Overall sentiment in the reviews for Genesis Senior Living Center is mixed, with a substantial split between strongly positive experiences and severe negative reports. Many reviewers praise individual caregivers and certain teams as dedicated, loving, and attentive, creating a family-like, home-like environment that provides peace of mind. These positive accounts frequently highlight passionate staff who treat residents like family, active programming (Bible studies, Bingo, pet visits), and staff who are helpful, considerate, and engaged in resident participation. Some reviews also note management recognition and potential plans for building or program improvements, indicating areas of investment or planned change.
However, an important and recurring set of negative themes undermines the positive reports. Several reviews describe serious care failures, including infections and bedsores, and at least one extreme safety incident involving oxygen not being provided or handled correctly, with an alleged dangerously low oxygen reading of 59%. There are reports that staff offered excuses or were deceptive about resident relocations; one reviewer specifically references alleged deception about moving a resident to another facility. Frequent relocations of a single patient (multiple moves in under six months) and poor communication—specifically complaints about a coordinator named Dixie—are also recurring issues. These incidents point to inconsistent clinical oversight and handoff procedures.
Staff quality appears highly variable. While many reviewers describe genuinely caring, attentive, and helpful staff members who ensure safety and comfort, others report caregivers lacking compassion, instances of staff potentially being under the influence, and perceptions of ignorant or disgusting behavior. Low pay and low morale are mentioned as contextual factors that may contribute to turnover and inconsistency in care. This variability results in polarized experiences where some families feel their loved ones are ‘‘in great hands’’ and others report that they would not recommend the facility.
Facility condition and operations are another divided area. Positive summaries describe a comfortable, active environment with organized activities and engaged residents, often accompanied by pictures and programming that promote activity. By contrast, other reviews describe a ran-down building, poor cosmetics, dirty and smelly rooms, and general poor cleanliness. These environmental concerns are linked in some accounts to infection-control problems and a perception of institutional neglect. Dining and daily care issues are cited in the negative reports as well: residents allegedly not checked on, not receiving activities of daily living (ADLs), and being served cold food.
Management and responsiveness emerge as a critical theme. Some reviewers note visible management recognition and hints of planned improvements, but multiple negative reports describe unresponsive management and poor communication, which exacerbate family distress when serious medical or safety concerns occur. The combination of alleged deception, lack of responsiveness, and specific named communication breakdowns suggests systemic issues in coordination and transparency in certain cases.
Pattern-wise, the reviews indicate two distinct experiences: a cluster of positive, trust-building interactions with dedicated staff and meaningful activities, and a cluster of alarming safety and quality failures that include medical neglect, facility deterioration, and poor communication. The most significant and actionable concerns from the reviews are the reports of medical harm (infections, bedsores) and the oxygen incident, followed by hygiene and cleanliness issues, inconsistent staffing quality, and communication breakdowns surrounding resident movement and care coordination. Families considering this facility should weigh both the praise for caring staff and activities and the serious negative reports, and they may wish to probe specifically about clinical staffing, infection control, oxygen and emergency procedures, frequency of room moves, and how management addresses complaints. Overall, while many staff are praised for compassionate care, the inconsistency and the severity of some negative incidents make it important to verify current conditions and safeguards before placing a loved one there.
