Immanuel Pathways - Southwest Iowa

    1702 N 16th St, Council Bluffs, IA, 51501
    3.6 · 8 reviews
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    1.0

    Neglectful care, dangerous medical decisions

    I encountered caring, diligent staff, helpful doctors, and reliable drivers, but my overall experience was deeply negative. I saw soiled areas and inadequate incontinence care, staff indifferent to the family's burden, an unpleasant receptionist, and management in denial. Worst, unqualified medical decisions - a dementia diagnosis without neurologic testing and a prescribed medication that likely triggered seizures - led to an ER visit that almost cost my grandma her life; I was even urged to sue and believe this program should be shut down or reported to Adult Protective Services.

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    Amenities

    3.63 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.6
    • Meals

      3.6
    • Amenities

      3.6
    • Value

      2.0

    Location

    Map showing location of Immanuel Pathways - Southwest Iowa

    About Immanuel Pathways - Southwest Iowa

    Immanuel Pathways - Southwest Iowa sits in Council Bluffs and serves older adults with different needs, and though it has all the look and feel of a good retirement community, there's always more happening than first meets the eye, like the way they focus on keeping people in their own homes through the PACE® program, which stands for Program of All-inclusive Care for the Elderly. The center offers things typical to assisted living, like skilled nursing, hospice, rehab after hospital stays, and basic medical help, but it also brings in more specialty care with places such as Western Iowa Periodontics and Implant Dentistry and the Wings of Hope Cancer Support Center. People get support for mental health too, including psychiatrists and psychoanalysts on the clinical team alongside physicians, internal medicine practitioners, and speech pathologists, all looking out for the residents' well-being.

    They've got amenities like you'd expect in assisted living and healthcare places, and it's set up so folks who qualify for nursing home care can still live in their own homes but with all the health, pharmacy, and therapy services arranged for them. The team, led by the Executive Director Teresa Batten, takes pride in working together with residents to offer all types of care-from aged home care and respite care for children to occupational therapy and support groups for families and caregivers. Everything they do, they set out to do with honesty, and the BBB has given them an A+ rating, which says something about their trustworthiness. They're a non-profit, so their mission is about meeting each person's unique needs, helping seniors keep their independence, and providing guidance about long-term care and insurance if needed.

    The Southwest Iowa center has strong links with other Immanuel Pathways programs in places like Des Moines and Omaha, but here in Council Bluffs, they've laid out a clear path for older adults to find care and keep up their connections to family and the local community while still having access to skilled, long-term care when it's needed. With their wide range of health and wellness services-which includes pharmacies, nursing home care, and even hospice-they give older adults and their families a lot of support. Their 4.0-star rating from reviews shows a steady, positive experience, and the team keeps working to serve people in a straightforward, caring manner, with a focus on each person's quality of life.

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