Pricing ranges from
    $7,566 – 9,835/month

    Hilltop Reserve Senior Living

    525 S Holly St, Denver, CO, 80246
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    5.0

    Compassionate staff, excellent amenities, recommended

    I moved into this community and have been very pleased - compassionate, friendly staff and strong leadership (Ann, Sherry and Erin impressed me), a beautiful new facility with great amenities (pool, fitness, excellent dining) and a lively activities program that made me feel at home. Move-in was smooth, staff are responsive, residents are welcoming, and I have real peace of mind and independence. Note: there have been staffing turnover issues and pricing is on the high side, but overall I recommend it for active seniors who want safety, engagement, and top amenities.

    Pricing

    $7,566+/moSemi-privateAssisted Living
    $9,079+/mo1 BedroomAssisted Living
    $9,835+/moStudioAssisted Living

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    Amenities

    4.45 · 107 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.5
    • Meals

      4.2
    • Amenities

      4.9
    • Value

      2.3

    Pros

    • Outstanding and varied dining program (frequently described as 5-star or excellent)
    • Wide range of daily activities and events (book club, mahjong, bridge, Scrabble, lectures, poetry)
    • Engaging specialty programs (cooking demos, flower arranging, entertaining performances)
    • Robust fitness and wellness offerings (personal training, tailored swim/exercise sessions, boxing class)
    • Resort-like amenities (pool, private courtyard, waterfall, beautiful landscaping)
    • Modern, well-designed and thoughtfully appointed facility and apartments
    • Apartments with full kitchens and spacious bathrooms (some with mountain views)
    • Multiple comfortable common spaces (library, well-appointed lobby, multiple dining areas)
    • Safe, hotel-like ambiance with underground garage and easy access
    • Friendly, welcoming and social resident population
    • Numerous resident outings and excursions around the city
    • Responsive maintenance and smooth move-in experiences reported by many
    • Concierge, ambassador support, and helpful front-desk staff
    • Collaborative partnerships with local care providers (Atlee Home Care, Ascent Senior Living)
    • On-site/local ownership and visible leadership praised by many reviewers
    • Staff described as compassionate, caring, and family-like by numerous reviewers
    • Personalized care plans and memory-care integration in a contemporary unit
    • Strong management involvement and some highly praised leaders (e.g., Ann Laforte, Sherry)
    • High overall satisfaction from many residents and family members; many strong recommendations
    • Atmosphere described as lively, engaging, and a true sense of home

    Cons

    • Recurring complaints about inadequate staff-to-resident ratios (especially at night)
    • High staff turnover reported by multiple reviewers
    • Mixed reports about clinical care quality and responsiveness (some cite negligent or slow care)
    • Allegations of unsafe environment and patient falls tied to staffing shortages
    • Serious financial concerns raised (claims of unethical practices, scam/financial abuse, lack of refunds)
    • Perception by some that management emphasizes revenue over resident welfare
    • Price concerns and high cost of living (one report noting starts at $5,000/month)
    • Some apartments described as small despite overall praise for finishes
    • Inconsistent responsiveness to negative reviews or complaints
    • Reports of deceitful or inauthentic staff reviews posted online
    • Occasional stressful move-in processes despite staff efforts
    • Polarized experiences leading to strongly conflicting recommendations

    Summary review

    Hilltop Reserve Senior Living receives consistently strong praise for its physical environment, amenities, dining and social programming. Many reviewers describe the campus as modern, beautifully designed, and resort-like — noting features such as a private courtyard with a waterfall, a swimming pool, a recently updated memory-care unit, an on-site library, underground parking and well-appointed common areas. Independent-living apartments are frequently lauded for having full kitchens, generous bathrooms, attractive finishes and sometimes mountain views. The activities program is repeatedly highlighted as a major strength: residents enjoy a broad and active calendar that includes games (bridge, canasta, mahjong, Scrabble), book club, lectures, cooking demonstrations, flower arranging, music and regular outings. Reviewers often credit Hilltop with creating a lively, social atmosphere where residents feel engaged and at home.

    Dining and hospitality emerge as clear positives. Numerous comments praise the quality, variety and presentation of meals, with several calling the kitchen "amazing" or "5-star." Multiple dining areas and a strong food-service program contribute to an overall hotel-like ambiance that many residents and visitors find appealing. Maintenance and concierge services also receive favorable mentions, with respondents noting responsive upkeep, smooth move-in support in many cases, and helpful front-desk and ambassador staff. Several specific staff members and leaders are named positively (for example, Sherry in leasing and leadership such as Ann Laforte), and collaborations with local care partners (Atlee Home Care, Ascent Senior Living) and visible local ownership are cited as reassuring factors.

