The reviews for Northcrest Living Center present a mixed but detailed picture, with many positive care and facility attributes tempered by serious concerns about consistency and specific incidents. Several reviewers emphasize that much of the direct care staff are "wonderful, kind, and caring," and describe the facility as compassionate and a good long-term residence (one resident stayed nearly three years). Positive recurring themes include a well-equipped physical therapy area with a helpful PT team, accessible large bathrooms, private rooms, an on-site laundry, and a facility size that feels comfortable for families — described as having a "hometown feeling." Activities such as bingo and live piano during lunch and reports of excellent food further contribute to a favorable resident experience for some families.
Facility cleanliness and physical accessibility receive generally positive mentions, though this is not uniform. Multiple reviewers called the facility clean and easy to get around, and noted thorough management and responsiveness in at least some cases. The combination of a good PT program, private rooms, and on-site conveniences (laundry, accessible bathrooms) are clear strengths that appeal to families seeking either short-term rehabilitation or long-term placement.
However, a number of reviews document notable and serious concerns about consistency of care and staff behavior. Several reviewers reported unprofessional or inattentive attitudes from some staff, including slow responses to call buttons, bruises observed on a resident, and infrequent bathing. One reviewer reported that their loved one was not fed meals during the first 24 hours after admission and that an oxygen reading was substantially discrepant (reported as "supposed to be 6 but 2"), indicating potential clinical-safety issues. Another reviewer described an instance of a staff member making a disrespectful comment about a patient dying. These accounts, combined with menu/dining complaints and at least one report of cleaning shortcuts ("one rag cleaning"), point to variability in standards and practice across shifts or teams.
Management responsiveness is described in both positive and mixed terms. Some reviewers praised management as thorough and responsive, and one reviewer noted that after an initial poor care incident an apology and improved care followed. Others reported the administrator being rude. This split suggests that while leadership can and sometimes does address issues effectively, there are lapses in oversight or communication that have real consequences for residents and families.
A few reviewers were strongly negative — one explicitly stated they "would not recommend" and linked their experience to a very poor outcome (the death of their mother), while other accounts reported disappointment and worry about elder care. At the same time, other families reported compassionate, quality long-term care and positive daily experiences. The dominant pattern across reviews is therefore one of unevenness: when staff and management perform at their best, the facility offers many of the attributes families want (clean, accessible, supportive therapy, engaging activities); when lapses occur, they can be significant and affect safety, dignity, and trust.
In summary, Northcrest Living Center appears to provide several strong features—particularly in therapy services, facility accessibility, and periods of compassionate, attentive care—but reviewers repeatedly call out inconsistent staff professionalism, lapses in personal care and cleanliness in certain instances, and isolated but serious medical and communication concerns. Families considering Northcrest should weigh these mixed reports, ask specific questions about staffing, shift-level oversight, clinical monitoring (e.g., handling of oxygen and timely response to calls), and policies for admissions and first-day care. Reviewers expressed hope for improvement and documented instances where management intervened positively, which suggests that some issues can be and have been addressed when raised.
