Overall sentiment in the reviews is mixed but leans positive regarding the interpersonal aspects of care while highlighting several serious, though less frequent, negative incidents. The most consistent praise across reviews concerns the staff: many reviewers describe caregivers as compassionate, attentive, flexible, and family-like; several explicitly state that staff were 'angels' or that the facility provided 'great care' for their loved ones. Reviewers also repeatedly note clear communication with families, a welcoming intake experience (including a director who met visitors and offered tours), compatible roommate placements, and successful care transitions such as a resident moving off hospice. These positive remarks form a strong theme that the human side of caregiving at the center is a notable strength.
Facility features and environment receive generally favorable mentions. The center has a secured dementia care unit and controlled exits, which reviewers cited as enhancing safety for memory-care residents. The interior is often described as homey, and there are several on-site amenities reported positively: a pet therapy dog, a fenced outdoor area with a gazebo and garden, and a pleasant dining environment for some residents. Acceptance of VA coverage and reports of adequate meals with appetite improvements for some residents are additional practical positives.
Despite many positive comments, there are recurring and significant concerns that must be taken seriously. A small but very vocal subset of reviews recounts severe negative experiences: allegations of staff misconduct, including claims that staff made false accusations to Adult Protective Services and improperly involved themselves in private matters. Those reviewers described feeling the environment was unsafe and reported that they would not return. Related to care quality, there are conflicting reports about residents' weight and nutrition—one reviewer reported a husband gained 50 pounds while in the facility and then lost weight after leaving, while others reported appetite improvement—indicating inconsistency in nutrition and weight management across residents.
Medical and rehabilitative services are another area of mixed feedback. Some reviewers praised the care and rehabilitation, but others said rehab was limited and that their loved one needed a more specialized facility. There were also mentions of potential over-sedation risks or lack of appropriate treatment in specific cases, and at least one reviewer questioned whether their relative had received proper medical attention. Administrative and operational weaknesses were reported too: paperwork delays and occasional lack of bed availability surfaced as frustrations for prospective residents and families.
In terms of patterns, the strongest and most consistent positive themes relate to staff compassion, engagement, and communication, along with physical features aimed at safety and comfort for memory-care residents (secured unit, fenced outdoor space, pet therapy). The negative themes, though less frequent, are serious—allegations of misconduct, safety/neglect concerns, inconsistent medical management, and administrative lapses. These contradictory threads suggest variability in resident experience that could stem from differences in staff shifts, individual staff members, unit-level practices, or the specific medical needs of residents.
Recommendation for families considering Laurel Manor Care Center: weigh the consistently positive reports about staff warmth, family-like culture, and secure memory-care features against the rare but severe reports of misconduct and inconsistent clinical/administrative practices. Visit in person, request to meet direct care staff and management, ask about incident reporting and APS complaint history, verify current bed availability, and confirm the facility’s ability to meet any specialized rehab or medical needs your loved one may have. Observing mealtime, staffing levels, and the secured dementia area during a tour can help determine whether the positive aspects cited in many reviews align with your loved one’s needs and whether the facility has addressed the serious concerns raised by other families.
