Overall sentiment across the reviews is mixed but leans positive on interpersonal care and rehabilitative services while showing consistent operational and safety concerns. Many families emphasize that the staff are caring, attentive, and treat residents like family; several reviewers singled out specific employees (e.g., Stephanie, Ashley, Mark, Lisa S.) and praised social services, nursing presence, and a doctor on site. The facility’s rehab and physical therapy services receive positive mentions, with examples of residents making quick progress and returning home. Multiple reviews describe the building as very clean or immaculate with a pleasant smell, a secured entrance, and a quiet neighborhood, contributing to emotional comfort and peace of mind for families. Activities and daily events are often seen as lively and enjoyable, and the dietary team is described as amazing by several reviewers who enjoyed meals.
However, a substantial subset of reviews raises serious and recurring operational issues. Understaffing and high staff turnover are repeatedly cited and appear to underlie many negative experiences — including missed nursing checks, medication delays, call-button neglect, insufficient bathing, and general unresponsiveness. Several reviewers reported poor communication from administration, failure to return calls, and a perceived lack of accountability. There are alarming clinical complaints as well: at least one report describes an untreated urinary tract infection that required hospitalization, and other reviews describe medication or monitoring lapses that led families to consider the facility unsafe. Safety concerns also include an injury during transport and reports that family members were denied access or had poor follow-up after raising concerns.
Cleanliness and maintenance feedback is inconsistent. Many families praised how clean and well-kept the facility is, yet multiple reviews cite odors, dirty rooms, infrequent bathroom cleaning, trash bags not being replaced, carpets in need of replacement, and at least one air conditioning unit failure. This split suggests variability in housekeeping performance or differences across wings/rooms. Dining also receives mixed feedback: while several reviews laud the dietary department and enjoyable meals, others call the food “hit or miss,” say that meals don’t accommodate resident preferences, or criticize the kitchen manager’s attitude and sanitary practices.
Activities are a similar mixed picture. Activity staff receive strong positive recognition for organizing fun events and engaging residents, but other reviewers call programming redundant, insufficiently tailored for more frail or older residents, or not inclusive of all abilities. This again points to variability in execution or programming adaptability.
Management and administrative practices are another frequent theme. Positive experiences include smooth transitions, financial comfort in some placements, and staff who go above and beyond. Conversely, multiple reviewers describe unresponsive administration, failure to follow up on inquiries, waiting lists without contact, denied service, and financial disputes (including a report of a deposit being withheld). The facility also experienced a COVID outbreak according to reviews, with resulting visitation restrictions and at least one reviewer implying staff-to-resident transmission; that incident amplified concerns about infection control and communication to families.
In summary, the dominant strengths cited are compassionate, family-like caregiving from many staff members, effective rehab services, and—according to multiple reviewers—clean, well-run areas of the building with engaging activities and a strong dietary team. The dominant weaknesses are systemic: chronic understaffing and turnover, uneven clinical vigilance (including some reports of neglect), inconsistent cleanliness and maintenance, variable food and activity quality, and problematic administrative responsiveness and financial handling. These patterns suggest that individual staff members and certain departments provide excellent care, but the overall resident experience can be highly inconsistent and in some cases concerning; prospective families should verify staffing levels, clinical oversight, infection-control practices, and administrative responsiveness during tours and follow-up conversations to ensure the facility’s strengths align with their loved one’s needs.
