Overall sentiment across the reviews is strongly positive: reviewers consistently describe Rolling Meadows Senior Living (Swan Place referenced in multiple comments) as a clean, attractive, and welcoming community where residents feel at home. The facility’s physical environment receives high marks — people frequently highlight the beautiful building, bright and spacious apartments with large windows, well-kept grounds and two lovely courtyards (one with a gazebo), large community rooms, and pleasing views and location. Many reviews describe a family-like, warm atmosphere in which residents socialize, attend events, and enjoy the setting.
Care quality and the staff are the most frequently praised aspects. Numerous reviewers call the staff compassionate, caring, responsive, and attentive; families appreciate that caregivers are quick to respond, knowledgeable about residents’ needs, and provide personal care such as medication assistance and bathing. Several reviews mention specific procedural positives (blood pressure checks before meds, planned placements that matched needs, smooth transitions) and emphasize the peace of mind families feel knowing loved ones are safe and supported. Leadership and administrative staff are often singled out as strong, with multiple comments noting helpful directors and top‑notch leadership that contribute to a well-run community.
Dining and housekeeping show mixed but generally favorable feedback. Many reviewers praise nutritious, delicious meals and call food “top‑notch,” while a number of others point out variability — some days are excellent and other days disappointing. A few reviewers explicitly noted unimpressive meals or that food quality seems to vary day‑to‑day, though others said improvements were occurring. Housekeeping and maintenance receive consistent praise: apartments and common areas are described as clean and well cared for, and laundry service (sometimes noted as free) is appreciated.
Activities, social life, and transportation are strengths: reviewers report a wide range of activities (religious services, monthly family events, outings, picnics, van rides, and frequent programs) that keep residents engaged and social. Residents are described as active and “out and about,” and family-oriented events are highlighted as heartwarming. A few reviewers felt activities could be increased in frequency or variety and noted that activity staff can be understaffed and would benefit from more support.
Patterns of concern are consistent and worth noting. Several reviews call out staff turnover and periodic management changes; while many current staff and leaders are praised, turnover creates anxiety for families and raises concerns about continuity. Food inconsistency is another recurring issue — while many enjoy the meals, others report variable quality. Operational issues mentioned by multiple reviewers include confusing scheduling for showers or personal care, occasional lack of visible staff presence (not seeing staff daily), and new hires not being properly introduced to residents and families. Price increases were also mentioned as a concern by at least one reviewer.
In summary, the community is widely regarded as a warm, safe, and well-run place with caring staff, attractive facilities, active programming, and strong family communication. The principal areas for improvement identified across reviews are reducing staff turnover and improving consistency (particularly in dining and daily staffing/engagement), ensuring newcomers are introduced and schedules are clear, and addressing perceptions about pricing. When weighed together, reviewers overwhelmingly recommend Rolling Meadows/Swan Place for quality care and a friendly, home-like environment, while offering constructive feedback primarily around consistency and staffing stability.
