Edencrest at Timberline

    14001 Douglas Pkwy, Urbandale, IA 50323
    • Independent Living
    • Assisted Living
    • Memory Care

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    Reviews

    4.37·(19)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      4.8
    • Amenities

      4.5
    • Value

      1.0

    Pros

    • high staff-to-resident ratio
    • specialized memory-care and hospice capabilities
    • 24/7 nursing and clinical availability
    • individualized medical care plans
    • compassionate, engaged caregiving staff
    • clean, new, and well-maintained facilities
    • strong executive leadership
    • transportation services included
    • resident input on activities and menus
    • flexible care-reassessment process
    • home-like atmosphere and social community
    • varied daily activities and social opportunities
    • gourmet-quality dining options
    • supportive move-in and transition assistance

    Cons

    • inconsistent staffing and staff turnover
    • gaps in staff responsiveness during clinical events
    • language barriers affecting staff–resident communication
    • inconsistent meal-service temperature and timing
    • resource constraints impacting service consistency
    • perceived high cost relative to some services

    Summary of reviews

    Edencrest at Timberline is consistently described as a modern, clean, and well‑maintained community with notable strengths in memory care and hospice-level services. Reviewers highlight a high staff-to-resident ratio, 24/7 clinical availability, and individualized medical plans that support residents with cognitive impairment and complex needs. The facility’s physical environment is frequently described as new, fresh, and easy to navigate, and many families report positive move-ins and successful transitions between levels of care.

    Caregivers and nursing staff are commonly characterized as warm, attentive, and nurturing, and leadership—particularly the executive director—is frequently cited as a stabilizing, responsive presence. Staff reportedly take resident preferences into account for activities and menus, and the community offers transportation services and a variety of daily activities that support social engagement and friendships. Many residents and families describe the overall atmosphere as home-like and supportive, with staff who ‘‘chip in’’ to meet needs and provide emotional as well as medical support.

    At the same time, a pattern of operational concerns appears across reviews. Some families describe inconsistent staffing and turnover that can affect continuity of care, and there are instances suggesting gaps in staff responsiveness during clinical events. Language barriers among staff are noted as a communication challenge for some residents. Dining is generally well regarded for quality and variety, but reviewers also mention occasional issues with meal temperature and service timing. Reviewers indicate resource constraints at times, and a subset perceives the community’s cost as high relative to expectations for service consistency.

    Management is described as aware of and actively addressing several of these operational issues; flexible care reassessments and guidance during transitions were cited as positives. For prospective residents and families, Edencrest appears to be strong in clinical memory care, hospitality, and social programming, but it would be prudent to clarify current staffing stability, language-support resources, meal-service procedures, incident-response protocols, and cost components during a tour and care planning conversations.

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    Location

    Edencrest at Timberline is located at 14001 Douglas Pkwy, Urbandale, IA, 50323.

    About Edencrest at Timberline

    Edencrest at Timberline sits in Urbandale, Iowa, at 14001 Douglas Parkway, and is a new senior living community managed by Hubbell Realty that offers a wide range of care for older adults, so you'll find independent living, assisted living, memory care, nursing home care, and respite care all in one campus, which can make staying in one place easier as needs change, and the campus has up-to-date design and amenities for comfort and safety. The facility provides private studio, one-bedroom, and two-bedroom apartments, all maintenance-free and with utilities, cable, and internet included, and you'll find choices that fit different needs and budgets, with monthly rates starting at $2,700 for independent living, $4,950 for assisted living, and $6,700 for memory care, and extra charges for a second person or higher levels of care, and respite stays are available at a daily rate if needed.

    The community lets residents bring their dogs or cats, and there are walking trails, outdoor patios, and gardens that invite folks to spend time outside with friends and family, so people who like animals and fresh air can enjoy them every day. Edencrest at Timberline has both independent and assisted living with help for things like bathing and dressing, memory care for people with Alzheimer's or dementia in a secure area that helps prevent wandering and confusion, and specialized plans that start with a wellness review and continue with care from nurses and staff on-site 24/7, offering residents help in 15-minute increments, so care fits what each person needs.

    There's plenty to do with daily energizing activities, outings, a library, hair salon and spa room, a fitness center with health classes, and folks can get housekeeping, laundry, and tastefully planned meals served restaurant-style, and even guests can join for meals if they'd like. Parking and private garages are available, and the building has controlled access for safety, plus laundry rooms, off-street parking, and good accessibility for people with mobility aids, and since all the living options are inside a bigger retirement community, it allows people to move between care types as their needs change. The community also offers respite care for those who need short-term support, and the staff prides themselves on being warm, attentive, and nurturing, making the environment comfortable and friendly.

    Edencrest at Timberline works with several senior care platforms and keeps its information updated, and the executive director leads care with attention to each resident and family, so people coming in know what to expect. Rates are clear, and service fees are set out for things like medication help, laundry, transportation, and maintenance, and Wi-Fi and cable are included in the rent, so people don't have to worry about most bills. The community supports residents age 55 and over, offers senior housing information and referral, and provides tailored service packages for folks who want different levels of help. Assisted living and memory care both use an individualized service plan, which is reviewed by nurses and adjusted if needs go up, and for memory care, there's a clear five-tier system based on service need, so families know what care levels cost.

    With its new, clean property and pet-friendly policies, Edencrest at Timberline tries to create a bright, nurturing place where seniors can feel at home, get the care they need, and live a social and active life, and with a wide variety of support, plenty of activities, and safe, secure housing, it aims to cover most of what older adults might need as years go by.

    People often ask...

    Edencrest at Timberline offers independent living, assisted living, and memory care.

    There are 56 photos of Edencrest at Timberline on Mirador.

    Yes, Edencrest at Timberline allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 14001 Douglas Pkwy, Urbandale, IA 50323.

    No, Edencrest at Timberline does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Iowa, the Department of Inspections, Appeals & Licensing licenses assisted living and long-term care programs, conducting recertification visits and complaint investigations.

    License number3945
    StatusActive
    Facility typeAssisted Living Programs
    Capacity120 residents
    EffectiveMay 20th, 2025
    ExpiresMay 20th, 2027
    View the official license record

    Inspection Reports

    4

    Reports

    0

    Type A Citations

    1

    Type B Citations

    1

    Complaints

    3

    Years

    09 Oct 2025Renewal
    Identified failure to retain a resident who required routine two-person assistance for transfers in an ALP/D program; observations and records showed the resident consistently needed two staff and used a wheelchair.
    • Type B481-69.23(1)bCriteria for Admission / Retention of Tenants
    09 Oct 2025Incident
    Determined that a tenant's rights to receive adequate care were not met due to staff not properly managing a monitoring device, resulting in a resident wandering outside unsupervised.
    • 481-67.3(2)Tenant rights
    05 Jun 2025Complaint
    Found deficiencies in care adequacy and staff training, including stand-by assistance not provided, incomplete background checks, and insufficient dementia-specific training.
    • 481-67.3(2)Tenant rights
    • 481-67.9(6)Dependent adult abuse training
    • 481-67.19(3)Record checks
    • 481-69.30(3)(b)Dementia-specific education for personnel
    21 Nov 2023Initial
    Found no deficiencies cited during the initial certification visit.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Edencrest at Timberline. The information above has not been verified or approved by the owner or operator. For exact information, please contact Edencrest at Timberline directly. There is no cost for this service. We are compensated by the community you select.

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