Edencrest at Timberline

    14001 Douglas Pkwy, Urbandale, IA 50323
    • Independent Living
    • Assisted Living
    • Memory Care

    New clean home attentive staff

    I've lived in several places and this is my favorite - the new, clean facility feels like home, the staff are warm, attentive and caring, leadership is strong, and residents are welcoming. The gourmet meals, daily activities, great friendships, included transportation, and excellent 24/7 memory/assisted care with individualized plans make it easy for me to recommend.

    Current/former resident
    Jul 2026

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    Reviews

    4.33·(18)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      4.8
    • Amenities

      4.5
    • Value

      1.0

    Pros

    • Excellent memory-care program
    • 24/7 nursing and hospice coverage
    • Individualized medical care plans
    • High staff-to-resident ratio
    • Warm, attentive, and empathetic staff interactions
    • Clean, new, and well-maintained facility
    • Strong executive leadership
    • Supportive admissions and care-transition guidance
    • Transportation services included
    • Resident input into activities and menus
    • Active social and recreational programming
    • Gourmet-quality dining options

    Cons

    • Inconsistent staffing and staff turnover
    • Gaps in responsiveness during urgent incidents
    • Inconsistent meal temperature and food-service reliability
    • Language and communication barriers among staff
    • Pricing and perceived value
    • Resource constraints affecting service consistency
    • Occasional breakdowns in care coordination

    Summary of reviews

    Overall impression Edencrest at Timberline is described largely as a modern, well-maintained community with a strong focus on memory care and hospice services. Review content emphasizes individualized clinical plans, continuous staffing coverage, and a high staff-to-resident ratio in the memory unit. Many comments highlight the facility’s clean, newly furnished environment, easy-to-navigate layout, and a home-like atmosphere that supports friendships and social engagement.

    Care and staff The facility receives consistent praise for its memory-care expertise and for providing round-the-clock clinical coverage and hospice support. Staff interactions are frequently characterized as warm, nurturing, and empathetic; reviewers note attentive and engaged caregiving and describe supportive nursing leadership. Admissions and transitions between levels of care (for example, moving from memory care to assisted living) are described as well-managed in several accounts. At the same time, there are operational concerns: staffing consistency and turnover appear to be recurring issues, and there are descriptions that point to gaps in responsiveness during urgent incidents. Language and communication barriers among some staff members were also noted, which can affect daily communication and care coordination.

    Dining and activities Dining is a relative strength: reviewers commonly describe high-quality, gourmet-style meals and a program that solicits resident input on menus. The community offers a robust activities schedule with frequent social programming and opportunities for resident choice. However, there are instances of inconsistent meal service (for example, food served at inconsistent temperatures) and occasional interruptions tied to resource constraints that affect the dining experience and activity delivery.

    Facilities and management Physical facilities are presented positively: new, clean, and well-kept interiors with pleasant communal spaces and transportation services included. Leadership is singled out by name in some comments and is perceived as proactive; the community offers adjustable care assessments within 30 days and nurses/directors who provide guidance during the move-in process. Despite this, families expressed concerns about pricing and perceived value, and some described occasions when service continuity broke down—issues that management appears to be aware of and addressing.

    Notable patterns and considerations for prospective families The consistent strengths are memory-care capability, individualized clinical plans, a caring staff culture (when staffing is stable), and a clean, attractive facility with active programming. The main operational risks to investigate further are staffing stability, emergency-response and care-coordination protocols, communication supports for non‑English speakers, and clarity around fees and value. Prospective residents and families would be well served to tour the community, ask about current staffing ratios and turnover, review emergency-response procedures, sample meals, and clarify billing and transition policies before making a placement decision.

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    Location

    Map showing location of Edencrest at Timberline

    Edencrest at Timberline is located at 14001 Douglas Pkwy, Urbandale, IA, 50323.

    About Edencrest at Timberline

    Edencrest at Timberline sits in Urbandale, Iowa, at 14001 Douglas Parkway, and is a new senior living community managed by Hubbell Realty that offers a wide range of care for older adults, so you'll find independent living, assisted living, memory care, nursing home care, and respite care all in one campus, which can make staying in one place easier as needs change, and the campus has up-to-date design and amenities for comfort and safety. The facility provides private studio, one-bedroom, and two-bedroom apartments, all maintenance-free and with utilities, cable, and internet included, and you'll find choices that fit different needs and budgets, with monthly rates starting at $2,700 for independent living, $4,950 for assisted living, and $6,700 for memory care, and extra charges for a second person or higher levels of care, and respite stays are available at a daily rate if needed.

