Overall impression Mountain View Independent Living receives predominantly positive feedback, with a strong emphasis on the quality of staff, the social environment, and the breadth of amenities. The majority of reviewers praise the staff as friendly, caring, and highly responsive — from executive leadership and community relations to front-line caregivers and maintenance personnel. Many reviewers explicitly state they would recommend the community, cite quick problem resolution, and describe the move-in and tour processes as welcoming and informative. The property is repeatedly described as very clean and well maintained, with attractive grounds and convenient on-site services that contribute to a comfortable, home-like atmosphere.
Staff and care quality Staff performance is the most consistent positive theme. Reviewers highlight compassionate, helpful, and attentive employees, naming the executive director, community relations director, and HR positively in several comments. Move-in support, personalized attention during tours, and staff willingness to assist with day-to-day questions are commonly noted. Care quality is described as high for many residents, with some family members reporting that their loved ones are very happy and well cared for. However, there are starkly contrasting accounts: one serious safety complaint describes a resident being left on the floor for nine hours with subsequent blame-shifting and policy noncompliance, culminating in rehab — a rare but very serious concern that should be investigated and monitored by prospective residents and families.
Dining Dining reviews are mixed but generally positive. Numerous reviewers praise the meals as nutritious, delicious, and varied, with multiple chefs and a restaurant-like dining experience cited. Several reviews explicitly state that residents "love the food" and that meal services are a highlight. At the same time, a minority of reviewers report that the food did not meet expectations, described meals as the "worst," or requested more nutritional expertise and menu variety. A recurring specific request is for more alternative daily menu options and greater attention to residents who are not big eaters. These divergent views suggest overall strong food services with occasional inconsistency or variability in specific meals or dietary responsiveness.
Facilities, amenities, and maintenance The facility’s physical environment receives frequent praise: clean buildings, well-maintained grounds, pleasant views, and numerous on-site amenities (bank, beauty/barber shop, convenience store, exercise rooms, pool tables, big-screen TVs, library, TV room, hair salon). Townhouse-style cottages and walking paths are highlighted as contributing to a homelike feel. Maintenance is generally described as prompt and effective (fridge replacements and timely repairs are mentioned), although a few reviewers reported slower maintenance responses. Renovations are underway according to some comments, and a few reviewers felt parts of the facility were outdated. A specific, repeated desire is for in-unit washer/dryer in cottages; currently there is at least an adequate shared laundry facility and weekly cleaning support, but in-unit laundry would be an improvement to many.
Activities and social life Social engagement and activities are strong points. Many reviewers mention a full activity calendar, regular events, games, and daily interactions that foster friendships and community involvement. Positive peer interactions, neighbor games, and even lighthearted notes about wildlife and squirrel feeding indicate an active, social community. A few residents desired more or different activities, suggesting that while offerings are plentiful, there is opportunity to expand variety to suit a broader range of interests.
Management, operations, and safety concerns Management and leadership are generally praised for being responsive and resident-centered, with some staff singled out for going "above and beyond." Transportation services for appointments and errands are offered and appreciated, though at least one reviewer reported a canceled transport. Security and safety are mostly viewed positively (some reviewers explicitly called the community safe), but there are troubling exceptions: reports include an unstaffed front desk, a claim that the building was not secure, and pest problems in at least one apartment. The most severe operational concern is the single but serious report of neglect and failure to follow policy when a resident lay unattended for an extended period. These incidents are outliers in the dataset but are significant and should be considered carefully by prospective residents and families when evaluating risk and oversight.
Value, location, and final impressions Many reviewers say the community offers good value and meets cost needs; location is described as convenient by multiple people and the community accepts Medicaid according to at least one review. The overall sentiment leans strongly positive, driven by consistent praise for staff, cleanliness, and social life. However, there is variation in experiences — from glowing endorsements to serious complaints — so prospective residents should conduct thorough tours, ask about recent safety incidents and pest control measures, verify staffing patterns (including front desk coverage), inquire about in-cottage laundry options, and sample meals before committing. In short: Mountain View Independent Living is widely regarded as a friendly, activity-rich, and well-staffed community with many amenities and good value for many residents, but there are isolated but serious operational and quality issues that warrant direct questions and verification during the decision-making process.
