Overall sentiment in the collected reviews for Midlands Living Center is predominantly positive, with multiple reviewers emphasizing high-quality, compassionate care and strong staff engagement. A clear theme is that nursing staff, CNAs, and administrative personnel are frequently praised as caring, knowledgeable, and responsive. Many reviewers specifically call out long-tenured employees and low staff turnover, which correlates with feelings of continuity, trust, and stability. Families often reported that staff proactively communicate—using portals for face-to-face interactions—and that staff availability helped calm anxieties and provide reassurance about residents’ well-being.
Care quality and staff behavior are the strongest positive patterns. Numerous accounts highlight individualized services, strong resident engagement in care, and a warm, welcoming environment that makes residents and families feel like their loved ones are in good hands. Several reviewers note that the facility is VA-approved, that rooms are sufficient in size, and that residents receive attentive nursing care. Office staff, directors, and administrators were also mentioned favorably, with specific staff members (e.g., Laura Stirtz in one summary) identified for clearly explaining processes. Pet therapy (including a resident bunny) and faith-based options such as church services are available and valued by reviewers.
Facility, cleanliness, and building condition show mixed but largely favorable impressions with nuance. Many reviews describe the building as older but well maintained, clean, and providing a homelike atmosphere. At the same time, several consistent cons emerge: reviewers frequently noted the structure and decor are outdated, and a subset of reviews raised serious cleanliness concerns—explicitly mentioning mold, unpleasant smells, and filthy conditions. These negative cleanliness reports are less numerous than positive cleanliness comments but are significant because they contrast sharply with the majority view of a clean facility.
Dining and activities are generally seen as strengths. The activities program is highlighted repeatedly—bingo, hall exercises, outings for fresh air, varied events, and effective activities staff that keep residents engaged. Food receives mixed but mostly acceptable feedback: many reviewers said the food is good and that there were no complaints, while others noted meals are sometimes delivered in styrofoam containers and that food quality perceptions vary among families. Overall, meals are described as sufficient by multiple reviewers, and the availability of community outings and regular events contributes positively to resident quality of life.
Management, communication, and notable concerns: proactive communication via portals and staff availability are praised, and some reviewers explicitly stated there were no hidden costs and that the facility offers good value. However, notable and serious negative patterns appear in a minority of reviews. These include allegations of racist behavior by staff, episodes of rude or unprofessional conduct (one review named a staff member who allegedly yelled at an elderly visitor), and at least one report of an unannounced transfer from a hospital to the facility—raising questions about coordination and family notification in that instance. There are also multiple comments that while some staff are exceptional, others appear indifferent; this inconsistency in staff attitude is a recurring theme.
In summary, the dominant impression from these reviews is of a facility with strong, compassionate caregiving and active, engaging programming, supported by long-standing staff and good communication practices. The facility’s older physical plant and decor are offset by many reviewers who find it well maintained and clean; nevertheless, isolated but serious complaints about cleanliness and staff conduct (including allegations of racism and unprofessional behavior) introduce important caveats. Potential residents and families should weigh the overwhelmingly positive reports about care, staff responsiveness, and activities against the less frequent but significant concerns, and consider follow-up questions or an in-person visit focused on cleanliness, staff culture, and communication protocols before making a placement decision.