    The community lets residents bring their dogs or cats, and there are walking trails, outdoor patios, and gardens that invite folks to spend time outside with friends and family, so people who like animals and fresh air can enjoy them every day. Edencrest at Timberline has both independent and assisted living with help for things like bathing and dressing, memory care for people with Alzheimer's or dementia in a secure area that helps prevent wandering and confusion, and specialized plans that start with a wellness review and continue with care from nurses and staff on-site 24/7, offering residents help in 15-minute increments, so care fits what each person needs.

    There's plenty to do with daily energizing activities, outings, a library, hair salon and spa room, a fitness center with health classes, and folks can get housekeeping, laundry, and tastefully planned meals served restaurant-style, and even guests can join for meals if they'd like. Parking and private garages are available, and the building has controlled access for safety, plus laundry rooms, off-street parking, and good accessibility for people with mobility aids, and since all the living options are inside a bigger retirement community, it allows people to move between care types as their needs change. The community also offers respite care for those who need short-term support, and the staff prides themselves on being warm, attentive, and nurturing, making the environment comfortable and friendly.

    Edencrest at Timberline works with several senior care platforms and keeps its information updated, and the executive director leads care with attention to each resident and family, so people coming in know what to expect. Rates are clear, and service fees are set out for things like medication help, laundry, transportation, and maintenance, and Wi-Fi and cable are included in the rent, so people don't have to worry about most bills. The community supports residents age 55 and over, offers senior housing information and referral, and provides tailored service packages for folks who want different levels of help. Assisted living and memory care both use an individualized service plan, which is reviewed by nurses and adjusted if needs go up, and for memory care, there's a clear five-tier system based on service need, so families know what care levels cost.

    With its new, clean property and pet-friendly policies, Edencrest at Timberline tries to create a bright, nurturing place where seniors can feel at home, get the care they need, and live a social and active life, and with a wide variety of support, plenty of activities, and safe, secure housing, it aims to cover most of what older adults might need as years go by.

    People often ask...

    Edencrest at Timberline offers independent living, assisted living, and memory care.

    There are 44 photos of Edencrest at Timberline on Mirador.

    Yes, Edencrest at Timberline allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 14001 Douglas Pkwy, Urbandale, IA 50323.

    No, Edencrest at Timberline does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Iowa, the Department of Inspections, Appeals & Licensing licenses assisted living and long-term care programs, conducting recertification visits and complaint investigations.

    License number3945
    StatusActive
    Facility typeAssisted Living Programs
    Capacity120 residents
    EffectiveMay 20th, 2025
    ExpiresMay 20th, 2027
    View the official license record

    Inspection Reports

    4

    Reports

    0

    Type A Citations

    1

    Type B Citations

    1

    Complaints

    3

    Years

    09 Oct 2025Incident
    Determined that a tenant's rights to receive adequate care were not met due to staff not properly managing a monitoring device, resulting in a resident wandering outside unsupervised.
    • 481-67.3(2)Tenant rights
    09 Oct 2025Renewal
    Identified failure to retain a resident who required routine two-person assistance for transfers in an ALP/D program; observations and records showed the resident consistently needed two staff and used a wheelchair.
    • Type B481-69.23(1)bCriteria for Admission / Retention of Tenants
    05 Jun 2025Complaint
    Found deficiencies in care adequacy and staff training, including stand-by assistance not provided, incomplete background checks, and insufficient dementia-specific training.
    • 481-67.3(2)Tenant rights
    • 481-67.9(6)Dependent adult abuse training
    • 481-67.19(3)Record checks
    • 481-69.30(3)(b)Dementia-specific education for personnel
    21 Nov 2023Initial
    Found no deficiencies cited during the initial certification visit.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Edencrest at Timberline. The information above has not been verified or approved by the owner or operator. For exact information, please contact Edencrest at Timberline directly. There is no cost for this service. We are compensated by the community you select.

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