Overall sentiment from the collected reviews is mixed but consistent in two major themes: the physical environment and amenities are widely praised, while staffing levels and administrative follow-through are key sources of concern. Many reviewers emphasize that the building, grounds, and apartments are clean, attractive, and comfortable. Specific facility strengths repeatedly mentioned include spacious two-bedroom units, walk-in showers with safety bars, elevators, and meticulously maintained landscaping. The community offers a broad set of on-site amenities — pool table, gym, beauty salon, library/reading/TV rooms, and activity spaces — and some reviewers describe a calm, home-like, and church-oriented atmosphere that suits residents seeking a quieter living environment.
Dining and support services receive generally positive comments: several reviewers note good food with variety and the ability to accommodate special diets, plus routine housekeeping (weekly or even daily in some reports). Practical inclusions such as lifeline service and utilities covered by rent are singled out as useful. Transportation buses and community events (holiday light displays, holiday programming) and access to mental health services are valued by families and residents who want ongoing engagement and clinical support.
Care quality and staff behavior are described very differently across reviews. On the positive side many accounts call the staff "amazing" or "genuinely caring," praising responsiveness to resident ideas and engagement in activities (craft groups, bingo, exercise). These reviews describe staff who reduce residents’ anxiety, create a welcoming environment, and are proactive about resident needs. However, an important counterpoint appears frequently: understaffing, long response times for assistance (including restroom help), and reports of inadequate supervision. Specific negative incidents include residents not being showered regularly and being left in chairs for hours, therapy being stopped due to paperwork, delayed or extended COVID quarantines, and staff working while symptomatic or slow vaccine rollout. These contradictions suggest variability in staffing levels, training, or shift coverage that produces very different experiences depending on timing and unit staffing.
Administrative and management issues emerge as another clear pattern. Some reviewers report that management is responsive, listens to resident ideas, and apologizes when mistakes occur. Others report repeated complaints with no visible improvement, staff who are "easily offended," and families labeled as hostile when they press concerns. More serious administrative failures are described: misplaced or removed personal items and medical equipment (with at least one case where equipment was later found and an apology issued), Medicare paperwork not submitted, and therapy interrupted because of missing documentation. These accounts imply gaps in operational oversight and communication that can materially affect resident care and family trust.
Activities and community life are also inconsistent in reviewer reports. Several accounts describe engaging programming — craft groups, bingo nights, exercise groups — and a staff willing to try resident ideas. Conversely, other reviews say activities are limited or not sufficiently varied, and that the resident population skews older which may affect programming choices. Financial perceptions vary too: some reviewers appreciate the affordability and rent inclusions (utilities, lifeline) while others call the community expensive, indicating that value depends heavily on individual circumstances and expectations.
In summary, Good Samaritan Society - Davenport appears to offer a well-maintained, comfortable physical environment with many desirable amenities and several staff who are compassionate and proactive. At the same time, recurring reports about understaffing, inconsistent care practices, COVID-related management problems, lost or mishandled belongings, and administrative paperwork failures are significant and warrant careful consideration. Prospective residents and families should weigh the strong positives around facilities and certain staff members against the risk of variability in daily care and administrative reliability. When evaluating this community in person, ask specific questions about staffing ratios and turnover, protocols for personal belongings and equipment, recent COVID practices and vaccination timelines, the process for handling paperwork (therapy/Medicare), and examples of consistent activity programming to better predict the likely day-to-day experience.