    Despite these strengths, a persistent and significant set of concerns centers on staffing and care quality. A recurring theme across the reviews is an inadequate caregiver-to-resident ratio, particularly at night — one review explicitly referenced a night ratio of "2 staff to 18 patients." Multiple reviewers report staffing struggles, high turnover, and episodes of negligent or slow care; some describe frightening experiences such as falls or a sense that safety assurances were inaccurate. These accounts contrast sharply with other reviews that praise attentive and compassionate caregivers, resulting in a highly polarized picture of clinical reliability. Memory-care families appear especially concerned in some reports, while others praise individualized care plans and attentive memory-care staff. Overall, staffing and direct-care consistency are the most frequent and consequential negative patterns raised by reviewers.

    Financial and management concerns also appear intermittently but forcefully in the feedback. Several reviews allege unethical financial practices, claims of being overcharged, or difficulty obtaining refunds; specific accusations include language such as "scam/financial abuse" and an overall perception by some that financial considerations are prioritized over resident welfare. At the same time, many reviewers express confidence in management, describe leadership as supportive and responsive, and say they would recommend the community — indicating that perceptions of management and financial transparency are uneven among different families and residents. Cost is also a barrier for some potential residents, with one comment noting that pricing "starts at $5,000 a month," which deters inquiries for some.

    In summary, Hilltop Reserve presents as a top-tier, amenity-rich senior living community with standout dining and a highly engaging activities program. Its physical plant, design, and social environment receive near-universal praise. However, important and repeated concerns about staffing levels, caregiver turnover, inconsistent clinical responsiveness and serious financial allegations create a divided set of experiences: many residents and families are very satisfied and recommend the community enthusiastically, while a vocal minority report substandard care and ethical issues that they find disqualifying. Prospective residents and families should weigh the facility’s clear strengths in hospitality, activities and environment against the reported variability in direct-care staffing and investigate current staffing ratios, night coverage, care-plan oversight, and contract/financial terms before committing. Visiting at different times of day, speaking directly with care managers, and checking recent staffing metrics and financial policies would help validate whether the community’s highly praised amenities are matched by consistently reliable clinical care and transparent management practices.

    Location

    Map showing location of Hilltop Reserve Senior Living

    About Hilltop Reserve Senior Living

    Hilltop Reserve Senior Living sits in the Washington Virginia Vale neighborhood of Denver, Colorado, and offers several types of care, including independent living, assisted living, memory care, and the Bridge to Belonging program for residents with mild cognitive issues. The community meets strong legal protections in public accommodations, housing, and employment for gender identity and orientation, so residents and staff are protected from discrimination by local and federal law. The building is a LEED Gold Certified apartment community using eco-friendly materials and rooftop solar panels, and you'll notice lots of sunlight, two-level landscaped courtyards with gardens, rock features, a water feature, and mountain views. The apartments come as studios, one-, or two-bedroom spaces with over 30 floor plans per care level, featuring high-end finishes and designs made for safety and comfort.

    Inside, licensed nursing staff stay on site 24 hours a day, every day, and residents get personalized wellness plans. Staff can help with daily activities-bathing, dressing, and grooming-and there's medication management too. Hilltop Reserve offers specific programs like the AUGi Fall Prevention, the Touchpoints service for memory care, Compassionate Care for assisted living, and the independent living 525 Club. The Bridge to Belonging program provides mental stimulation and activities for those with early dementia, and there's respite care if someone needs short-term support.

    Residents can use the fitness center, a yoga studio, and a full aquatics center, or join in exercise classes and organized social and recreational events. The Holly Fitness & Aquatics Club gives therapy services right on site. Community-wide Wi-Fi, an emergency alert system, and an HVAC system designed to remove most airborne germs help everyone feel safe and comfortable. Housekeeping, laundry, all residence maintenance, trash, and recycling are part of daily living, and daily shuttle and sedan services help residents travel to shops and dining nearby. Dog or cat owners will find pet-friendly policies, and residences are designed to be accessible for wheelchairs and walkers.

    Dining takes place in several locations, including the Bayaud Dining Room, bistros, an exhibition kitchen, and outdoor patios, and staff serve three balanced meals every day with self-serve snacks, and choices for outdoor eating. Residents with discerning tastes say meals are both healthy and delicious, and chefs use nutrition plans for each care level. The calendar's got a variety of social and recreation activities, and there are regular wellness and exercise programs as well. The property's owned by Ascent Senior Living Communities, which has a team with decades of experience. The community does not have low-income units and operates on a private-pay, market-rate basis. Memory care starts at $8,455 a month, assisted living at $5,350, studios in independent living at $3,800, and one-bedrooms from $3,995. Every apartment has modern amenities, access to full maintenance, and most utilities included, except for telephone. Residents can also take part in move-in assistance, and Hilltop Reserve actively works to provide a welcoming, secure, and active life for seniors.

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