Overall sentiment across the reviews of Floyd Senior Living is predominantly positive, with frequent and consistent praise for frontline staff, cleanliness, dining, and the small, home-like environment. Many reviewers emphasize a welcoming, family-like culture created by compassionate, professional caregivers and attentive administration. Staff are repeatedly described as kind, patient, responsive, and communicative; several reviewers call out specific staff or directors by name for going above and beyond, coordinating hospital transitions quickly, keeping families informed, and providing strong hands-on care. The facility's small size (roughly 26 rooms, per reviewers) is often framed as a strength — it fosters close relationships among residents and staff, a non-institutional feel, and an environment where residents socialize and feel part of an extended family.
Facility features and upkeep receive strong positive comments. Reviewers repeatedly mention that rooms and common areas are very clean and well maintained, and that the community takes pride in appearance. Private studio apartments with mini-fridges and sinks, walk-in showers, and large bathrooms are commonly praised. The property’s courtyard and outdoor seating are highlighted as attractive amenities, as are social spaces like a main living room with a fireplace, a library/computer area, an activity room, and a beauty salon. Maintenance, laundry, and housekeeping services are also noted as reliable and contributing to resident comfort.
Dining is another prominent positive theme. Multiple reviewers praise the chef and homemade meals, calling the dining atmosphere elegant or ‘‘fine dining.’’ The community is credited with offering three meals a day, snacks, menu variety, special buffets, guest/family dining options, and chef-led menus that several families described as delicious. Family events, themed meals, and social gatherings are mentioned frequently as strengths that support resident well-being and family involvement.
Programmatically, Floyd appears to offer a good range of services: scheduled bathing assistance and personal care, laundry, transportation to appointments and shopping, daily activities and weekly outings, entertainment, and veterans-friendly programming. There are also specific clinical practices reported — for example, diabetes care plans with twice-daily blood sugar testing and insulin administration — and several positive comments about on-site medical support and competent nursing staff.
However, a notable cluster of negative reviews and serious concerns appears alongside the generally positive feedback, and these deserve careful attention. Several reviewers reported leadership turnover (including a fired director) and subsequent staff departures; those same reviews claim the community became ‘‘barren,’’ ‘‘unreliable,’’ or ‘‘without personality’’ after the changes. A subset of families described more severe issues: alleged neglect, multiple falls, medication mismanagement, and poor support for residents adjusting to new surroundings. There are also strong criticisms of corporate-level response during the COVID period — some families felt corporate failed to support the community and blamed others, and a few reports included mention of several resident deaths and high family dissatisfaction related to that period. While these negative accounts appear less frequent than the positive ones, they are serious in nature and represent a real risk factor for prospective residents and families.
Other practical limitations and mixed points include room-type availability and cost: multiple reviewers note that the community primarily offers studio apartments (some found this limiting), and a few raised concerns about not accepting Medicare or having high fees/rents that pushed the community out of budget. A small number of reviewers mentioned awkward floor plans for certain suites, occasional poor staff coordination (such as no single reliable contact person), and initial transition difficulties for newly moved residents.
In summary, the dominant patterns in the reviews portray Floyd Senior Living as a small, clean, well-maintained community with warm, attentive caregiving staff, strong dining and activity programs, and helpful support services that create a family-like atmosphere. At the same time, there are isolated but serious negative reports related to leadership disruption, staffing consistency, and clinical safety (falls and medication concerns), and several families criticized corporate handling during COVID. For families considering Floyd, the reviews suggest it is often highly recommended — but it would be prudent to verify current staffing stability, leadership tenure, incident and hospitalization history, medication management policies, room availability and configuration, fee structure and Medicare/insurance acceptance, and how corporate oversight is enacted locally. When touring or interviewing staff/management, ask directly about staffing ratios, recent staff turnover, clinical training and medication protocols, fall-prevention measures, emergency transfers, and recent outcomes related to resident safety and COVID-era management to get up-to-date clarity beyond the review snapshot.
