Overall sentiment in the reviews for Parkview Care Center is highly mixed and polarized: many reviewers praise individual staff members and the activities program, while others report serious failures in care, safety, cleanliness and management transparency. Positive comments frequently single out compassionate, attentive CNAs, specific nurses and team members, a strong activities department that keeps residents engaged with outings and events, and availability of wound care, restorative programs and hospice support. Several reviewers explicitly thanked staff members by name and described the environment as welcoming, culturally rich (predominantly Hispanic) and supportive for families. Multiple accounts refer to good or excellent meals at special events, and some reviewers found the facility clean, well-staffed and professionally managed.
Contrasting sharply with those positive reports are repeated and serious negative allegations. A prominent recurring theme is delayed or absent direct care: multiple reviewers report call lights going unanswered for long periods (examples up to two hours), residents left on bedpans, long waits for pain medication, and nurses allegedly gathered at the station talking rather than responding. Understaffing and low staff morale are cited as root causes, with at least one report of an orderly crying from stress and others reporting staff sleeping on the job. Medication management concerns appear in two directions: complaints about delayed medication and separate, more alarming allegations of overmedication or medicating residents to keep them quiet.
Cleanliness and room condition also divide reviewers. Some describe clean facilities and well-maintained schedules, while others report outdated, dirty rooms and bathrooms, noticeable urine odor, and pest problems including cockroaches. Privacy concerns are raised when rooms are located adjacent to busy gathering areas. A subset of reviewers reported missing belongings, alleged staff theft including mail theft, and intrusive staff behavior such as going through residents' mail and possessions. Extremely serious allegations—threats, hostile behavior, antisemitism accusations, a reported eviction notice, and named accusations against specific staff—appear in multiple negative reviews. These claims, if accurate, point to potential safety, legal and regulatory problems; reviewers also reported perceived denial by management, lack of transparency in investigations, and owner indifference.
Management and administration receive mixed reactions as well. Several reviewers praise specific leadership and say the facility is well-run, while others criticize new administration for barking orders, being confrontational, and failing to address systemic issues. Some reviews explicitly question the credibility of high-level ratings (e.g., a Medicare four-star rating) and allege the presence of fake five-star reviews. Communication with families is inconsistent: some reviewers appreciate proactive, informative staff who guided them through difficult situations, while others complain of poor communication after incidents or during discharge planning (including lack of transportation assistance).
Dining and activities are strengths cited repeatedly. The activities department is frequently described as exceptional, with regular themed events, outings (some paid), and social engagement opportunities that reviewers found valuable for residents’ quality of life. Food quality appears inconsistent: some reviewers enjoyed meals and special-event dining, while others found meals cold or merely 'not horrible.' The facility’s cultural fit is emphasized by several reviewers who appreciate bilingual Spanish-speaking staff and culturally relevant programming.
Bottom line: Parkview Care Center shows clear strengths—committed individual caregivers (especially CNAs), robust activities, wound care and restorative services, and positive experiences reported by numerous families and residents. However, the volume and severity of negative reports are substantial and cannot be ignored: persistent reports of delayed responses to call lights, medication problems, understaffing, cleanliness and pest issues, allegations of theft and hostile or abusive behavior, and concerns about management transparency all point to risk areas that prospective residents and families should investigate closely. If considering Parkview, visitors should verify current staffing levels, incident and investigation procedures, medication administration protocols, cleaning/pest control records, and ask for references from recent families. For complaints alleging abuse, threats, theft or criminal conduct, contacting the appropriate long-term care ombudsman and regulatory authorities to confirm complaint history and resolutions would be prudent.
