Overall sentiment across the reviews is strongly positive about the lived experience at The Lakeside Village, with repeated praise for its location, physical setting, staff compassion, dining, and activity programming. Many reviewers highlight the beautiful lake views, a well-maintained and attractive building, and a non-institutional, home-like atmosphere that helps residents thrive. The community offers a wide range of apartment sizes and living options, including a memory care wing, which reviewers cite as an advantage for continuity of care. Several people described the move-in and transition as smooth, and many emphasize that residents enjoy an active, social lifestyle supported by transportation to off-site activities.
Care quality and staffing: Most reviews emphasize that direct-care staff are caring, skilled, and patient. Reviewers repeatedly call out individual employees and teams (some by name) for compassion, responsiveness, and helpfulness — including positive experiences with hospice collaboration and family communication. Clinical care for memory-loss and dementia needs is often described as suitable and reassuring. However, the dominant operational concern is staffing: many reviewers note staffing shortages, turnover in key positions, and short-staffing that has at times affected service consistency. A few reviews specifically request a 24-hour nurse presence, implying limited around-the-clock clinical coverage. Overall, clinical competence and compassion receive high marks, but staffing continuity is an ongoing issue to monitor.
Facilities, maintenance, and amenities: The facility’s amenities and communal spaces receive strong praise. The dining room, workout room, and activity spaces are described as beautiful and well used. Cleanliness and a pleasant smell are often mentioned. Reviewers enjoy the variety in meals and alternatives, and many call the food excellent. Some operational concerns appear around maintenance capacity — several reviewers reported maintenance slowdowns or understaffed maintenance teams. One specific logistical complaint concerns elevator placement that can force longer walks for some residents. Despite these concerns, the majority describes the environment as safe, well-kept, and welcoming.
Activities and quality of life: Activities are a well-noted strength. The Lakeside Village runs robust programming (fitness classes, personalized exercise plans, bingo, Wii, movies, church services, coffee socials, tours, and lunch outings), and many reviewers say residents are “never bored.” Transportation to activities is frequently available and appreciated. Reviewers also note a strong effort to return to pre-COVID programming and routines, leading to improved morale and engagement.
Dining: Dining is consistently cited as a positive. Reviewers frequently describe meals as tasty, nutritious, and adaptable to preferences. The dining experience is characterized as pleasant and social, contributing materially to residents’ day-to-day satisfaction.
Management, communication, and billing: This is the most polarized area in the reviews. Some reviewers describe management as involved, communicative, and improving under new leadership; others report inconsistent communication, lack of organization, and even serious allegations such as untruthful management, HIPAA violations, and false advertising. Financial concerns also appear: while several reviewers call the community excellent value for money, a minority report unexpected or inappropriate charges (including billing after death) and describe perceived corporate-driven overcharging. These kinds of allegations should be carefully investigated by prospective residents and families — ask for written billing policies, move-out/exit fee details, and references.
Patterns and recommendations for prospective residents: The consensus highlights many strengths — staff compassion, an active lifestyle, good food, attractive lakefront facilities, and options for memory care — making The Lakeside Village a compelling option for many seniors. Key caveats are operational: check current staffing levels and turnover rates, clarify clinical coverage (including night and 24-hour nurse availability if that is important), ask for written maintenance response times, and get clear, itemized explanations of fees and billing practices to avoid surprises. Also inquire specifically about management stability and how resident/family concerns are handled. Overall, the community scores highly for quality of life and compassionate day-to-day care, but prospective residents should perform targeted due diligence on administrative, staffing, and billing practices before committing.
