Overall sentiment in the reviews is strongly mixed, with a large number of reviewers praising the facility’s cleanliness, therapy services, and certain caring staff, while a significant minority report serious care failures, management problems, and inconsistent experiences. Positive comments emphasize that Liberty Village of Marion is generally clean, well-maintained, and feels home-like. Multiple reviewers specifically highlight strong therapy programs and a dedicated Bounce Back/rehab wing that has helped residents recover well after strokes, pneumonia, or other hospital stays. Reviewers repeatedly note the availability of physical and occupational therapy, a large therapy center, and staff who can provide personalized clinical teaching (for example, colostomy care). Many families appreciate that 24-hour nursing is available, weekly doctor visits occur, and that aides provide hands-on assistance with bathing and dressing.
The physical environment draws consistent praise: apartments are described as spacious, with abundant natural light, walk-in closets, full kitchens, and private patios. Common areas and dining spaces are noted as restaurant-like (some even mention an aviary), with menu-based meals and flexible dining options allowing residents to eat in apartments or community areas with no set meal times. Housekeeping is noted as weekly with laundry services available; maintenance issues like carpet updates are handled quickly. Several reviews mention a warm, home-like atmosphere, on-site salon services, religious programs, social activities, and outings such as trips to Rendleman Orchards.
However, the positive picture is counterbalanced by a range of concerning reports about staff responsiveness, clinical care, and management. A recurring theme is understaffing: residents sometimes face long waits for assistance and staff frequently appear too busy to respond promptly. Reviewers describe inconsistent staff quality and turnover—some caregivers are labeled outstanding and compassionate, while others are described as inattentive, cold, or unprofessional. Family communication is reported as poor in several instances, and customer service is described as slow or unhelpful.
More serious allegations appear in multiple reviews and warrant close attention. Several reviewers describe incidents they consider negligent or dangerous: severe dehydration, dangerously low blood sugar, misdiagnosis of depression, inadequate nutrition, unsanitary conditions (e.g., dirty portable urinal, puke pan still in room), and transfers back to hospital. One group of reviews describes a quarantine/isolation wing where residents were reportedly forced into a 14-day quarantine, without shower access for extended periods, with lost or shared clothing and poor hygiene practices; a reviewer attributed a resident’s death to neglect and reported an unempathetic administrative response. Other reviews cite unsanitary rooms, old or broken equipment, and disputes over billing and costs. These accounts indicate that while many residents receive good care, there are instances of severely substandard care that families found unacceptable.
Dining and activities also receive mixed feedback. Several reviewers praise meal customization, generous portions, and enjoyable dishes (specific desserts like peach cobbler were mentioned), whereas others call the food terrible, note long meal wait times, and say the meal plan is poor. Activities and social programming are present—arts & crafts, bingo, nail services, outings—but some residents find activities uninteresting or insufficiently stimulating. Building comfort issues (overly hot) and limited visiting spaces were mentioned on the logistical side.
In summary, the reviews present a polarized but specific picture: Liberty Village of Marion appears to offer a clean, comfortable environment with strong rehab services and many caring staff members who provide excellent hands-on care for some residents. At the same time, there are substantial and recurring complaints about staffing shortages, inconsistent staff behavior, poor family communication, management and billing conflicts, and troubling reports of clinical neglect and unsanitary practices in certain situations or wings. Given the variability in experiences—some glowing and some alarming—prospective residents and families should tour the facility, ask detailed questions about staffing levels, infection/quarantine procedures, laundry and personal-item policies, recent incident reports, and how management handles complaints. Ask to meet the rehab team and nursing leadership, check references from recent residents or their families, and document any specific concerns before making placement decisions.
