Overall sentiment across the reviews for Westwood Post Acute is highly mixed and polarized, with strong praise from many reviewers for clinical care, rehabilitation, activities, and cleanliness, counterbalanced by serious, occasionally alarming allegations of neglect, unprofessional behavior, and management failures. Multiple reviewers describe a compassionate, attentive clinical team — including nurses, nurse practitioners, therapists (physical and speech), and CNAs — who provide prompt responses to call lights, good PEG tube care, coordinated primary doctor oversight, and effective rehabilitation services. The activities program is frequently highlighted as a strength, with frequent outings (including sporting events), a robust activity calendar, and a small-community, homey atmosphere that many residents and families appreciate. Housekeeping and dietary staff also receive positive mention in many accounts, noting cleanliness, private rooms with bathrooms, accommodating meal choices (including vegetarian options), and a pleasant garden or outdoor area. Several reviewers specifically note visible improvements under new management and describe a positive transformation in staff morale and resident happiness.
However, an important and recurring theme is inconsistency in care quality and severe negative incidents reported by multiple reviewers. While many describe courteous, respectful staff who knock before entering and treat residents with dignity, others recount very serious lapses: patients left soiled, failures in ileostomy or ostomy care, ignored calls for assistance, refusal to readmit residents after hospitalization, and even allegations that residents were held against their will or had personal belongings discarded. There are repeated accusations of unprofessional conduct, rude attitudes, and poor bedside manner from some staff members. These reports point to systemic problems in communication, accountability, and staff training on certain shifts or under certain management periods. Several reviewers explicitly warn others against placing family members at the facility and describe experiences that prompted emergency room visits or formal complaints.
Facilities and environment are described both positively and negatively. Many reviewers note that the building is older but well maintained, with clean, spacious private rooms and a welcoming atmosphere. Conversely, some describe the facility as rundown, depressing, or located in an undesirable neighborhood, and there are allegations that online photos may be misleading. Equipment issues (for example, a broken bed) and housekeeping/maintenance lapses are reported in a minority of reviews. Dining receives mixed feedback: several reviewers praise the dietary staff and variety of meals, while others complain about cold meals, inadequate feeding assistance, or poor food quality.
Management and staffing emerge as pivotal factors in the divergent experiences. Several comments credit administration with being effective, educational, and instrumental in a facility-wide turnaround, particularly under a newer management team that many say has improved day-to-day care and staff morale. Conversely, other reviewers accuse management of prioritizing bed occupancy over resident care, inadequately supporting staff, and failing to address serious complaints. This pattern suggests variability over time or between different leadership cohorts and indicates that the guest experience may depend heavily on current management practices and staffing stability.
Communication and safety are additional areas of concern. While prompt responses to call lights and good social services are noted by many, others report inaccessible staff, ignored calls, vague explanations, and poor phone responsiveness. Some reviews describe language barriers that interfered with care, and there are alarming safety-related complaints (withholding medical attention, refusal to honor medical requests, and incidents leading to ER visits). These issues underline the need for careful verification of current policies, staffing ratios, and incident handling procedures before placement.
In summary, Westwood Post Acute appears to provide high-quality rehabilitation, therapy, and compassionate care for many residents, with standout strengths in activities, housekeeping, and some clinical teams. At the same time, there are recurring and serious negative reports describing neglect, unprofessional conduct, safety incidents, and inconsistent management. The reviews suggest the facility may have undergone periods of improvement under new leadership, but significant risks remain for potential residents depending on staff stability and oversight. Prospective residents and families should conduct an in-person tour, ask specific questions about recent incidents, staffing levels, staff training (including handling of ostomies/PEGs and language services), read recent state inspection reports, and check references from current families to determine whether their experience would likely align with the positive or negative accounts summarized here.
