The reviews for Pikes Peak Post Acute present a sharply mixed picture, with strong, specific praise for rehabilitation, food, activities, and many front-line staff contrasted by serious and recurring reports of neglect, communication breakdowns, and inconsistent clinical care. A substantial portion of reviewers emphasize the facility's successes: hands-on PT/OT and a robust rehab program that helped multiple residents regain function and return home, attentive CNAs and many compassionate nurses, well-kept and roomy rooms, a pleasant lobby with mountain views and a fireplace, and an active life-enrichment program with outdoor BBQs, singing performances, car shows, and daily activities. Several reviews note rapid on-site assistance during visits and quick response times, and some families appreciate that the facility accepts Medicaid. There are multiple comments about visible, positive changes under new ownership and management and praise for directors and management who spent time with prospective families on tours.
Counterbalancing those positives are recurring and sometimes severe complaints about care quality and operational issues. Multiple reviewers reported neglectful care: hygiene lapses (residents left in diapers for long periods), bedsores, inadequate bathing, and instances of residents not being cleaned or fed when not in their rooms. Medication-management problems and broader clinical neglect are mentioned explicitly by several families. Staffing is described as inconsistent — while many reviewers call out wonderful CNAs and caring nurses, other reviewers describe the facility as understaffed with nurses who are not responsive. These divergent impressions suggest variability by unit, shift, or patient population rather than a uniformly consistent experience.
Communication and administrative concerns appear frequently. There are reports of messages not being passed along to residents or families (including a case of a two-week delay), unclear procedures about who receives messages, and at least one review calling out an unhelpful social worker who failed to unpack belongings and support the family. Some reviewers perceive the facility as money-focused and express pricing concerns, and a few explicitly say they would not recommend Pikes Peak for nursing or hospice care based on their personal experiences. Conversely, others praise the management and describe compassionate leadership, indicating a split perception of administration effectiveness.
Facility and amenity notes are largely positive: reviewers describe the building as large, mostly clean, with good-sized rooms, daily room cleaning, and pleasant common spaces. A few comments note some furniture or areas appearing dated initially, but these are often paired with statements about recent improvements under new management. The secured memory-care unit and dedicated programming for residents with cognitive impairment are seen as strengths by families who used those services; staff in memory care were described as attentive and proactive about safety.
Outcomes and recommendations are mixed and depend heavily on the service sought. For short-term rehabilitation, Pikes Peak receives consistent high marks — multiple families attribute rapid recovery and restored confidence to the rehab staff and therapists. For assisted living, many reviewers preferred the assisted-living options over skilled-nursing care after tours, praising tours and the time directors spent with them. For long-term nursing or hospice care, however, some families strongly advise caution because of documented instances of neglect, poor medication management, and communication failures. Several reviewers chose to move loved ones out after negative experiences.
In summary, Pikes Peak Post Acute shows pronounced strengths in rehabilitation services, food and activities, and many caring front-line staff, and it appears to be undergoing positive changes under new management. At the same time, there are serious and recurring concerns about inconsistent nursing care, hygiene and medication management failures, communication breakdowns, and administrative gaps that have led some families to lose confidence. Prospective residents and families should arrange an in-person tour, ask specifically about staffing ratios and handoff procedures, verify medication and hygiene protocols, request to speak with the director of nursing and a current family if possible, and clarify hospice/nursing capabilities before committing — especially if long-term skilled nursing or hospice care is anticipated.
