The Plaza at Waikiki

    1812 Kalākaua Ave, Honolulu, HI 96815
    • Independent Living
    • Assisted Living
    • Memory Care

    Hotel-like community with caring staff

    I toured the brand-new community in west Waikiki and was very impressed - beautiful, hotel-like building with bright, well-laid-out rooms and inviting common areas. The staff were friendly, caring and responsive; meals offered good variety; and the activities and amenities (theater, fitness/therapy, outings, salon) keep residents engaged. Always clean and conveniently located near the Convention Center and shopping - I'm very satisfied and would highly recommend it.

    Loved one of resident
    Jul 2026

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    Reviews

    4.15·(46)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      4.0
    • Meals

      3.5
    • Amenities

      3.8
    • Value

      2.1

    Pros

    • Brand-new, well-maintained building
    • Hotel-like lobby and polished common areas
    • Friendly, accommodating staff
    • Wide variety of daily activities and entertainment programs
    • On-site amenities (theater, barber, fitness room, terrace, barbecue)
    • Restaurant-style dining with varied menu options
    • Convenient central Waikiki location near shops and convention center
    • Well-designed apartment layouts and scenic views
    • Scheduled transportation and community outings
    • Accessible wellness services (physical therapy, exercise programs)

    Cons

    • Sanitation and incontinence-care shortcomings in memory-care areas
    • Weak fall-prevention and transfer-safety practices
    • Inconsistent clinical staffing and task delegation
    • Laundry and linens-management process gaps
    • High and annually increasing monthly fees with limited insurance acceptance
    • Small apartment sizes and limited private outdoor space
    • Inconsistent food quality and limited regional menu options
    • Restricted resident access due to locked doors and entry controls
    • Variable management follow-through on safety and care concerns
    • Limited transparency in pricing and unit-availability information

    Summary of reviews

    Reviewers consistently describe The Plaza at Waikiki as a modern, hotel-like senior living community with strong aesthetic and amenity features. The building is frequently described as new, clean, and well maintained, with a polished lobby, bright common areas, and on-site amenities such as a theater, barber shop, fitness room, terrace and barbecue area. Its central Waikiki location, convenient access to shopping and the convention center, and apartment layouts with good views are repeatedly noted as strengths.

    The activities program and social offerings receive positive attention: organized daily activities, musical programming, movies, intergenerational visits, hobby groups (mahjong, dance), and scheduled outings are frequently highlighted. Dining is generally regarded as restaurant-style with a varied menu and appealing presentation; however, reviewers also report uneven experiences with meal seasoning and limited options for certain regional preferences.

    Care and clinical operations present a marked contrast in the feedback. Several reviews raise sanitation and incontinence-care concerns specifically on the memory-care floor, and there are recurring comments implying gaps in fall-prevention and transfer safety. Staffing dynamics are mixed: many families praise individual staff members as friendly and helpful, while others report inconsistent clinical responsiveness, CNAs or nurses deferring tasks, and variability in staff willingness to perform certain care duties. Related operational shortcomings are also described in laundry and linens handling and in processes for addressing family concerns.

    Management and pricing are another area of divergence. Sales and tour staff are often described as informative and responsive, and the community provides a wide range of fee-based services; at the same time, reviewers note high monthly fees, annual price increases, limited or no acceptance of insurance, and occasional lack of clarity around pricing and unit availability. Some families described management follow-through as inconsistent when serious care or safety issues were raised.

    Taken together, the pattern in these reviews is a community that excels in facility quality, amenities, activities and location, while showing operational weaknesses in some aspects of clinical care, sanitation practices, linen/laundry workflows, and transparency around costs. Prospective residents and families would likely value a tour that includes targeted questions about memory-care staffing ratios and protocols, fall-prevention measures, laundry and linen procedures, dining menu flexibility, and documentation of pricing and insurance policies to reconcile the facility’s strong physical and social offerings with the reported care-related concerns.

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    Location

    Map showing location of The Plaza at Waikiki

    The Plaza at Waikiki is located at 1812 Kalākaua Ave, Honolulu, HI, 96815.

