Overall sentiment across the reviews is mixed but leans positive with important operational and communication concerns. Multiple reviewers consistently praise the quality of clinical care: comments describe care as excellent, residents feeling well treated, and physical therapy staff as caring and encouraging. These points suggest that hands-on clinical services and rehabilitation receive strong marks. Reviewers also note that rooms are clean and orderly and that the facility is not overcrowded, which contributes to a generally comfortable living environment.
Dining and activities are other clear strengths. Several reviewers explicitly call out good, excellent, or great food, indicating a reliable dining program that satisfies many residents. The activities program is described as having plenty of options, so social and engagement opportunities appear to be available and appreciated. Taken together, care quality, rehabilitation support, and programming/dining form the core positives in these summaries.
However, a number of operational and staff-related issues recur and temper the positive impressions. Communication about upcoming events is singled out as poor, which undermines residents' ability to participate and families' ability to stay informed. Reviewers also report negative staff comments or attitudes and note high staff turnover; this combination suggests inconsistency in staff-resident interactions and potential cultural or management problems that could affect continuity of care and resident experience.
A significant and recurring concern is loss or disappearance of personal items. Multiple summaries mention missing belongings and ineffective labeling practices, with reviewers expressing worry about accountability and possible mismanagement. This issue stands out because it affects residents' sense of safety and trust in the facility and is linked in the reviews to frustration with staff responses and a perceived lack of follow-through when items go missing.
Practical access issues are present as well. Some reviewers note that the facility is a long distance from their homes and that visiting can be difficult due to work schedules, which may not reflect the facility's performance but will affect family satisfaction and engagement. In summary, Friendship Manor appears to deliver strong clinical care, good meals, and solid programming, but it needs to address communication gaps, staff attitude and retention, and the security/management of personal belongings to improve overall satisfaction and trust among residents and families.