Overall sentiment in these reviews is mixed but strongly polarized: several reviewers emphasize a warm, small, homelike community with attentive, compassionate care and a robust activities program, while other reviews report serious concerns about staff conduct, neglect, and management responsiveness.
Facilities, dining, and social environment: Multiple reviewers describe TenderCare as a small (about 10 residents) facility with a family-like atmosphere. Positive comments repeatedly note homecooked meals and communal dining, which contribute to a sense of community. The facility is described as having a large common living area/great room with a big-screen TV and outdoor yard/sidewalks that facilitate walks and outdoor time. Reviewers highlight a diverse activities program — exercise sessions, sing-alongs, crafts, art opportunities, music, and even themed events like football with snacks — and report residents are engaged, offered companionship, and not left alone.
Care quality and day-to-day staff interactions: Several reviewers praise the care as attentive and exemplary, mentioning medication assistance, long-term care planning, insurance guidance, and specific staff members (Joe and Mary) as being professional and compassionate. Expressions of strong gratitude (one reviewer called the experience an "answered prayer") and recommendations reflect positive, high-quality experiences for some residents and families.
Serious concerns about staff behavior and management: Contrasting the positive accounts are serious allegations that cannot be ignored. Some reviews report unprofessional interactions (e.g., staff using pet names such as "Sweetie" in a way the reviewer found offensive) and at least one allegation of racial discrimination tied to a resident's skin tone. More severe allegations include verbal abuse by a caregiver, neglect, and lack of adequate supervision — concerns amplified by claims that staff are overworked. There is also mention of police involvement related to an incident and at least one reviewer stating an intent to report the situation to the Department of Labor. These reports suggest inconsistency in staff behavior and supervision and raise red flags about incident handling and resident safety.
Management responsiveness and accountability: A recurring operational concern is management unresponsiveness. Multiple reviewers described the owner and general manager as unresponsive or as having "ghosted" them; one reviewer specifically noted the GM failed to arrive for a scheduled interaction. These management issues are tied in the negative feedback to the handling (or perceived mishandling) of staff misconduct and supervisory shortfalls. Where reviewers experienced strong, compassionate care, they also frequently cited specific caring staff members; where they experienced problems, they pointed to a lack of timely, effective managerial intervention.
Patterns and implications: The most consistent pattern is a bifurcated experience: families who connect with the nurturing aspects of a small, home-style setting report positive outcomes — close attention, meaningful activities, and helpful staff — while other families report troubling lapses in professionalism, supervision, and responsiveness from leadership. The small size and family atmosphere that benefit many residents may also make the community more vulnerable to the effects of a few problematic staff or management decisions. Given the gravity of some complaints (verbal abuse, neglect, alleged discrimination, police involvement), these are significant concerns that stand alongside multiple affirmations of good care.
In summary, TenderCare demonstrates clear strengths in creating a homelike, activity-rich environment with dedicated caregivers and individualized attention for some residents. However, there are substantive, recurring complaints about staff conduct, neglect, potential discrimination, and management unresponsiveness that prospective residents and families should weigh carefully. The reviews indicate uneven experiences: strong positives in daily life and activities for some, and serious administrative and behavioral issues for others.
