Overall sentiment in the reviews for Modena Cherry Creek is highly mixed, with a strong divide between reviewers who praise an upscale, well-appointed community and attentive, loving caregivers, and those who report serious operational, clinical, and management failures. Many reviewers highlight the facility’s aesthetics and amenities: it is repeatedly described as brand-new, modern, and hotel-like, with spacious studios and suites, attractive common areas, a theater, a wine/beer bar, an open kitchen (complete with visible chefs and a pizza oven), patio areas with a firepit, and salon services. Cleanliness and housekeeping receive frequent positive mentions, including daily trash removal and regular laundry service. Dining is one of the most consistent positives; multiple reviews praise chef-prepared, nutritionally balanced meals, special events like happy hour, and an overall high-quality culinary program.
Staffing and the interpersonal side of care are the second major theme and are the source of the largest polarity in reviews. Numerous accounts describe staff as warm, attentive, nurturing, and like family — caregivers who make residents feel at home, run a welcoming admissions experience, and provide compassionate support. Several families specifically call out consistent caregiving and low turnover in their experience. However, an equally large set of reviews report the opposite: staffing shortages, high turnover, unfriendly or hard-to-reach nurses, diminished activities when staff are thin, and inconsistent communication. These staffing problems are tied directly by reviewers to degraded day-to-day care, long wait times for assistance, and reduced activity engagement for residents.
Management, admissions, and business practices emerge as a third prominent theme with repeated concerns. Some reviewers felt the sales process was manipulative or misrepresentative, particularly around transitions to memory care and contract pricing. Multiple accounts mention unexpected cost increases after move-in, and at least one reviewer described an offered waiver that did not resolve the price issue. Other serious complaints include alleged refusal of admission for residents with higher care needs, staff or nursing refusal to assess or communicate with outside physicians, and executive-level unresponsiveness when family members raised urgent concerns. These reports raise red flags about transparency in contracts, clarity about who is eligible for care, and responsiveness to family concerns.
Safety and clinical care quality are another major area of divergence and concern. While some families reported smooth transitions to memory care and strong safety monitoring technology, other reviewers allege very troubling incidents: inattentive staff at critical moments, falls that were poorly handled, and even reports of a death attributed to negligent care. There are also allegations about improper wound care, medication handling problems, and oxygen-management issues. Given the gravity of those claims, they stand out in the reviews as critical items for prospective residents and families to investigate directly with the community and state regulatory bodies.
Activities, social life, and overall resident engagement are generally reported as strengths — with a broad calendar of events, outings, crafts, cooking, music, and holiday celebrations that many families describe as enriching and creating a “cruise-ship” or resort-like lifestyle. Yet several reviewers note a decline in activities and increased TV-watching tied to staffing shortages. Memory care-specific comments are mixed: some reviewers praise the program and smooth transitions, while others report wandering and exit-security concerns and question readiness for residents with higher acuity.
In sum, Modena Cherry Creek appears to offer an impressive physical environment, excellent dining, extensive amenities, and caregiving teams that in many cases deliver compassionate, family-like care. At the same time, a non-trivial subset of reviewers cite systemic concerns — staff shortages and turnover, inconsistent clinical competency, management and admissions problems, billing surprises, and very serious safety incidents. These polarized accounts suggest that experiences may vary significantly depending on timing, unit, and staff assignment.
If you are considering this community, the reviews suggest specific due diligence steps: verify current staffing ratios and turnover statistics, ask for written examples of how the community handles transfers to memory care and contract price-change policies, request documentation of incident/fall rates and state inspection records, observe mealtimes and activities in person, meet nurses on shift and ask about medication protocols, and get clear written agreements on admissions criteria and financial terms. Because the reviews contain both glowing endorsements and severe safety allegations, direct verification of clinical standards, complaint resolution processes, and contract terms will be essential to assess whether Modena Cherry Creek will reliably meet a particular resident’s needs.
