Overall sentiment across the reviews for Englewood Post Acute and Rehabilitation is highly mixed, with strong, repeated praise for individual caregivers and therapy teams alongside persistent and serious concerns about safety, cleanliness, management, and consistency of care. Many families describe deeply compassionate, skilled nurses, CNAs, and therapists who made meaningful improvements in residents’ mobility, speech, memory, and quality of life. Therapy teams are frequently called out as knowledgeable, goal-driven, and collaborative with nursing staff; numerous accounts describe successful rehab outcomes and staff who created a family-like atmosphere. Activities and community engagement are recurring positives — residents and families mention carnivals, in-house events (even a renaissance fair), planting and painting, and a pleasant courtyard that adds to a homey environment. Several reviewers specifically named staff members and administrators in a positive light and reported attentive admissions, complimentary services (laundry), and good communication in some cases.
Contrasting sharply with those positives are numerous, often-severe complaints that point to systemic problems. A dominant theme is unreliable and delayed direct care: call lights going unanswered for long periods (30 minutes to several hours), delayed medications, and after-hours inability to reach doctors or staff. Multiple reports describe clinical lapses including removal or failure to restore oxygen, catheter mismanagement (extended catheter stays, blood in catheter), missed vitals and missed bedsores, delayed or missed breathing treatments, and alleged mismanagement leading to hospital readmissions. Reviews recount falls with delayed or failed notifications to families and at least one account of a serious injury after a fall. These are not isolated minor incidents but repeated patterns across reviews that raise significant safety concerns.
Facility condition and hygiene are another major divided theme. Many families call the building drab, dated, or depressing, with specific maintenance and cleanliness issues: pests (ants, cockroaches, spiders), urine or wet bedding found under beds, paint chipping, and soiled dining areas or rooms. Conversely, other reviewers describe the facility as clean and comfortable. Accessibility problems (very small rooms, narrow bathroom doors that are not wheelchair accessible) and nonworking room features (phone, bed light pull strings) are reported. There are multiple complaints of lost or missing personal items such as hearing aids, clothing, and keepsakes, and at least one family reports keepsakes being discarded after death, which contributes to concerns about dignity and property handling.
Communication and management inconsistencies appear frequently. Some families praise prompt and thorough communication from directors of nursing and administration, while others describe unresponsive leadership, misinformation at admissions, discharge errors, conflicting stories after incidents, and threats or rude interactions from staff. Several reviews allege that investigations were opened without clear follow-up and cite prior legal actions or lawsuits for elder abuse — allegations that, combined with reports of temporary staffing and agency use, create a narrative of unstable oversight for some residents. Staffing levels and use of agency staff are repeatedly noted: many reviewers link poor care and response times to short staffing, while others explicitly state the facility avoided agency staff and maintained continuity.
Dining and activities again show a split picture. Numerous reviews praise the meals as amazing and highlight the kindness of kitchen staff; others report cold or wrong lunches, inadequate assistance with meals (no help cutting or uncovering food), and horrible food. Similarly, activities are lauded in many accounts for providing enrichment and engagement, but complaints around staff availability, supervision and the overall environment temper those positives for some families.
Behavioral and interpersonal concerns emerge in multiple reports: instances of rude or abusive staff, CNA misconduct (pushing a resident), unprofessional language or insults (a nurse telling a resident to “go to hell”), and police being contacted in confrontational situations. Such reports coexist with a large volume of testimonials that staff were loving, supportive, and compassionate — underscoring inconsistency in staff performance and culture depending on shift, individual, or unit.
In summary, Englewood Post Acute and Rehabilitation elicits polarized experiences. Strengths clearly lie in dedicated therapists, many compassionate nurses and aides, meaningful activities, and a supportive culture for a substantial portion of residents and families. However, persistent safety and quality-of-care concerns — including delayed responses to call lights, medication and clinical management problems, cleanliness and maintenance issues, poor communication, and allegations of neglect or abuse — are serious and recurring. Prospective residents and families should weigh the facility’s strong rehabilitation and activity programs and the positive testimonials about individual staff against documented operational and safety risks. Families considering placement should ask specific, documented questions about staffing ratios, call-light response time targets and monitoring, infection-control and pest-management practices, policies and oversight for oxygen/catheter management, incident reporting procedures, and how the facility ensures continuity and competency of staff (including use of agency personnel). For current families, documenting incidents, escalating concerns in writing, and engaging state survey or ombudsman resources may be advisable given the pattern of complaints noted in these reviews.
