Overall sentiment across the reviews is mixed but leans positive regarding personal attention, atmosphere, and suitability for lower-acuity or short-term stays. Reviewers frequently praise the staff as friendly, caring, and attentive — many say staff behave like extended family and go above and beyond. Directors and tour staff are described positively in several accounts. The community’s smaller size and mansion-like, Bed & Breakfast style décor are repeatedly noted as strengths, contributing to a warm, homey dining and social atmosphere. Private, single-occupancy rooms with private bathrooms, furnished accommodations, and a beautiful dining room are consistent positive points. Multiple reviewers specifically recommended Higley Mansion Care Center for short-term or post-surgical stays, and some mentioned availability of temporary rentals. Several reviews highlight that nursing care is on duty at all times and that hospice experiences were positive.
Care quality and staffing present a nuanced picture. Many reviews emphasize caring, attentive staff and consistent nursing presence; residents and families often report satisfaction with day-to-day care. However, there are repeated concerns that staff are stretched and that turnover is an issue. A small number of accounts report aloofness from some staff and at least one incident where a dining manager belittled staff in front of residents—this kind of management behavior prompted a family to look elsewhere. Importantly, reviewers note limitations in clinical capability: the facility reportedly does not provide skilled nursing care and does not accept Medicaid, so it is not appropriate for individuals who require higher-acuity medical services or who rely on Medicaid coverage.
Facility condition and safety are described with both praise and caveats. Many reviewers call the building very clean, well-kept, and free of odors, and they were impressed by the mansion-like charm despite the building’s age. Others characterize the building as older, darker inside, and less appealing—comments that it is an “old-style nursing home” or “not homey” appear in multiple summaries. Specific safety concerns were raised, most notably the lack of locks on residents’ doors, which some reviewers flagged as a serious issue to verify. The dining area is praised for its beauty by some but also criticized as congested by others.
Dining and activities are other areas with mixed but generally favorable feedback. Several reviewers mention excellent or great food and a warm dining atmosphere, while a few describe food quality as questionable. Activities are highlighted as a strong point by many: music, parties, bingo, and plenty of choices were mentioned, contributing to resident satisfaction and social engagement. Conversely, a minority of reviewers felt there were not many activities and described the environment as quiet or less active.
Taken together, the pattern suggests Higley Mansion Care Center was well-suited for residents seeking a smaller, more personal, home-like environment with private rooms, regular nursing presence, active social programming, and an emphasis on comfort and hospice support. It appears less suitable for people requiring skilled nursing care, those dependent on Medicaid, or families for whom modern facility design and robust clinical staffing are priorities. The reported staff turnover, occasional sanitation/safety concerns, and at least one instance of unprofessional management behavior are important caveats families should investigate further.
Final and consequential note: one of the review summaries states the facility is "closed permanently." That status supersedes considerations about suitability or availability; any planning should verify the current operational status and licensing. If considering this property historically or for comparison, focus on its strengths in personal attention and short-term care, and on the recurring weaknesses around clinical scope, staffing stability, safety features (locks), and some inconsistencies in dining/cleanliness.