Overall sentiment across the reviews is highly mixed but leans toward serious concern. Many reviewers praise individual caregivers, therapists, and certain social or recreational aspects of Rolling Hills Healthcare Center — citing caring aides, encouraging therapists, a warm common area with birds and visiting dogs, live music, weekly hair appointments, and a variety of activities. Several families report feeling relieved and confident about short-term rehab or long-term placement because specific staff members were attentive and residents enjoyed social time. At the same time, a large portion of reviews describe substantial, recurring problems involving care quality, safety, communication, and management, and several serious incidents have been reported.
Care quality emerges as a polarizing theme. Positive comments describe helpful aides who assist with meals, bathing, and daily needs and a strong therapy department. Contrastingly, numerous reviews report missed or delayed medications (including critical medications), medications left unsupervised on trays, and outright withholding of meds. There are multiple accounts of inadequate nursing supervision or no nurse present on the unit. These medical and supervisory failures are linked in some reviews to severe outcomes — falls, broken ribs, pressure sores, hospitalizations, and at least one report of a patient dying after leaving the facility. Several complaints were reportedly substantiated by the state health department, indicating regulatory concern rather than isolated family dissatisfaction.
Safety and personal-property issues are frequently raised. Reviews describe theft and loss of clothing, dentures, hearing aids, jewelry, and money; clothing mix-ups and lost laundry are common. Some families allege staff involvement in theft or attempted sale of residents’ belongings. Safety incidents include falls in hallways without family notification, removal of ankle monitors, patient-on-patient threats and violence, and reports of residents being left soiled or unattended. These problems combine to create a pattern of lapses that families found alarming, especially for residents with dementia or high-care needs.
Staffing and staff behavior are central to both praise and criticism. Many reviews note that staff appear caring, kind, and available, and some describe the facility as a great place to work. However, a substantial number of reviews emphasize chronic understaffing, overworked and undertrained nurses, apathetic aides (on phones, sleeping, or inattentive), and inconsistent adherence to care plans. Several reviewers reported rude or disrespectful nurses and a Director of Nursing described as unhelpful or dismissive. There are also allegations raising concerns about staff drug use and calls for drug screening. This inconsistency suggests that care quality depends heavily on specific shifts and individual employees rather than reliable institutional performance.
Communication and management reliability are repeatedly criticized. Families reported unreturned phone calls, poor explanations, contradictory answers, and excuses when incidents occurred. Management and administration receive mixed marks: some reviewers praise helpful administrators and feel peace of mind, while others describe unresponsive leadership, unresolved complaints, threats of eviction, double billing, liens on property, and unpaid charges. Payroll problems were reported by staff (unpaid wages, HR confirmation of nonpayment), and these operational issues compound family concerns about organizational stability.
Facility condition and amenities present a mixed picture. Positive comments highlight engaging communal features — birds, visiting dogs, live music, and regular activities — and functional services like laundry, labeling, and hair salon access. Conversely, several reviews detail poor sanitation (urine smell, dirty rooms), infrastructure problems (flooded rooms, water shutoffs, hot water running out), and an aging facility in need of a facelift or remodeling. Food quality is frequently described as poor or less than stellar, though a few reviewers enjoyed the meals. Activity programming is praised by some but criticized by others as limited or largely self-serve.
Regulatory, legal, and severe incident patterns make the reviews particularly concerning for prospective families. Multiple accounts reference substantiated state health department complaints, involvement of advocates, threatening voicemail and eviction threats, and at least one death and multiple hospitalizations tied to facility care. These are not minor service complaints but allegations of harm, neglect, and improper handling of vulnerable residents. Where positive experiences exist, they often hinge on particular staff members or short-term rehabilitation success rather than consistent institutional performance.
In summary, Rolling Hills Healthcare Center appears to deliver positive social and rehabilitative experiences for some residents, with notable strengths in therapy, certain caregivers, and communal programming. However, the weight and recurrence of serious negative reports — medication errors, neglect, theft, unsafe conditions, poor sanitation, communication failures, substantiated regulatory complaints, and management shortcomings — create a pattern of significant risk. Prospective residents and families should weigh the described benefits against the documented safety and quality concerns, request up-to-date state inspection reports, ask specific questions about staffing, supervision, medication administration protocols, incident reporting, and theft prevention, and, where possible, tour the facility multiple times and speak with current families and the facility’s management before making placement decisions.
