Overall sentiment in these reviews is mixed but reveals two strong, recurring themes: consistently high praise for direct-care staff and the dementia/Alzheimer’s unit, contrasted with recurring and serious concerns about facility management, staffing stability, and occasional safety incidents. Many reviewers emphatically describe the caregiving staff as compassionate, attentive, and personal — going above and beyond to make residents feel like family. Multiple posts praise the Alzheimer’s unit as large, secure, and well-equipped, noting that residents (including reviewers’ relatives) adjusted well and received specialized, competent care. Activities, trips, and events are frequently highlighted, contributing to a home-like environment with garden views and a quiet, small-town feel. Several reviewers specifically named staff (Racheal, Cola) and commended personalized therapy and family communication, with some reviewers noting external recognition (US News and World Report) as supportive context.
However, a substantial portion of reviews describe administrative shortcomings and systemic issues that significantly affect the overall assessment of the facility. Management is repeatedly characterized as unfriendly, dishonest, and in some accounts abusive toward staff. Some reviewers accuse administration of ignoring families, lying about staffing (no-call/no-show denials), and failing to respect DNR or end-of-life processes. Multiple reviewers name a specific administrator (Janie Swedenberg) and describe negative interactions with leadership. These management concerns are tied to deeper operational problems: high staff turnover, retention of poor-performing employees, low reported pay, and episodes of understaffing that leave caregivers overworked. Several reviewers link these staffing problems to declines in care quality and morale, describing staff as 'chewed up' and moving on, and noting key leaders being unavailable at critical times (e.g., away on holiday) which further stresses remaining staff.
Safety and incident reports are another notable pattern. While many families describe excellent hands-on care, there are disturbing, specific allegations across the reviews: roommate incidents involving thrown feces and loud disruptive behavior, aggressive incidents like thrown bloody tissues, and allegations of elder abuse on the dementia ward. One reviewer reported a death without family notification. These are serious red flags inconsistent with the praise for caregiving staff and suggest that experiences can vary dramatically depending on unit, shift, or staffing. Several reviewers explicitly call out racial discrimination and poor handling of sensitive incidents by leadership. Reviewers also raised concerns about documentation and safety markers (IJ tags referenced), indicating worries about both physical safety and proper record-keeping.
Facility conditions and ancillary services show both positive and negative notes. Many reviewers praise cleanliness, improvements over time, and pride in garden/room aesthetics. Others recall prior severe odor problems (human waste smell) and periods of poor cleanliness; a number of those same reviewers later noted improvement after management changes. Dining experiences received mixed feedback: food preparation and taste drew complaints from some families, while other reviewers did not emphasize dining negatively. Smoking policy and logistics are mentioned as a minor but persistent annoyance—smoking is allowed outside but without sufficient shelter, which affects resident comfort in poor weather.
Taken together, the reviews paint a complex picture where the quality of day-to-day resident care is often upheld by dedicated frontline staff who create a warm, personal environment, especially in dementia care. Yet the facility appears to struggle with leadership, staff retention, and intermittent but serious safety and administrative failures that can overshadow the positives for some families. Reported improvements (cleanliness, some management changes) suggest progress in some areas, but the recurrence of grave allegations—abuse, non-notification of death, discriminatory behavior, and violent roommate incidents—indicates structural issues that deserve immediate and sustained attention. Prospective residents and families should weigh the strong testimony about compassionate caregivers and the secure Alzheimer’s unit against the documented administrative and safety concerns, ask for current staffing/turnover metrics, incident logs, and meet both management and front-line staff in person to gauge consistency before deciding.
