Overall sentiment about Mount St Francis Nursing Center is mixed to cautiously positive, with a clear split between praise for the facility’s environment and specific staff members and strong criticisms centered on staffing levels, communication, and inconsistency of care. Multiple reviewers emphasize the attractive campus — beautiful grounds and a pleasant veranda — and describe the building and rooms as clean and well-kept. Several family members report that the nursing staff provided exceptional, compassionate, and respectful care, particularly on the second floor; in those accounts CNAs went above and beyond with personal grooming, oral care, hair and nail care, and helped create a strong sense of community that improved quality of life in residents’ later years. End-of-life care is specifically highlighted as dignified and caring in multiple summaries, and some reviewers say the facility provided peace of mind compared with other local options.
Despite those positives, a recurring and serious theme is understaffing and uneven staffing quality. Numerous reviews report the facility being short-staffed, which affected basic care tasks such as feeding residents, adequate supervision, and timely responses to incidents. There are repeated comments that staffing shortages lead to limited interaction with staff, inconsistent help at mealtimes, and, in one account, failure to notify family after an accident. Related to this are frequent notes about variability between floors: the second-floor CNAs are praised while first-floor staff are criticized, indicating an inconsistency in training, culture, or management oversight across the building.
Communication and management practices are another area of concern. Several reviewers mention conflicting information from staff or administration, and some characterize staff as not communicating well with families. While a number of residents’ families found administrative staff helpful and responsive with care meetings and updates, others reported poor communication and described staff as “awful” or not notifying them of important events — showing a mixed picture that suggests experiences depend heavily on the exact staff on duty and the individual family’s interactions with management.
Activities, programming and meals receive mixed marks. Meals are described as “pretty good” by some, and mealtime assistance was adequate in certain reports, but others note not enough staff to feed residents or limited activities overall. Daytime activities, especially for residents with dementia, are described as boring or insufficient, though bingo and occasional programs (including religious services) are available. One reviewer noted that a Catholic mass was offered even though the resident was not Catholic, highlighting a potential mismatch between offered spiritual programs and resident preferences.
Cost and payer-related issues also appear in the reviews. Some families praise the facility for accepting Medicaid, while other comments mention Medicaid-related concerns and that private pay can be expensive. The building is described as older in places, which some families accept given the good grounds and cleanliness but others view as a downside when combined with staffing and activity limitations.
In summary, Mount St Francis Nursing Center has notable strengths: attractive grounds, clean and well-maintained rooms, devoted caregivers on many units, and strong, compassionate end-of-life care that many families appreciated. However, the facility appears to struggle with persistent understaffing, uneven staff performance between floors, inconsistent communication, and limited programming for residents with dementia. Prospective residents and families should weigh the facility’s warm community aspects and the positive experiences many have had against the risk of variable care depending on staffing and unit. When considering Mount St Francis, ask specific questions about staffing ratios at the unit level, how the facility handles notifications and incident communication, the schedule and suitability of activities for dementia, and the costs or Medicaid logistics to get a clearer sense of how the facility will meet an individual resident’s needs.
