Overall sentiment from the collected reviews is mixed and at times sharply polarized. Multiple reviewers praise compassionate caregivers, an effective therapy/rehab department, and an attractive, modern facility; at the same time, other reviewers describe serious operational and safety concerns — leaving a pattern of both strong positives and significant negatives. That contrast shows up repeatedly: where some residents and families experienced attentive, lifesaving care and strong therapy outcomes, others report neglect, poor cleanliness, and administrative failures.
Care quality and frontline staff: The most consistent positive theme is the quality of care delivered by many individual caregivers. Several reviews call staff "angels," describe nurses and CNAs as loving, patient, and professional, and state that medication dispensing was accurate. The physical therapy and rehab teams receive particularly strong and repeated praise, with multiple mentions that the rehab department was excellent and even life-changing for some residents. However, an opposing and recurring concern is slow or inadequate assistance when residents need help — long call-light response times, staff described as slow to assist, and incidents where residents were left in wheelchairs for hours or were kept flat in bed. These staffing and responsiveness issues are linked by reviewers to understaffing and appear to be the primary driver of negative experiences.
Facility and environment: Several reviewers describe the building as attractive, well-maintained, handicapped accessible with wide hallways, and relatively new (e.g., a two-year-old building). Others, however, report serious cleanliness problems — rooms never cleaned and an overall dirty facility. These conflicting accounts suggest variability over time or between units/wing experiences. Rooms are generally described as sufficient or nice by some, but a subset of reviews call rooms too small. The dining area is frequently called nice or beautiful.
Dining and activities: Dining reviews are also mixed. Multiple reviewers applaud the chef and describe the food as great and tasty, while others find meals inedible or tasteless. Operational issues such as long dining waits are noted, and at least one review mentions long dining-room wait times tied to staffing. Several reviewers say there are not enough in-house activities, indicating an area for programming improvement.
Management and communication: Management receives divergent comments. Some reviewers praise management and an Administrative Director for being engaged and trying to improve operations. Conversely, significant criticisms include allegations that administration is uncaring, ignores family concerns, or misrepresents staffing levels (e.g., CNA numbers). There are also complaints about misleading marketing, such as photos or "chef-inspired" claims that reviewers felt did not match reality. These administrative issues contribute to distrust among some families and could exacerbate problems arising from understaffing.
Safety and serious concerns: The reviews contain several serious red flags around resident safety and neglect: residents reportedly left unattended in wheelchairs for long periods, residents begging for help, transfers that apparently saved lives, and reports of being kept in bed for extended periods. These incidents, combined with slow response times and alleged understaffing, create clear safety concerns that prospective residents and families should investigate further.
Patterns and takeaways: The dominant pattern is one of inconsistency — high-quality care and excellent rehab experiences for many residents, paired with operational failures, staffing shortfalls, and administrative problems for others. Positive aspects most commonly praised are the rehabilitation team, many compassionate caregivers, and the facility’s physical environment when maintained. Negative aspects most often cited are understaffing, slow response to call lights, cleanliness lapses, food quality variability, and problematic administration or communication.
Given these mixed reports, anyone considering The Healthcare Resort Of Colorado Springs should weigh the facility’s strong rehab reputation and reports of caring staff against the recurring accounts of staffing shortages, slow assistance, cleanliness issues, and administrative concerns. A careful onsite visit, conversations with current families and the therapy team, direct observation during meal and shift-change times, and verification of staffing ratios and incident history would help clarify whether the aspects most important to a prospective resident are reliably met.
