The reviews for Axiom Healthcare of Mount Vernon are highly mixed and polarized, showing a facility where experiences range from highly positive to severely negative. On the positive side, multiple reviewers describe engaging activities, social opportunities, and communal dinners that help residents stay busy and connected. Several families express gratitude, reporting that admission improved daily life and that staff — including RNs and LPNs in some accounts — provided excellent, hands-on skilled nursing. A subset of reviewers explicitly praise the staff as attentive, report above-average food, and describe the building as very clean. Some reviewers even offer strong recommendations based on their positive experiences.
Contrasting sharply with the positive comments are very serious negative allegations. Some reviewers claim neglect significant enough to involve state regulators, and they describe night-shift CNAs as neglectful and staff more generally as failing to perform essential duties. Reports of poor hygiene — for example, urine left on the floor — and billing/administrative problems compound these concerns. Several reviewers highlight understaffing, high turnover, and confusion or disorganization in daily operations, all of which can undermine consistent care. Specific names of administrators are mentioned in negative contexts by some reviewers, indicating management concerns or dissatisfaction with leadership and responsiveness.
Care quality and rehabilitation services appear inconsistent across reviews. While a portion of reviewers praise the highest level of care, excellent RNs/LPNs, and beneficial hands-on training, others explicitly report poor rehab outcomes and express that their loved ones deserved better care. This split suggests variable performance across shifts, units, or individual staff members rather than uniformly good or bad care. Similarly, dining and facility cleanliness receive conflicting reports: some find the food above average and the facility very clean, while others report bad food and hygiene lapses.
Patterns to note are the frequency and severity of negative operational concerns (neglect allegations, state involvement, understaffing, high turnover, and administrative/billing issues) alongside pockets of strong clinical care and effective programming (activities, social engagement, and praised nursing staff). The overall sentiment is therefore mixed — for some residents and families the facility meets or exceeds expectations, while for others it falls short in critical areas of safety, staffing, and management. Prospective residents and families should investigate further by reviewing recent inspection reports, asking about staffing levels and turnover, touring the facility multiple times (including evenings/nights), and speaking directly with current families to get a clearer sense of consistency and overall reliability.
