Overall sentiment in the reviews is predominantly positive but with a clear and consequential minority of strongly negative reports. Many reviewers emphasize that Landmark Memory Care is a small, family-owned memory-care community with a clear mission to serve residents with Alzheimer’s and dementia. Positive themes repeat frequently: an environment intentionally designed for memory loss (color-coded dining room walls, colored bathroom doors, even red toilet seats to cue toileting, adapted plates), owners who are present and personally involved (Deborah and family members), and a staff described as compassionate, attentive, and treating residents like family. Several reviewers highlight the facility as a labor of love with strong attention to quality-of-life details, a calm, homey atmosphere, and extra touches that make residents comfortable and engaged.
Care quality and clinical support are strong selling points in many reviews. Multiple families specifically praise the compassionate caregiving, frequent check-ins, and the presence of an on-site RN and nurses on duty. There are reports that the staff’s attentiveness reduces ER transfers and that coordination with Suncrest Hospice was seamless and supportive during end-of-life transitions. Several reviewers credit Landmark with measurable resident improvement, timely updates to families (including photos), and personalized engagement through activities and interaction. These accounts paint a picture of a small memory-care community that can provide individualized, dementia-focused care and meaningful family communication.
Facility, design, and activities receive repeated appreciation. Reviewers note that the facility is beautiful and new, with a courtyard and plans to expand outdoor space. The memory-loss–friendly design elements—color cues for dining and bathrooms, plate colors to stimulate appetite, and a home-like decorating approach—are cited as thoughtful, evidence-informed interventions that help residents. Staff are also praised for being proactive with activities, good food, and creating an environment that reduces family stress and provides peace of mind.
However, a significant cluster of negative reports introduces important caveats. Several reviews accuse management of poor oversight, disorganization, and a chaotic environment; some describe employees being treated poorly, alleging exploitation and unequal treatment, including charges of racism. A few families reported deceptive practices or that their relative received substandard care during a short stay, leading them to remove the resident. These criticisms range from operational mismanagement to serious staff-culture concerns, and while they are fewer in number than the positive reviews, they are severe in nature and recur enough to be a pattern rather than isolated anecdotes.
There is also a tension between the facility's small, family-run character and the operational risks that come with it. Many positives relate directly to the size and family philosophy—personalized attention, owners who are hands-on, and a tight-knit staff. Conversely, several negatives imply that limited scale may magnify problems when leadership is stretched or when staff turnover or supervisory issues occur. Cost is another recurring concern: some reviewers feel the pricing is high relative to the experience they received, and a few explicitly say it was not worth the price.
Taken together, the reviews suggest Landmark Memory Care offers a strong, person-centered memory-care model for many families—especially those who value a small, family-run environment, dementia-informed design, attentive nursing presence, and compassionate staff that foster quality of life. At the same time, prospective families should weigh the reported variability in management and staff treatment: investigate current management practices, staff turnover and training, contracts and pricing transparency, and observe mealtimes and staff-resident interactions during a tour. The positive testimonials about care, hospice coordination, and environment are compelling, but the allegations of poor management and staff mistreatment are significant enough that families should seek current references and clarify policies before committing.
