Overall sentiment across the reviews is strongly positive about The Landings at Reed Station Crossing’s physical environment, amenities, and the compassion of many staff members, but tempered by recurring operational concerns that potential residents and families should evaluate closely.
Facility and amenities: Reviewers consistently praise the community’s new, attractive building and well-kept landscaping. Standout features cited repeatedly include the lake and koi pond, fishing areas, vegetable garden/raised beds, multiple outdoor seating areas and walking paths, a movie theatre, billiards, salon/spa, library, comfortable lounges and a private dining option for celebrations. Apartment features highlighted are spacious floor plans (including two-bedroom options), large walk-in closets, hardwood flooring and individual thermostats. The property is also described as pet-friendly with readily accessible parking and pleasant street and pond views. For families seeking a resort-like, amenity-rich assisted living environment, these elements are repeatedly noted as major strengths.
Care and staffing: Reviews overwhelmingly praise many CNAs, nurses and direct-care staff as caring, attentive, and family-oriented — staff are often described as going above and beyond, welcoming, and knowledgeable. Several reviewers explicitly called out outstanding CNAs and a 24/7 nursing presence as important positives. However, a persistent theme is understaffing and staff turnover: multiple comments reference being short-handed, activity department turnover, occasional weekend care weaknesses, and staffing-related lapses. These staffing issues appear to drive the majority of negative care-related comments (delayed assistance, missed trash/laundry pickups, and occasional lapses in personal hygiene support). In short, the quality of hands-on care receives high marks when staff levels are adequate, but continuity and sufficiency of staff are recurring concerns.
Dining and housekeeping: Dining impressions are mixed. Many reviewers compliment the dining staff, menu variety, and alternative menu options; several say the food is very good and appreciate attentive servers who tailor portions. Others report inconsistent food quality, lack of freshness, overly starchy or imbalanced meals, small portions at times, and long waits or late meal service on occasion. A practical note: food is generally served in the dining room and is not delivered to rooms in most cases, and some apartments are far from the dining area. Housekeeping and cleanliness are generally praised — words like "immaculate" and "spotless" appear frequently — but a number of comments also call out inconsistencies: hallways not consistently cleaned, room cleaning variability, trash not picked up daily, and some maintenance/cleaning staff performance issues.
Activities and social life: Assisted living programming is described as active and engaging with bingo, crafts, happy hours, decorating parties, trips, and regular social events. Residents are frequently described as social and happy, and the activity department produces tangible crafts residents can take to their rooms. Memory care programming receives more mixed feedback: reviewers note fewer activities and a desire for more engagement in the memory care unit. A few reviews noted that some residents can feel left out of events, so inclusivity and individualized attention in activities may vary depending on staffing and programming focus.
Operations, communication and costs: Several reviews reference management and operational shortcomings: activity director turnover, occasional miscommunication in nursing, some advertised services/items not being delivered, and lack of assistance with billing/long-term care insurance. Price sensitivity is a recurrent theme — some reviewers call the community overpriced and note Medicaid is not accepted; others consider it fair value for the amenities and service. Practical negatives mentioned include limited TV channels and lack of DVR capabilities, and an onetime report that the facility shut down (unclear context). A concrete offering to note: a respite program is available (up to 90 days at $135/day) and on-site therapy services (sometimes Medicare-covered) are available.
Patterns and recommendation: The strongest, most consistent positives are the high-quality built environment, broad amenity package, and many caring direct-care staff members who create a family-like atmosphere. The strongest negatives cluster around staffing consistency, activity coverage for memory care, food service consistency and some housekeeping/maintenance variability. Prospective residents and families should prioritize an in-person visit and ask specific, targeted questions: current staff-to-resident ratios and turnover rates (especially on weekends), how memory care programming differs from assisted living, sample menus and meal timing policies, housekeeping schedules and laundry service details, what insurance/billing support is offered, and whether advertised amenities are currently staffed and operational. For families seeking an upscale, amenity-rich assisted living community with strong social opportunities and visible staff warmth, The Landings appears to be a very promising option; for those relying on robust memory care programming, guaranteed daily housekeeping, Medicaid coverage, or fully consistent meal delivery to rooms, further due diligence and clarification are recommended.
