University Park Nursing and Rehabilitation

    233 University Ave, Des Moines, IA, 50314
    2.2 · 22 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Neglectful management despite hardworking staff

    I had a mixed but mostly negative experience. Some frontline caregivers were kind, experienced, and ran good activities, but overall staffing and management were neglectful and chaotic - poor hygiene, terrible food and minimal feeding effort, lack of supervision, and incidents (scabies, a lorazepam reaction, a five-day hot-water outage) that put residents at risk. Administration - especially the new/condescending admin - was rude, unprofessional, and harassed staff; PT/OT rushed discharges against nursing advice. I wouldn't send a family member here until management is overhauled, even though the hardworking staff try their best while being overworked and underpaid.

    Pricing

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    Amenities

    2.23 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.0
    • Meals

      2.8
    • Amenities

      4.0
    • Value

      2.0

    Location

    Map showing location of University Park Nursing and Rehabilitation

    About University Park Nursing and Rehabilitation

    University Park Nursing and Rehabilitation sits at 233 University Ave. in Des Moines, Iowa, and has served the community for over 20 years. This nursing home provides skilled nursing, long-term care, and short-term rehab for people who need help with health and daily activities. People who stay here can get wound care, IV therapy, tracheotomy care from a full-time Respiratory Therapist, and help for diabetes and pain. They also have ostomy care, enteral nutrition, continence support, and medication management. Licensed nurses are always on-site, and a team of nursing assistants and therapists works with doctors to make care plans that fit each resident. Folks can receive physical, occupational, and speech therapy with professionally supervised therapy programs in the facility, and if someone needs infusion therapy, that's available, too.

    University Park offers respite stays, so caregivers can get a break through programs like Restore and Rejuvenate, and there's memory care, palliative care, or regular everyday caregiving. The staff provides help with bathing, dressing, and other daily needs, and they do housekeeping and laundry for the residents, too. Private rooms are available, each with free WiFi and a TV with cable, and there are pleasant gathering rooms for families, a lounge with a large TV, and even beauty or barber services. Visiting pets are welcome if they're up-to-date on shots. Residents can go to social activities, join special programs for engagement, and spend time in the facility's pretty outdoor spaces. The building recently had renovations to make things nicer, and there's transportation to appointments.

    University Park Nursing and Rehabilitation gets a rating of 2.6 from 10 online reviews. The team of motivated nursing assistants and therapists aims to keep everyone comfortable, safe, and as independent as possible. The facility is owned by a group that values compassionate care and tries to keep things up-to-date. With housekeeping, nutritional counseling, patient-focused care plans, and a friendly environment, University Park Nursing and Rehabilitation makes sure people get the support they need whether they're recovering from surgery or living long-term.

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