Overall sentiment across the supplied reviews is mixed but leans positive in several recurring areas: many reviewers emphasize that Hickory Creek at Scottsburg has a warm, home-like, small-facility feel. The size and atmosphere of the building are repeatedly described as cozy, personal, and family-like—qualities that several reviewers say contribute to residents feeling at home and create close relationships among residents and staff.
Staffing and caregiving are the most frequently commented areas and show a split pattern. A large portion of reviews praise the staff as friendly, caring, polite, and knowledgeable; reviewers mention helpful and supportive management, a highly experienced clinical team, and that residents are well cared for. Several comments also note that the facility can be a great place to work, which can correlate with good staff morale and continuity of care. Positive mentions extend to visitors having pleasant experiences and to residents being described as loving and sweet.
Alongside the positive observations about staff and care, there are significant and serious negative reports that must be highlighted. Multiple reviews describe instances of staff mistreatment and disrespectful conduct. The most alarming specific allegation in the summaries is that a woman with Down syndrome was locked in a bathroom for an hour, and that some residents were left scared and crying after that incident. These accounts suggest potential safety and supervision failures and indicate that at least some reviewers experienced or witnessed highly concerning behavior. Additional critiques include claims that management or staff were unresponsive to complaints and that accountability and follow-up were lacking in some cases.
Facilities, activities, and dining receive consistently positive remarks. Reviewers commonly praise the building itself as nice and comfortable, the food as exceptional, and the kitchen staff as talented. A wide variety of activities is called out, suggesting an active programming schedule that contributes to resident engagement. Taken together, these elements portray a facility with strong amenities and lifestyle offerings.
A pattern emerges of mixed or inconsistent experiences: many reviewers report warm, attentive care and a homelike environment, while a smaller but serious subset reports neglectful or abusive incidents and poor complaint responsiveness. This variability may indicate differences in shifts, individual staff members, or isolated incidents rather than uniform facility-wide practice—but the presence of severe allegations (e.g., the bathroom lock incident) raises concerns about oversight, staff training, and complaint resolution processes.
In summary, Hickory Creek at Scottsburg is frequently praised for its small, homey atmosphere, caring and friendly staff (in many reviewers' experiences), good clinical experience, enjoyable meals, and robust activities. However, there are notable and serious negative reports about staff mistreatment, safety lapses, and unresponsiveness to complaints. Prospective residents or family members should weigh the strong positive indicators of environment, programming, and food against the documented concerns about staff behavior and oversight. If considering this facility, it would be prudent to ask facility leadership about staff training, supervision practices, incident reporting and resolution procedures, and any steps taken in response to reported incidents to better understand how the facility addresses the types of concerns raised in the negative reviews.