    About The Plaza at Waikiki

    The Plaza at Waikiki, sitting in Honolulu's busy urban core, offers seniors many types of care, from independent living to assisted living, along with Hali'a Memory Care for those with Alzheimer's or dementia, and respite care for short stays or caregiver breaks. The community opened in 2015, and it's built for about 153 residents, with a mix of private studios, one-bedroom apartments, and shared suites, all with kitchenettes, basic utilities, adjustable showers, and several safety features like fire-rated doors, smoke alarms, and multiple nurse call systems in each room, plus access to a nursing team, day or night. The grounds are small but well-kept, with beautiful panoramic views from Diamondhead to the Ala Wai Boat Harbor, and residents can use the sitting areas outside, the rec and game rooms, coffee bistro, computer stations, library, media room-the place is set up for socializing and comfort. There's laundry and housekeeping, linen service each week, plus amenities like a full-service salon and a gym for daily exercise, along with a calendar of physical, brain-stimulating, and social events including morning exercise, movies in the evenings, on and off-site activities, and group outings. The food is made in-house by chefs and meal planners; three nutritious meals are served restaurant-style every day and they plan menus for taste and variety, with special diets offered if needed. They have dedicated teams for every aspect of care, including administrators like Jan Aina, nursing staff, activity directors, and kitchen, cleaning, and maintenance managers, with staff known for compassion, kindness, and a joyful attitude, which has helped The Plaza at Waikiki earn awards for both friendly service and outstanding resident activities. Plaza Life Protocol shapes the care, and each resident gets a custom plan, with regular check-ins to adjust as health needs change. Memory care programs, especially, focus on maintaining dignity and comfort, helping reduce confusion and wandering, and supporting families along the way. For those able to live on their own, independent living is hassle-free, with help close by but privacy maintained; for assisted living, aides step in for things like bathing, dressing, or medication as needed, while short-term stays and additional non-medical in-home care are also available. Residents and families give strong reviews, and the place has been recognized for its senior care year after year, in part because the social and community spirit runs high, with each person encouraged to stay active, both physically and mentally. Parking is easy for visitors and residents, and scheduled rides take people to medical appointments, shopping, church, and area spots. Monthly costs start around $3,719 before any discounts, with all-inclusive, month-to-month rental plans-this makes life easier to plan, and The Plaza provides information and free advice about paying for care, covering common funding options like insurance, veteran's benefits, Medicare, and even house sales. The Plaza at Waikiki aims to make moving from home easier, keeping people close to restaurants, parks, shopping, and cultural life in Waikiki, while giving a safe and neighborly spot for seniors to live comfortably and with dignity.

    People often ask...

    The Plaza at Waikiki offers independent living, assisted living, and memory care.

    There are 21 photos of The Plaza at Waikiki on Mirador.

    Yes, The Plaza at Waikiki allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1812 Kalākaua Ave, Honolulu, HI 96815.

    No, The Plaza at Waikiki does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Hawaii, the Department of Health's Office of Health Care Assurance licenses care facilities and publishes the statements of deficiency from its inspections.

    License numberhi-lic-19-alf
    Facility typeAssisted Living Facility
    ExpiresSeptember 30th, 2026

    Inspection Reports

    3

    Reports

    4

    Type A Citations

    1

    Type B Citations

    0

    Complaints

    3

    Years

    20 Jun 2025Inspection
    The facility showed several deficiencies related to safety systems, service plans, and resident care documentation, requiring corrective actions and future planning.
    • §11-90-3 Licensing (o)(10)(D)Premises sanitation and health/safety information for licensure
    • §11-90-4 Minimum building and structural requirements. (6)Minimum building and structural requirements
    • §11-90-8 Range of services. (a)(3)Service plan – initial service plan
    • §11-90-8 Range of services. (b)(1)(F)Nursing assessment, health monitoring, and routine nursing tasks
    • §11-90-8 Range of services. (b)(1)(F)Nursing assessment, health monitoring, and routine nursing tasks
    20 Jun 2024Inspection
    Identified deficiencies in service planning, staff training, and incident reporting related to the handling of resident care and safety.
    • Type A§11-90-6 General policies, practices, and administrationStaff training and administration
    • Type A§11-90-8 Range of services. (a)(3)Service plan development and description
    • Type A§11-90-9 Record and reports system. (a)(4)Incident reporting
    16 Jun 2023Inspection
    Found deficiencies in service planning and fever monitoring, with lack of documentation showing interventions were carried out.
    • Type A§11-90-8 Range of services. (a)(2)Service plan.
    • Type B§11-90-8 Range of services. (b)(1)(F)Nursing services.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Plaza at Waikiki. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Plaza at Waikiki directly. There is no cost for this service. We are compensated by the community you select.

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