The reviews for Creekside Living - Cottages and Villas present a mixed but strongly polarized picture, with several serious safety and care concerns reported alongside clear examples of competent and reassuring services. On the negative side, multiple reviewers describe incidents that raise immediate patient-safety alarms: medication mistakes (including wrong drugs administered and at least one report of an overdose), long delays in providing pain relief (one account cites a two-hour wait for a pain pill), and apparent neglect such as residents being denied water or left on the toilet for extended periods (25 minutes reported). These reports suggest lapses in both basic caregiving and medication management that could have severe consequences for vulnerable residents.
Staffing and responsiveness are recurring themes tied to those safety problems. Short staffing is repeatedly mentioned and appears to be linked to slow responses to alert buttons and requests for help. Several reviews explicitly connect slow or absent responses to understaffing, with families describing repeated excuses rather than corrective action. This pattern contributed not only to delays in comfort measures like pain medication and water but also to unfulfilled promises for rehabilitative services: therapy and rehab were reported as promised when arranging care but later not delivered. Additionally, reviewers raised concerns about the facility's infection-control practices, noting a lack of COVID protocols or visitor testing, which is an important operational consideration for residents and families.
Dining and rehabilitative services receive negative comments as well. Meals are described as greasy and high in carbohydrates, implying limited attention to balanced, healthful nutrition for residents who may have specific dietary needs. Promised therapy or rehab services not being provided was called out more than once, indicating a gap between what families were told during intake or marketing and the actual services received.
Balancing these criticisms, several reviews highlight positive, sometimes contrasting experiences. Multiple reviewers praise the professionalism of staff, timely communication with families, and improvements in care—some note that neglect ceased and that the resident is no longer being overlooked. Specific facility strengths cited include private rooms, a secure unit, and engaging activities that go beyond stereotypical offerings like bingo. These favorable comments suggest that the facility can and does provide good, reassuring care and programming for some residents and that management or staff efforts have led to improved outcomes in certain cases.
Taken together, the reviews point to inconsistency in the quality and reliability of care at Creekside Living - Cottages and Villas. The most serious and recurrent issues center on safety (medication errors and overdose reports), basic caregiving (access to water, timely help, being left unattended), and operational shortcomings tied to short staffing and unfulfilled service promises (therapy/rehab not provided). At the same time, there is credible evidence of competent, professional staff, effective communication with families, secure accommodations, and meaningful activities that provide peace of mind for some families. Prospective residents and their families should weigh these mixed signals carefully: verify current staffing levels, medication management protocols, infection-control practices, and actual rehabilitation services offered, and ask for specific examples of how the facility has addressed the serious incidents described by reviewers to ensure consistent and safe care.
