfunctional email listed publicly) and slow or inadequate responses to family inquiries. These patterns reduce trust and make it harder for families to resolve issues or obtain timely updates about a loved one.
Dining and activities: Few reviews address dining and activities in depth. Positive mentions include homemade monthly Chinese egg rolls and a resident-centered atmosphere in some cases. Conversely, the dining area experience was described as quiet and unattended by staff in some reports, pointing again to variability in staff engagement and activity oversight.
Patterns and takeaways: The reviews reveal a clear bifurcation: some families and residents report compassionate, effective care and successful rehab stays, while a significant number report neglect, safety lapses, poor communication, and administrative opacity with serious alleged consequences. The occurrence of both very positive and very negative experiences suggests inconsistent operational performance — possibly driven by staffing shortages, turnover, or uneven management practices — rather than uniformly good or bad care.
Recommendations for prospective families: If considering Mountain View Post Acute, strongly consider an in-person tour and ask targeted questions: current staffing ratios and turnover, medication administration procedures (including how missed doses are handled), fall prevention and incident reporting protocols, vaccination policies, how medical records are accessed and released to families, billing and final-account procedures, and who coordinates transitions of care (ask about the named coordinator). Observe the front desk and dining areas during different times of day for staff presence, check parking and reception logistics, and speak with multiple families if possible. Given the range of experiences, verifying current performance on the specific issues noted here (safety, communication, and responsiveness) is especially important.
