Overall sentiment in the provided reviews is mixed to polarized: reviewers consistently praise the quality of personal care and the warmth of staff, but raise serious and recurring concerns about facility condition, cleanliness, and pest control. The strongest and most consistent positive themes are related to caregiving and community: multiple comments describe staff as "extremely caring," note low staff turnover, and say residents "feel like family." Reviewers also call the provider "wonderful," and mention that the owner is "nice" and "helpful." These points suggest a stable caregiving culture that residents and families value, and that interpersonal interactions and day-to-day assistance are perceived as high quality. Activities and community elements are present (for example, bingo and a common kitchen/space), and prospective visitors encountered friendly staff or tour guides during visits.
However, these favorable impressions are substantially counterbalanced by repeated and serious facility-related complaints. The most alarming and repeatedly mentioned issue is a bed bug infestation: reviewers report bed bugs present, ineffective treatment attempts, and an ongoing pest problem. One comment specifically alleges that a staff member goes out all day and returns carrying bedbugs, indicating both unresolved infestation and potential vectors for reintroduction. These reports are coupled with general cleanliness concerns. Because pest infestations—especially bed bugs—pose health, comfort, and reputational risks, their presence undermines the otherwise strong endorsements of staff and care.
Physical facility shortcomings are another major pattern. Multiple reviewers mention very small or "tiny" rooms, some with "no place to sit down," and at least one reference to bathrooms being located outside resident rooms or shared bathrooms across all rooms. The dining and kitchen space is described as "little" and the overall appearance as "dark and dreary-looking." There are also notes that parts of the facility "need updating/repair." Together these points suggest limited private living space, minimal in-room amenities, shared sanitary facilities, and an overall facility that may be dated and insufficiently maintained. One reviewer explicitly said they "would not let my mother live there," indicating that for some families the combination of space constraints, shared bathrooms, and cleanliness/pest problems is a dealbreaker.
Management and regulatory concerns emerge as well. While the owner is described as helpful and staff turnover is low, the continuing pest issues and the review tag "does_not_meet_requirements" signal potential compliance or standards gaps; reviewers do not provide specific regulatory citations, but the phrase indicates at least one assessment or impression that the facility could fail to meet expected requirements. The coexistence of highly rated caregiving with significant environmental and sanitation problems creates a notable contradiction: staff seem compassionate and committed, but either resources, policies, or execution around facility upkeep and pest prevention are inadequate.
For prospective residents and families, the reviews point to clear lines of inquiry before deciding: confirm current pest control status and remediation records; inspect a typical resident room for size, seating, and storage; ask about bathroom arrangements (private versus shared, in-room versus down the hall); evaluate cleanliness and maintenance during an unannounced visit or at busy times; inquire about licensing, inspections, and any past regulatory findings; and observe mealtime/dining areas and daily activity offerings. In summary, Colorado Springs Senior Homes, Inc. appears to offer strong, personable caregiving and a family-like culture, but has serious and recurring concerns around pest control, sanitation, room size and privacy, and facility condition that should be fully investigated and resolved prior to moving a loved one in.
