The Plaza at Kaneohe

    46-068 Alaloa St, Kaneohe, HI, 96744
    2.6 · 7 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Great care staff, administration failures

    I liked the responsive frontline staff - Aleta is a gem and in-house entertainer Fred keeps residents active with singing, games, arts & crafts, bingo, movies and outings. The place is extremely clean and resort-like with a pleasant floral scent, daily exercise, dementia programming and COVID precautions. However, staffing shortages and awful administration undermined care: they transferred my mother without consulting me, overcharged beyond the price sheet, and never gave her 40+ letters I sent during the pandemic, so I moved her home and she later died. Great caregivers with compassion and humor, but I wouldn't trust this facility for non-independent residents until staffing and administration improve.

    Pricing

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    Amenities

    2.57 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.0
    • Meals

      2.6
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of The Plaza at Kaneohe

    About The Plaza at Kaneohe

    The Plaza at Kaneohe sits in a mid-rise building in a senior community with rental apartments, and offers different options like private studios, one-bedroom units, and shared companion suites, so folks can pick what suits them best, and in each room there are kitchenettes with a refrigerator, freezer, and microwave, plus nurse call systems in every apartment for safety, and all the basic utilities are included. The community gives care for seniors needing assisted living, independent living, memory care, or respite care, and support is there for those who need help with bathing, dressing, medication, or incontinence. There's a licensed care team on site with Registered Nurses, Licensed Practical Nurses, and Certified Nurse Aides around 24 hours a day, and the staff includes people with roles like Administrator, Director of Nursing, Sales Manager, Activity Director, Food Service Manager, Business Office Manager, and Director of Maintenance & Housekeeping, which keeps everything running smoothly. Residents get three restaurant-style meals each day, and add-on services cover laundry, special diets, housekeeping, and linen changes each week. People here can join daily exercise classes, monthly wellness programs, and different social and recreation activities, and there are outings and excursions planned off-site too. There are fitness and physical therapy centers, a coffee bistro, a full-service salon, game rooms, computer stations, and a media room or small theater for watching shows or movies, and folks can sit in living rooms or outdoor areas to relax. They've made the place safer with fire-rated doors, smoke alarms, sprinklers, walk-in showers with grab bars, bath benches, and adjustable showerheads. Residents have scheduled rides for errands, shopping, medical appointments, and going to church. The Plaza at Kaneohe follows personalized care plans called the Plaza Life Protocol, with a caring team always there and ready to help. This community offers lots of activities, safe and comfortable housing, and support for people who just want a simple, organized life with the kind of care older adults sometimes need.

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