Overall sentiment across the reviews is highly positive, with frequent praise for the quality of care, responsiveness of staff, and the facility’s upkeep. Reviewers repeatedly describe the staff as compassionate, friendly, and attentive — from administration through nursing and housekeeping — and highlight fast nursing responses via the call button and proactive communication with family members. Multiple accounts emphasize that residents feel at home, settle in easily, and that families feel relieved and happy with the care provided.
Facility and maintenance are consistently seen as strengths. The complex is described as newer, clean, and well-kept, with townhouse-style, one-level homes that many reviewers appreciate. Maintenance staff are called dedicated and responsive; yard-mowing and snow-removal options are noted benefits. The physical environment contributes to peace of mind, with specific mentions of nicely maintained homes, pleasant views from windows, and overall properties being in very good shape.
Community life and activities receive strong endorsement. Residents and families report a friendly, social atmosphere with many opportunities for interaction: exercise classes (including Zoom during the pandemic), card games, music, neighborhood gatherings, and casual meetups while walking. The dining room available for lunch and a variety of scheduled activities help keep residents engaged and busy. Several reviewers specifically note the facility’s efforts to keep people active and involved, even during difficult times.
Care services and customization are highlighted as practical strengths. In addition to routine nursing care, there are options to purchase extra services such as medication set-up and shower assistance, which reviewers appreciate for the flexibility they provide. The staff’s willingness to go above and beyond, including respectful and comfortable end-of-life care, is repeatedly mentioned as a sign of deep compassion and professionalism.
Management and family relations are another positive theme. Reviewers report that administration is accommodating and works well with families, being attentive and proactive about resident needs. This contributes to a sense of safety and satisfaction among residents and relatives and is tied to the frequent recommendation of the community.
Notable patterns of concern are limited and generally minor. The primary negative points are tied to temporary pandemic-related shutdowns of in-person social activities, which some residents missed, though Zoom exercise classes and informal interactions helped offset that. A very small number of comments reference technical issues (for example, laptop setup) and one review notes that the facility is not a good environment for fieldwork students seeking to learn and improve — a concern relevant mainly to those looking for training placements rather than typical resident or family considerations.
In sum, the reviews paint St. Francis Manor as a well-maintained, community-oriented senior living option with compassionate staff, responsive maintenance and nursing, plentiful activities, and strong family communication. Minor drawbacks are largely situational (pandemic closures) or specific (technical setup, suitability for student fieldwork) and do not materially detract from the overwhelmingly positive experiences reported by residents and their families.
