The reviews for New Albany Nursing and Rehabilitation present a sharply polarized picture of the facility, with some family members and residents describing very positive experiences while others report severe and alarming problems. Positive comments emphasize compassionate, attentive caregivers; strong nursing and rehabilitation staff; a clean physical environment; comfortable large rooms; and satisfying food. Negative comments allege serious clinical and operational failures including neglect, medication errors, missed meals, hygiene problems, odor and pest issues, unsafe equipment, and even an injury and a death while under the facility’s care. Taken together, the reviews suggest significant variability in care quality and serious concerns that merit attention.
Care quality and safety are the most divergent themes. Several reviews praise nurses, nursing assistants, and rehab instructors as caring, patient, and encouraging, with some residents feeling “spoiled” by the attention they received. Physical therapy and rehabilitation staff receive repeated positive mention for their skill and encouragement. Conversely, other reviewers describe severe lapses: a patient allegedly suffered a broken leg during a transfer, an alleged refusal to administer medicine, multiple accounts of missed medications and missed meals, and at least one report of a resident dying in the facility’s care. There are also reports that call lights go unanswered and that staffing shortages contribute to delayed or inadequate care.
Facility conditions and hygiene are another mixed area. Several reviewers describe the building and grounds as clean and well-kept, and note that staff know residents by name. At the same time, other reviewers report strong urine odor, reports that residents are not being bathed (only wiped down), rusted beds, bugs in the bathroom, and plumbing problems such as non-working toilets. These environmental and sanitation concerns are raised alongside claims that odors and unsanitary conditions have deterred residents from eating and have discouraged prospective residents and families.
Management, accountability, and consistency emerge as important patterns. A few reviewers specifically call out attentive directors and positive management interactions, but others assert a lack of proper incident reporting and poor follow-up—most notably a report that, after an injury, a family received only a bill and no incident report in response to requests. The reviews indicate wide inconsistency: some shifts or units appear to provide excellent, personalized care, while other shifts or units are perceived as short-staffed and neglectful. This inconsistency suggests that resident experience at this facility may depend heavily on timing, specific staff members, or particular units.
Dining and amenities also receive mixed feedback. Several reviewers describe good, plentiful food and large rooms, while others report missed meals and food service failures. High occupancy and a pleasant campus are noted by some, suggesting the facility is in demand, yet the severe complaints about care, hygiene, and safety from other reviewers create a contradictory overall impression.
In summary, reviews of New Albany Nursing and Rehabilitation reveal strong positives—compassionate individual staff members, skilled rehab/therapy, and comfortable physical spaces—but also serious negative reports involving clinical safety, hygiene, medication and meal administration, and inconsistent management response. The most significant concerns are safety-related allegations (injury during transfer, missed/withheld medication, death) and systemic issues (short-staffing, unanswered call lights, lack of incident reporting). The overall pattern is one of high variability in resident experience: while some residents and families report excellent, attentive care, others report neglect and dangerous lapses. These contrasting reports point to the need for careful, specific inquiry into staffing, incident documentation, hygiene protocols, and oversight when evaluating this facility further.
