Overall sentiment across the reviews is mixed but leans positive on basic caregiving, facility condition, and amenities while showing consistent concerns about therapy services, activity quality, and certain management/communication issues.
Care quality and medical support: Nursing and caregiving receive frequent praise. Multiple reviewers describe the nurses and CNAs as caring, compassionate, gentle, and attentive. Safety practices such as medication administration at meals and before bed, regular night checks (about every two hours), call-button access to staff, and 24/7 oxygen support are repeatedly noted as strengths. Several reviewers explicitly said their relatives received round-the-clock care, feeding, and bathing support and were happy with the day-to-day clinical attention.
Therapy and rehabilitation: Therapy (PT/OT) is the clearest and most consistent weakness. Multiple reviewers reported poor therapy coordination, frequent substitute therapists, and therapy time that does not meet advertised expectations (advertised 40 minutes commonly reported closer to 35–40 minutes total, or inconsistent across sessions). There are complaints about no cohesive or comprehensive care plan, long walks to a distant therapy room, and a lack of continuity that undermines progress. Some families felt the activities labeled as therapy were minimal and not meaningful (examples given such as balloon-tossing). Weekend coverage gaps and inconsistent scheduling have resulted in at least one resident leaving the facility due to inadequate therapy.
Staffing, communication, and management: Reviews are polarized about staffing. Many reviewers say the facility is fully staffed and that staff are helpful, patient, and responsive—especially the admission team and some CNAs. Others report staffing shortages, overworked nurses, and staff with poor attitudes. Specific complaints include rude nurses, poor communication, delayed delivery of promised equipment (recliner), and inconsistent follow-through. These mixed reports suggest that experience may vary by unit, shift, or over time; nevertheless, communication lapses and occasional rudeness are notable negative patterns.
Facilities, amenities, and cleanliness: The facility is described as brand new, spotless, and attractive with amenities that reviewers appreciate: a beautiful patio, exercise room, movie offerings, visiting church services, and on-site beauty services (pedicure/manicure, beauticians). Dining is frequently praised—restaurant-style meals, daily specials, and dessert at every meal—with some residents loving the food. However, there are operational issues: some reviewers reported problems with in-room meal delivery and an extra charge for meals delivered to the room, and occasional cleanliness lapses were mentioned (insufficient vacuuming and sheets not changed as often as expected).
Activities and resident engagement: There is an activity director and a monthly calendar with varied offerings, and some reviewers describe week-long events and an active social environment including monthly barbecues for relatives and staff. At the same time, other reviewers described a lack of meaningful stimulation for certain residents, minimal exercise programming (e.g., balloon toss cited as primary activity), and weaker weekend programming. This variability suggests the activities program benefits many residents but may not meet the needs of those requiring more structured or therapeutic engagement.
Notable patterns and final assessment: The strongest positive themes are the facility’s physical condition, many available services, supportive admission/setup assistance, and a core of compassionate nursing/CNA staff who provide hands-on care. The strongest negatives center on rehabilitation services (PT/OT), staff consistency and communication, and some operational details around room service and housekeeping. Prospective families should weigh the facility’s strong basic care, amenities, and food against documented issues in therapy continuity, weekend coverage, and occasional communication problems. Visiting, asking for specifics about therapy plans, weekend staffing, and in-room service policies (costs and timing) would help families better understand whether Columbine Commons will meet their relative’s rehabilitation and engagement needs.
